b f r group in UK

i rang dean on 31st jan he got side window for my citreon van and took van to his workshop and had it fitted the very next day on the 1st feb a very friendly service . i was told by another company which you see on tv that my window was out of stock lol but dean got iwill use again a big thank you.

First class team. From the moment I stepped in the door and met Dean, extremely helpful. Looked at my rear view mirror which was hanging down and I had made worse trying to fix. Dean called Mick to look. Mick fixed the problem with ease. Very professional, very helpful, thank you very much. Highly recommend.

happy with this company came to me and was very fast good price too

Great service for my lorry windscreen and for tinting my 4x4. Recommend 1st class.

I have used Keens cabs for at least 20 years but never again. I have been let down on the last three occasions when I pre-booked a cab. I was notified the cab was on its way but it never arrived. When I phoned to enquire where the cab was I told that one had never been dispatched. This business books jobs they cannot deliver on. I am never going to use them again.

Its with regret that I will no longer use this company that Ive depended on for over 10 years. Wed booked the day before for an important lunch and at the last minute a message came: “your driver will be 20 minutes late.” And only a month ago they cancelled in a similar way. At least they were nice about giving a refund. Never again. They used to be so reliable!

Useless Minicab service. Pre booked and prepaid the night before for an 8am collection. I was told the driver would call when they arrived. Next day at 8.05, no call, no cab. I call the office who say they put the call out but no driver has taken it up. I ask why they hadnt called me to tell me that, since now I have no taxi. They apologise for lax service and say nobody is on the way. I ask what Im supposed to do, they say I can wait but there is still no driver responding. I cancel the car. What a pointless service, I could have gone through the same charade with Uber or Bolt, at least they tell you when there is no car available rather than leaving you hanging and if they do actually show up are substantially cheaper. The Keen Group are totally unreliable, I wouldnt use this service again, especially not for airport or hospital appointments as you will definitely not make it on time. Basically a service charging you over the odds for something they cannot deliver. Dont bother.

Hmm, definitely not to be trusted as it seems there's some suspicious activity going on with members of this company, but doesn't surprise me as there's always been question marks over mini can companies.

Terrible service . Unreliable..called me just before pick up to say they were going to be late . One journey for a hospital appointment, the next one to catch a train . Luckily Uber bailed me out both times . Will not use them again.