Taxis in Donaghadee, County Down

Booked a taxi at 9am for 12:40 to get to work at 1. Usually they are on time, but I didnt get a taxi until 1:06 and by the time I got into work I was 15 minutes late. I kept being told that they were a few minutes away every time I called. I called once every ten minutes.

If you do anything today, don't book this Kare Kabs! They cancelled my booking which I waited 20 mins outside for before calling to be told the booking didn't go through - no apology. A new taxi was sent out, saying it was 5 mins away. I kept calling back (still, it was 5-10 mins away) and 45 mins later the cab turns up. I was freezing. By that point I had missed my event and reasonably asked the driver to be driven home instead. The driver called in to check and the company, who I spoke to again at that point, were not only rude and unhelpful but actually just really shouty and nasty saying, weirdly, that it was my fault (?!). Once you'e committed to a booking it's difficult to phone another company, not least because the drivers are self-employed. You keep thinking they're going to turn up any second, especially when the company tells you that every time you phone up to check. I was too nice and regret that this stupid little company ruined my evening.

Got one straight away, Girl was so friendly

Phoned the evening before to book a cab for the following morning at 05.30 to get my husband to the airport. There was no sign of the cab by 5.45 and every time we phoned both numbers it did not connect. Phoned another local cab firm who were here within two mins thank God. Kare cabs finally sent a text saying the taxi was outside 27 mins after it was due!!! Terrible, shoddy service and I will never use them again.

DO NOT USE THIS DISHONEST FIRM!!! I booked a cab to pick up my daughter at the international airport for a flight arriving at midnight. I paid the full fare in advance (£50). My daughters flight was 45 minutes late. The driver refuses to wait and drive off. Kate Kabs refuses to refund my £50. I had to wake up my elderly mother to drive to the airport to fetch my daughter. Other firms I have used will charge an extra fee for an airport pick up if the flight is late but the drivers do not drive off and keep the money. This is dishonest and I am disgusted with this policy. Susan at Karekabs was particularly unhelpful.

Never had any problems an drivers so friendly,

Hopeless , after they were fifty minutes late I gave up waiting, its a pity they hold the town to ransom by being the main taxi provider. Ill avoid at all costs in the future

Don't deserve 1 star. Even if you've no other choice do not use them. They will not answer the phone. Missed appointment. And now have to work this evening because of time wasted waiting on the car that never came.

They didnt turn up. We would have missed our flight if wed waited.