steve mckenzie in Heckmondwike, West Yorkshire

Latest Reviews

• Excellent from start to finish. Helpful when choosing in the showroom. What they promised was delivered. The fitters were an excellent team. It was a more complicated job than it first looked (because of our quirky old cottage) but they carried on with good humour, and persevered until the job was finished. They cleaned up before they left, took away the old fire and packaging etc, they made sure we were happy and satisfied, and knew how to use the stove. We were extremely impressed by the attention to detail, the high level of customer service and would not hesitate in recommending them. Top class.Thankyou. We are now sitting in front of our lovely new stove.

  Mrs Kennedy in Newmillerdam
  08 Jul 21
• Terrible after sales service. The fire that turned up was not what we ordered & when I phoned to query it they said the supplier must have changed the design, no apology or other explanation. I have problems with the fascia not fitting correctly & the main ceramic base cracked within 2 weeks. I had problems getting to speak with the owner or the installation engineer who is related to the owner. The gas safe certificate never arrived and turned out not to be registered despite twice being told they had done it. Each time I asked for this I was fobbed off until I said I had contacted Gas Safe directly. They will not come back out to fit a new ceramic base & keep fobbing me off saying the part is on order & there is no stock "due to Covid". I contacted the UK supplier myself & they have stock. They apologised for the faulty part or any faulty fitting. The shop and fitter have never apologised at all for any of the issues. The shop owner is dismissive & arrogant on the phone. Bad service

  Bernadette Marshall in Sheffield
  24 Jun 21
• Excellent service in the shop, guidance and patience to ensure we chose the right fire and surround. Fitting was expertly completed in a quick and thorough way. First class service that we will definitely use again!

  T Bailey in Barnsley
  25 Sep 19
• I was very impressed with The Fireplace & Stove Centre, I used them to fit a new fireplace and electric fire and found they did everything they said they would in the agreed time. The staff were very polite and professional and gave great advise on other matters. They kept disruption to a minimum and cleaned up after themselves. I would use them again if needed and would without a doubt recommend them.

  Mrs Porritt in West Yorkshire
  09 Sep 19
• I drive past The Fireplace And Stove Centre nearly every day and one day decided to stop and go in as I was after a new fireplace and fire. From start to finish I was so pleased with everything they did for me. The staff were so knowledgeable and what I was after and gave me such good advice. When they arrived at my home they saw I didn't have a topper for my chimney soo put one of those on for me and installed my new fireplace. Everything went smoothly, they arrived on time and tidied up after they were done. This was my first time using them and I would highly recommend them to anyone as I'm so pleased with the work they did for me.

  Miss Docherty in New Charleston
  19 Aug 19