Taxis in NE64

Won't be using again. I don't know what has happened to Blueline, they used to be quite reputable, but now they're only out to rip you off. The amount of times lately that the blueline taxi I have been in has deliberately driven the long way around, or has even passed my destination to then do a longer loop back around is ridiculous. This probably works on those who don't really know their way around, but for me it's obvious that they try to prolong the journey as much as they can for more pay.

Quoted £44.50 Blyth to Newcastle airport 6/4/23. charged £57 on arrival. Rang firm to be told i had to pay despite them agreeing I had originally been quoted £44.50. Told to try and reclaim the difference afterwards. Don't you just know their website link for customer complaints is broken!

Quoted 18 when booked charged 29 when I got there robbing b*******

Quoted 18 when booked charged 29 when I got there robbing b*******

Reliable, cordial and friendly as TJ taxis and continue to be so as Newcastle Taxis.

Always impressed with their service, they arrive in a few minutes!

Great value! Low fare prices, prompt arrival!

Rude rude rude. Pre ordered cab was 45 mins late and when we made 2nd call to enquire where they were, we were told they had been and gone (we had been waiting outside for it) they then just hung up

When me and my friends were out on a night last weekend we used this taxi firm and we were pleased with the taxi driver he was very polite. I would totally recommend Walker Taxi's!

Office staff within this company do not know how to talk to customers, I ordered a taxi for 8:50 for my girlfriend, it came at 8:35 when I rang to ask him to hold the car, he said no.

Very helpful on time kept me informed excellent Service highly recommend wouod use again

Expensive . No recommend . Driver don't k ow the route I need to help he .

Driver wouldnt unlock the doors to let us in the car. It was an airport pick up, heavy rain. He ignored my husband when asking if he was the correct driver. When he finally unlocked the doors, he didn't help my husband put the cases in the car. The car wasn't actually big enough for the cases even though we specified. The driver took us to our destination, told us our price then swiped the price off his screen and gave my husband a higher price when we went to pay. Tried to contact them to ask why we were treated like this and we have been blocked.

charged twice for the same journey - the taxi driver arguing with you to say you need to pay him - it taking 2 emails and 2 phone calls to get a fare refunded - PLUS NO apology at all for ALL of this AT ALL!!!!

Driver was so rude and aggressive. And when I rand the office the operator was no help at all.

Found LA Taxis to be one of the best in the City would use again.

Taxi service discriminates for school runs leave vulnerable people waiting over an hour for taxis and very poor customer service.! disgrace

Hi there I was using a taxi today I left my phone in the back it's an LG black phone we didn't realise until we got in the house could you please get back to me about this and took pictures of baby and family members in only once we have he can keep the phone we wanted pictures

almost had a crash with one of these, driving straight through a solid red light on Durham road, no sign of it even trying to slow down!

Hi, I would like to make a complaint about one your drivers who I have on cttv speeding in my residential cul-de-sac and proceeded to drive across my prive drive and onto my grass to get into the visitors bay, leaving tyre tracks all over my grass and the delivery wasnt even for me... The van driver was driving so fast my cttv could not pick up the Reg. But clearly see your company logo. There are lots of children in my street and thankfully they were at school. Oh and when he drove out of the visitors bay he drove over someone elses garden and there is tyre tracks there too. Highly unprofessional and i wonder if all your drivers promote your company is the manor.

Useless... Booked for 7 am, arrived 7.50 am. Late for work, I could have walked there faster!!

Would recommend to others! Fare prices are always low here.

Dean Taxis in my experience do not appear to be particularly up to par when call outs are to places caring for the vulnerable and aged. They do not seem to grasp that customers at such places need a bit more time than usual to get to the taxi for all sorts of reasons. Perhaps a bit of training (if they do such a thing) in dealing with the vulnerable and aged could be of benefit to their business?

Pre booked a taxi tonight at 19:45 for pick up at 20:15 on the app. No taxi by 20:25 so I call them. The lady said I shouldn't have been allowed to book on the app as they were overbooked and running late. But I had booked and had a taxi confirmed. I gave her my confirmation number and she found the booking eventually. She said I can still get you one it will be 10-15 mins are you OK. I told her I had no choice so please send it. 20 mins later we called back as it hadn't arrived. At this point they said they couldn't find the booking at all and didn't have any taxis for another half an hour. Which would be 1.5 hours after we'd made the booking. We ended up starting to walk home and in the end my dad came to pick us up from his sick bed. The booking is still showing as confirmed on the app at 21:50. Appreciate it's xmas and they are busy but they shouldn't accept bookings they can't honour, it's completely unacceptable.

Was outside Asda Metrocentre when I overheard an abusive Dean taxi driver have a go at a promoter of a service - disgusting language and I have to question their safeguarding where kids and older people are concerned if this is the usual attitude of their drivers

I rang for a taxi yesterday at 9.30am enquiring if I could have a taxi to Burnopfield at 10.30am - I was told they werent taking bookings and to ring nearer the time ? I asked how much nearer 5he time did they mean as it was less than an hour already and he told me he couldnt say ! I rang Street Cars instead and they came no problem - I know which company I will be using in future and it wont be Dean Taxis - terrible customer service

Terrible experience over a year starting with being 20 minutes late for an airport pick up booked weeks in advance. The app also doesn't work constantly having bookings cancelled and then called by rude staff suggesting that it's my fault and that I've been called to say this when I haven't. The way they are headed can't see a future no respect for customers. Call staff have no manners which is a shame since drivers are generally lovely. Need overhaul of booking system as it clearly doesn't work and people managing it don't understand simple procedures like a pre booked important event shouldn't rely on a previous pick up finishing on time.

Great service very polite with a smart car for our trip to Newcastle airport

Complete waist of time! My partner booked them for 11.30 tonight and didn't turn up. I'd give them 0 if I could

First time using this firm. Friendly driver Ian, on time and efficient. Lovely start to my day. Will defo be using again.

Travelling to and from Ponteland in evening ( on ladies day at racecourse ). Both drivers were courteous and friendly and turned up on time, despite the return trip being at 11pm.

Turned up on time friendly enough driver.

Bad reviews on here why i don't no use them all the time spot on friendly as always

Your taxi service is a disgrace. I booked my taxi at 7.30 am for 8.40. 8.40 i rang to see where it was to be told it was in traffic. The driver then told me when he turned up 10 mins late that the job had not been booked till 8.44. Total joke cant even do your job properly