Taxis in Felixstowe, Suffolk

Not what i expected - poor service, filthy car - definitely not recommended - cant give zero stars of i would.

The drivers are always cheerful and on time

Possibly the worst cab firm in Suffolk. Some of their drivers are incredibly rude and don't seem to mind overcharging. I wouldn't recommend using this firm if you want to arrive at your destination on time!

Booked a taxi the previous night for a 7.30 am pick up. Got a phone at 7.10 am saying that they could not meet the booking and the person who accepted it should not have. First and only time I will attempt to use them.

Terrible service, got my whole journey wrong and dropped me in a completely different town which I did not know, when I phoned back all I got was a woman making excuses trying to tell me it was my fault, wouldn't recommend, I will certainly never use them again!

Said I wanted a taxi for new years and they hung up straight away and I heard a sigh, didnt even have the decency to say they were fully booked

Have used this company alot recently always on time and very reasonable fares. Polite drivers.

they were on time and very nice cars and drivers.

Safe to say that I will not be using Avenue Taxis ever again. After booking a taxi 50 mins before my train was due (which I believed to be plenty of time having made the journey with other providers over 20 times), I was told it would arrive in 10 minutes. 3 calls later (in which it was still claimed to be 10 mins away), 35 minutes down the line and I'm still waiting for my taxi. I have just exited my road in the taxi as my train is leaving the station. Fantastic! I have to then proceed to buy a new train ticket at triple the cost and the taxi firm have since not offered anything. Instead, they have blamed me for leaving it to the last minute and recommended that I book the taxi when I book the train tickets. I have to book train tickets 6 weeks in advance due to the cost so it isn't feasible. In summary, a shambles of a company who aren't delivering any type of service let alone a good one. If you want to be horrendously late and miss connections, then this taxi firm is for you!

Avenue are not fit for purpose. The drivers are fine but the controllers are rude and abusive. I have never been so insulted, despite formally using the company many times each week. Best avoided

Awful service and experience.

Booked a taxi to celebrate our office Christmas event and when we called Avenue Taxis at 2:04pm to ask where they were, we were told our driver was just around the corner and pulling in. We then called again at 2:09pm and were told there was no record of our booking. Then we were told they had it but the driver had driven off and put us down as a no-show (despite the fact the same taxi company had actually driven us to the restaurant in the first place). Then the manager of the drivers, David Meer, told us the driver refused to come back again and that they would have to get us another car. This eventually turned up so late we got to our massage 20 mins late. Shocking & won't use again for business or leisure purposes!

Booked a taxi to pick me up from xmas party on Thursday. Taxi left me the last person in the building on Saturday had to phone to remind them that I had booked taxi, was thirty minutes late 12.50, not professional. Will not use again.

First time using this company, he works alone and has really good timings, would recommend, really nice guy as well