• 1

    Dean Taxis

  • 0191 444 4444

    0191 444 4444

  • 212 Rothbury Terrace Newcastle Upon Tyne NE65DE
Reviews

Overall rating from 7 customers

(This overall rating will include your review soon)
  • 5 Report review »
    in Gateshead -

    Dean Taxis in my experience do not appear to be particularly up to par when call outs are to places caring for the vulnerable and aged. They do not seem to grasp that customers at such places need a bit more time than usual to get to the taxi for all sorts of reasons. Perhaps a bit of training (if they do such a thing) in dealing with the vulnerable and aged could be of benefit to their business?

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  • 1 Report review »
    in Whickham -

    Pre booked a taxi tonight at 19:45 for pick up at 20:15 on the app. No taxi by 20:25 so I call them. The lady said I shouldn't have been allowed to book on the app as they were overbooked and running late. But I had booked and had a taxi confirmed. I gave her my confirmation number and she found the booking eventually. She said I can still get you one it will be 10-15 mins are you OK. I told her I had no choice so please send it. 20 mins later we called back as it hadn't arrived. At this point they said they couldn't find the booking at all and didn't have any taxis for another half an hour. Which would be 1.5 hours after we'd made the booking. We ended up starting to walk home and in the end my dad came to pick us up from his sick bed. The booking is still showing as confirmed on the app at 21:50. Appreciate it's xmas and they are busy but they shouldn't accept bookings they can't honour, it's completely unacceptable.

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  • 1 Report review »
    in Newcastle -

    Was outside Asda Metrocentre when I overheard an abusive Dean taxi driver have a go at a promoter of a service - disgusting language and I have to question their safeguarding where kids and older people are concerned if this is the usual attitude of their drivers

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  • 1 Report review »
    in Burnopfield -

    I rang for a taxi yesterday at 9.30am enquiring if I could have a taxi to Burnopfield at 10.30am - I was told they werent taking bookings and to ring nearer the time ? I asked how much nearer 5he time did they mean as it was less than an hour already and he told me he couldnt say ! I rang Street Cars instead and they came no problem - I know which company I will be using in future and it wont be Dean Taxis - terrible customer service

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  • 1 Report review »
    in Whickham -

    Terrible experience over a year starting with being 20 minutes late for an airport pick up booked weeks in advance. The app also doesn't work constantly having bookings cancelled and then called by rude staff suggesting that it's my fault and that I've been called to say this when I haven't. The way they are headed can't see a future no respect for customers. Call staff have no manners which is a shame since drivers are generally lovely. Need overhaul of booking system as it clearly doesn't work and people managing it don't understand simple procedures like a pre booked important event shouldn't rely on a previous pick up finishing on time.

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  • 1 Report review »
    in Gateshead -

    Dean Taxis employ drivers who don't understand the basic rules of driving. They think it's acceptable to park on a dropped kerb, blocking the access to somebody's drive on a daily basis, while dropping off a passenger who lives half a mile away. When you complain, they say that they have to stop exactly where the passenger wants them to, regardless of the rules of the road. Doesn't give you any confidence in other aspects of their driving ability.

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  • 1 Report review »
    in Durham -

    Poor poor service. Booked a taxi for a lone lady online, booking not picked up although confirmed. Left lady standing outside by herself for 30 mins as 30 mins late. Totally unacceptable. Will not use dean taxis again.

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