Taxis in West Lothian

I had booked a ride TWO days in advance as I had to go to work. It was for Friday, 7:45 am. The vehicle was 32 minutes late. I tried to called them few times to see what was going on and got answers like "we can not guarantee that taxi will come on time", "we have a school run", "it takes time for driver to prepare", "we also have freelance drivers, it is hard to organise them". They also never called or send msg that driver will be late, although they claimed that they tried to call. I was standing like an idiot for 32 minutes when they finally sent a driver. Also, they were very rude over the phone like it was my fault. At the end, I canceled the ride. There is no excuse for such sloppiness as they have TWO days to prepare everything. Before all this mess, I tried to download their app, but without success. I can understand that they maybe had difficulties at that moment and if they just said that they were sorry, everything would be fine. But instead they were really unprofessional.

Never will we use this company booked a taxi first thing in the morning to take us to a night out and pick us up at midnight picked up taken to the night out over the most dangerous roads in Bathgate hills avoiding a head on smash twice by arrived a bag of nerves the the taxi booked to take us home never arrived leaving a disabled woman stuck in the middle of nowhere when we called the number the woman on the other end just couldn't be arsed and that is a compliment. Managed to get another taxi at 4am from a different company. NEVER EVER USE THIS TAXI SERVICE IT WOULD BE MINUS STARS IF IT WAS AVAILABLE WORST EXPERIENCE EVER

Great service used the app tracked the car and paid by card no problems.

If the driver that tonight, pulled away from a junction onto a road that had cars parked on one side and oncoming traffic on the other is anything to go by, I would avoid this company at all costs if you value your life

I booked a taxi to go from Broxburn to the Edinburgh Airport (it was a 10 min. drive!!) and the lady on the phone quoted a £12 fare and confirmed that it could be paid by credit card. Not only the rude driver asked £17, but he also made a scene because he wanted to be paid CASH ONLY (and as a matter of fact he refused to accept a card payment). The worst service ever

Was told asap still waiting 30 mins later

Car came on time, driver was very friendly, good price.

Phoned at 12pm to book a taxi at 4 pm to take me to hospital appointment, company took booking.When no taxi arrived by 4.05pm I called "it's on its way 5 minutes" I was assured.No taxi at 4.10 pm phoned again " could not get through ( obviously screening calls ). Managed to get through at 4.15 pm to be told the taxi was outside ,looked outside to see him pulling up.asked him if he could get to hospital in 15 minutes, and credit to the driver he was honest and said no chance.MISSED HOSPITAL APPOINTMENT.Do not use these jokers more interested in overbooking to make more money than anything else.DO NOT USE THESE JOKERS

Rating would be zero but unfortunately this isnt an option. Called for a taxi and got a lady in a call centre who clearly wasnt local and had no idea about the area. Started off by telling me the pub I was in didnt exist despite having been around for over 100 years. Then told me my address in Armadale didnt exist. Finally said she had found a name close to my address and would send a taxi. When the taxi arrived it was showing a fixed far of £9.90 for a 1.5 mile journey that usually costs £6-7 on a metered taxi. I queried this with the driver and asked him to check with the office but his English wasnt great and he just kept telling me that it was the office who set the fares. By not using a meter customers at at risk of the person taking the call not knowing where you are asking for and just picking where they think you want to go. Will never use this company again.

An enormous thank you to the driver who helped two old ladies ( 1 disabled and just out of hospital) who had a puncture today,17/05/19,near fire station Bathgate. He got us back on the road and tailed us to a garage for repair. He would not accept a penny for all his help. I don't know what we would have done without his help. If all this company's drivers are like this, please do not consider another taxi company. I won't ! J. Johnston,Bathgate.

I have used county for 4yrs on a weekly (sometimes twice) basis. Today I got a cab, he nearly crashed twice with my son and I in the car, asked him to take me to hospital instead of asda and was told no so had to get him to livingston and then get another taxi to the hospital. My son dropped his phone in the cab but driver says it wasn't in car, we can prove he's lying as we have a tracker on our sons phone and various stop and addresses we visited until we called cab company and after that it was switched off, really am very angry, I have been a loyal customer for years and now treated as a liar, I have contacted the police who have reported as stolen, they are going to be getting in contact with next customers and driver who has obviously pocketed my son's phone and saying he knew nothing about it I would not recommend to anyone, less than helpful on the phone too!!!

very rude driver,cant belive is tjat happen,arrogant wit no any reason.never againthis taxi!!!!!!!

Cancelled on me at 3:30am with no warning, without even texting me. I had to call for them to find out. They told me they were prioritising airport journeys, but I had booked an airport journey via their automated service.

Friendly drivers, excellent service, quick response, would use them again, helped me with my luggage

ripoff prices. filthy cars.

Best taxi company by far, been using To ys for 5 years for our family airport transfers, great prices and immaculate taxis every time, worth a try

Took us to the Airport and great price and on time

Cant praise Tonys taxis enough, hes always there for the whole family when we need him wouldn't go anywhere else, fantastic taxi service

A1 Taxi company, would recomend to my friends & family. very profesional service from Tony the owner himself a credit to his customers thank you :-)

Have used Tonys taxis for years never let me down, would recomend and his prices are good. Its what harthill was needing for years Mrs Baird

Great local family run company

On time, reliable posh taxi. Can't recommend these guys enough.

Thank you my saviours yet again. Thanks Karen and Bob

Simply the Best fi big Allan

Fantastic service

Came to my rescue when let down my another local taxi company when going to the airport. I've used them for 6 months now I would highly recommend them Thanks Dalmeny cars

Dalmeny Cars are a good local taxi company in South Queensferry they allways do there best to get you from A to B

We were in South Queensferry for a weekend break and had great weekend. We would like to thank Dalmeny Cars for picking us up and dropping us off at Dalmeny Train Station. Great all round service and would recommend.

AAAA++++ such a reliable taxi company

I use Dalmeny cars for my early morning Edinburgh airport runs , I would high recommend them to get you there on time

I had an absolutely horrible experience with this service. I ordered a taxi the night before for 6.45 am. As it was essential for me to be on time at work (I am a key worker) I called them again at 6 am to confirm that my order was still on. The operator told me that the taxi would be a little bit late - at 7 am. It was okay with me. At 7 am I got a call from a taxi driver and when I told him my address he just hung up on me. I tried to call any numbers of the service and they all just hung up on me. Obviously, no taxi arrived and I was extremely late for work. So when you use this service bear in mind that they can be that unreliable.

Other than the fare (I think taxi fares are too high generally) myself and the missus were more than happy with the cab journey.