Taxis in Marlborough, Wiltshire

My Canadian guests booked a taxi from Vespasian Road to Bedwyn station. The woman on the phone said she didn't know the road so my guest offered a postcode, which was declined, and the booking was made anyway. 15 minutes after the booking time, there was no taxi and no one had called us. I called and was told "they actually asked for 'The Station Road', which was odd because there's no Station Road in Marlborough." I asked why on earth they didn't try to clarify, and she said "Well, I tried but I didn't get very far!" This was blatantly untrue as my guest had clearly offered a postcode. I then asked why they made the booking anyway, got no answer and instead was offered a taxi on the spot which was now way too late to be useful. I declined and the woman said "Goodbye then" and hung up. No apology and clearly thought it was our fault! My friend's accent is not so thick that they could not have a clear conversation. They're now $60 out of pocket on non-refundable train tickets.

Tried to book a taxi more than 2 weeks in advance for a midnight pick up after a party in Marlborough. Just got told 'no, we wouldn't do that'. Are they a taxi company or not?

Booked but did not show up. Taxi driver claims he was there but we had full clear view of the road so know the taxi was not there. Called the office numerous times but no answer (had "popped out for an hour" - why not divert the phone?). Why didn't the driver ring us, or walk to the door and knock if he was there? Would not use them again. One star because it's the minimum I could give.

Suppose to be a 5 star my mum rings up for a taxi and they call back and tell her they cannot pick her up. Poor service then give her another taxi number that doesn't even answer

taxi arrived on time speeding driving at 50 mph in a 30mph not safe asked him to stop and walked home dangerous driving

Top service both from prompt, polite and professional drivers with spotless vehicles. And from the attentive, accommodative and patient office staff. No fault in the company. Never had any issues and any disputes with fares or complaints have been taken seriously and explained extensively as to why it may have happened. For an excellent service in and around Swindon, Id highly recommend SN1 Cars as your first choice.

Taxi turned up 25 mins late; taxi was booked two and half hours I advance and then I was asked for directions why a joke. No apologis. Wont be using again.

Driver had no idea where he was going. Had to direct him all the way. His English was very bad, so was his driving.

What a joke...taxi booked two days in advance, called the day before to confirm. Total no show which meant i nearly missed my train and plane....i will never be booking with these cowboys again. 0/5

Great local knowledge to avoid the traffic - reliable too. Would recommend

Great service from Andy, got us to Bournemouth airport on time on a Sunday, against all the odds when we hit traffic jams at every direction. And a lovely clean taxi!

Friendly driver. Very clean Taxi.

Great service from Andy. On time and reliable.

DO NOT USE!! Booked an airport transfer to the airport for a holiday. They were supposed to pick up at 2am but didnt show. I received a text providing the car reg no. Saying it would be with us in 10 mins, but nothing. I rang them and they said they didnt have a car available. They then tried to blame me for booking the wrong car type, even though I had email conversations with their shift manager (Hazel) who suggested a regular or estate car would be ok for the trip. I had told her that it was for 4 people with 4 medium sized suitcases. We booked the estate. By 2:35 it had still not been resolved and it looked like we were not going to make it. I couldve lost £3k because of them. Luckily I managed to get a family member to take us (in his estate car!) but by this time the kids were in pieces. Vcars caused a lot of stress and tears. I will never ever use them again!

We pre-booked and pre-paid for two cars to collect at 12:30am. No one showed up to collect so we phoned the company who told us theyd not yet allocated a driver but they would be there in 15 mins. 15 mins later no one had arrived so we phoned back and were told they were nearly there. This continued for 2 hours!!! We were reassured they were almost there and then no one appeared. Only once in that entire time did the person we spoke to actually put us on hold to contact a driver and at no point did anyone apologise. In the end just one car showed up so we had to then go and collect our remaining party ourselves. On asking for a refund (which feels entirely justified given our experience) we were told we would be refunded only for the car that did not show up.and they still didnt apologise, merely excused the situation by saying theyd been very busy. I absolutely would not recommend this company to anyone.

Avoid like plague Taxis dont turn up and lie to customers

Rude staff.

I called a Taxi for asap... after 15 minutes i called again, they said 2 minutes... after an other 20 minutes the taxi arrived, Thank you, i missed my Doctor appointment. I will never call this number ever again, i will rather pay more for other company or just walk.