Taxis in DL12

I am a disabled passenger who called to booked a taxi for 12:30am on 20/02/2022, to be called back at the time we were due to be picked up and told they would be 10mins late. Standing in the rain and cold awaiting their arrival, I called them to see where they were. Driver tried to tell me they had waited outside. This did not happen - we were outside for 25mins. Taxi drivers should not leave anyone; never-mind someone who is vulnerable, after agreeing to the Booked Fare and times.

Just brilliant . Stranded in storm Arwen after traffic accident , nearly 200 miles from home. Service and help to solve our transport problem was above and beyond on a really difficult night to be on the road. We really appreciated your help last night. Thank you .

Unreliable and poor customer service. This company no longer cares about its customers.

Brilliant taxi drivers especially Steve hes one of the best in my eyes hes funny a real gentleman & while still been provisional hes hellish just like one of us very trustworthy good crack & honest ,if you left something in the taxi he wouldve out his way to make sure he give you it back I must say so will all the other drivers ibfs f Ill e. even go as far to say its the BEST TAXI firm in Bishop Auckland, , I. have met lots of the drivers &there all gr8 the lasses in the office are very pleasant and helpful &try ther best to get you a taxi if you have to wait they will chat & keep you updated on your taxis location &how long you have to wait its never ages because they have so many drivers Steve your the boy m8 &a absolutely credit to the company

Safest taxi service I have ever used. Get a text to confirm the booking and another to inform you that the taxi has arrived I love this idea especially if you are alone and need a taxi.

If only all taxi companies wereas reliable and as honest......

use them all the time, never a problem. prices good, reliability spot on. Wont go anywhere else.....

All round fantastic service. Phone manner very good and very punctual, price was reasonable will definately use from now on....

top man, top service

turned up on time for outward and return journey, very reasonable price and a really sound and friendly company to deal with! Will be using from now on *****

Absolutely amazing. Scott couldnt have done enough amazing music. So pleasant. What a guy. Xx

Excellent firm very reliable couldn't fault the driver, very polite, friendly and helpful he even carried all my shopping into my house for me.

Jed was on Time both ways on my recent trip to hospital. Jed was easy to talk to and the car was spotless.I will certainly be using this great service again.JT Hartley.

Not showing up to take a child to an urgent care appointment booked 2 hours prior then hanging up when you try and call ! If I could give you no stars I would.

64 years Had a block booking worked great Tonight no show freezing cold No show phoned operator said not on list nearly had to walk 7 miles Never again

Ordered a taxi for one female to get from sedgfield to aycliffe for half 10 and it was a no show leaving person stranded. When calling it rang then went to voicemail and it started with a greeting of errrr dont know what to say needless to say I hung up and didnt bother leaving a message. Unprofessional and unreliable poor service

A good taxi service which is always on time and a good service. The price isn't too bad depending on where you are going.

I have booked through the app numerous times and my taxi hasn't turned up. Staff say taxis on it's way and still doesn't turn up. Its disappointing and frustrating. Wish staff were more honest. Why have an app to pre book cabs literally 12 hours before but cant carry through the service. Its bizarreView less