Mini Cabs in UK

I have used Keens cabs for at least 20 years but never again. I have been let down on the last three occasions when I pre-booked a cab. I was notified the cab was on its way but it never arrived. When I phoned to enquire where the cab was I told that one had never been dispatched. This business books jobs they cannot deliver on. I am never going to use them again.

Its with regret that I will no longer use this company that Ive depended on for over 10 years. Wed booked the day before for an important lunch and at the last minute a message came: “your driver will be 20 minutes late.” And only a month ago they cancelled in a similar way. At least they were nice about giving a refund. Never again. They used to be so reliable!

Useless Minicab service. Pre booked and prepaid the night before for an 8am collection. I was told the driver would call when they arrived. Next day at 8.05, no call, no cab. I call the office who say they put the call out but no driver has taken it up. I ask why they hadnt called me to tell me that, since now I have no taxi. They apologise for lax service and say nobody is on the way. I ask what Im supposed to do, they say I can wait but there is still no driver responding. I cancel the car. What a pointless service, I could have gone through the same charade with Uber or Bolt, at least they tell you when there is no car available rather than leaving you hanging and if they do actually show up are substantially cheaper. The Keen Group are totally unreliable, I wouldnt use this service again, especially not for airport or hospital appointments as you will definitely not make it on time. Basically a service charging you over the odds for something they cannot deliver. Dont bother.

Hmm, definitely not to be trusted as it seems there's some suspicious activity going on with members of this company, but doesn't surprise me as there's always been question marks over mini can companies.

Terrible service . Unreliable..called me just before pick up to say they were going to be late . One journey for a hospital appointment, the next one to catch a train . Luckily Uber bailed me out both times . Will not use them again.

i writing this on behalf of my 80yr old disabled mum she had an awful experience with u last wed night 29th march she went to orpington tescos was dropped of with one of ur drivers and had a return booked for 45 mins later she waited taxi didnt turn up after 45 mins plus she waited 45 mins rang and asked where it was they cancelled it because they said she wasnt there she was there u just didnt bloody look she.s severly disabled cant walk far everybody seen how distressed she was and helped her even an ambulance driver offered to help her but thankfully a lovely man and his wife took my mum so thanks for ur crap service if thats how u treat ur customers u can stick ur so called service where the sun dont shine so she wont b using ur service learn to look after ur customers because without them ur have no job disgrace should b ashamed of urselves to treat an 80 yr old disabled lady like that

I have used cannon cars to the airports and local runs over this year they are always on time and have never let me down I would just like to say they are Amazing

Not sure if I have the right company but the gentleman was not rude, patient courteous and the gentleman was quite courteous at the end of the ride he asked me to do him a favor. I enjoyed the service and The View. And I I would like to say thank you.

I WOULD URGE NOT TO USE! Late is an understatement! Waited well over an hour 75mins in FACT when told driver would be within 30mins ! Absolute joke of a service!:

We used Cannon Cars for the first time yesterday after being let down by 3 Uber drivers and I will definitely be using Cannon Cars again for any future trips I need! Our driver arrived to us as fast as possible and she was so so friendly which made us feel so comfortable the whole journey. Would definitely recommend!