general build in Bilston, West Midlands

I would like to express my thanks to Bastocks for the lovely service I received from their Company. From start to finish they treated Gordon with the greatest respect and honour, giving grieving family time and consideration whilst dealing with every detail to make the funeral run smoothly. Staff on the phone are lovely and deal with all questions asked in a swift manner and never make you feel rushed, they explain things in wording that we could understand. Thankyou Bastocks.for a wonderful service.

I have used B Ince Funeral Directors four times now, for both of my in laws and my parents, I have never considered going elsewhere. The firm hold family values and truly do understand what you are going through. They are there on the end of the phone 24 hours a day. When a loved one has just passed in the small hours, it is so comforting to know that Ince's will be there as soon as they can. I felt that once Ince's had come and collected Mother that she was safe and in good hands. I had placed two roses on my Mother's pillow and nestled a small soft dog toy under her chin. Those items were taken with my Mother's body and were placed inside her coffin with her; the roses in her hands and the little dog by her side. I didn't ask for this - it was just done. My adult children also brought small sentimental items to go in with my Mother. It's attention to these small details that make Ince's so special. The staff are welcoming and friendly. They are polite and professional, but they have understanding and compassion. Nothing is too much trouble for them. The time spent with me sorting out the legalities of a death, organising the Funeral itself, the flowers, any printing required, the charity donations, they did as much as possible for me. It was fine for me to be unsure and change my mind about hymns and music and go back and ask further questions and their advice. They were so very kind and supportive when I needed it the most.

Do not use this place. Arrogant people and products not like they explained . Very disrespectful person at the back door.

Quick service, recommended.