• 1

    Gwent Cars 2000

  • 01633 866665

    01633 866665

  • Unit D-e Grange Industrial Estate Cwmbran NP448HQ
21 21 1
Reviews

Overall rating from 21 customers

(This overall rating will include your review soon)
  • 1 Report review »
    in Cwmbran -

    Wanted to make a complaint about a driver blocking me in but was greeted on the phone by the most disgusting woman I've ever met. Refused to take my complaint or even listen to what I had to say. Told me that they've reported me to the police and when I asked her name as I am going to be taking this further she hung up on me. This place needs closing down!

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  • 1 Report review »
    in Cwmbran -

    If I could give a minus 5 I would. Absolutely awful. Booked a taxi and waited 15 minutes before phoning to see where it is lady said it's on its way, waited 40 minutes in total and still nothing. I eventually gave up and phoned to tell them and the woman basically said I was a liar and that there was a car there (which is just not true) and it was unmarked. Even if there was an unmarked black car that bothered to turn up a young woman on her own isn't going to walk up to a random black car at gone midnight and say 'hello any chance you're a taxi'. Absolutely idiotic. Rude staff and awful awful service. DON'T EVER USE.

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  • 1 Report review »
    in Morgan -

    Gwent Cars Taxi, Pontypool DO NOT USE!! Booked a taxi 48 hours in advance and it didn't turn up. When I phoned to enquire why, there was no reply. Just walked 3 miles home in the pouring rain. Avoid at all costs folks. I'm cold, wet and furious!!

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  • 1 Report review »
    in cwmbran -

    disgusting service, rude, 45 minutes late, no apologises, this business should be shut down.

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  • 1 Report review »
    in Cwmbran -

    absolutely disgusting service

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  • 1 Report review »
    in Pontypool -

    I will be making a formal complaint to Torfaen borough council about this firm constantly late, rude, arrogant. and that is how you would describe Audrey that runs this firm I cannot even rate this firm most of drivers are well mannered unlike the owner I think she should consider retirement and let a lot more competent person run the firm this woman is a disgrace to the taxi service.

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  • 1 Report review »
    in Pontypool -

    Absolutely dreadful firm. Taxi was 30 mins late which meant we were late for a meal we booked. Now 45 mins late for our return journey. I agree with one reviewer that the owner should be investigated. Customer service is non existent, no apologies for lateness from anyone. I shall never use Gwent cars again.

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  • 1 Report review »
    in Cwmbran -

    The worst customer service Ive ever received. The woman who owns this company needs to be investigated and shut down. Accepts taxi requests although she has none available.

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  • 1 Report review »
    in Pontypool -

    Under no circumstance book this taxi. Left my elderly parents out at 12am absolutely disgusting, said the taxi was outside and we were stood outside for half an hour. Disgusting. Also refused to give me the proceedure to complain. Do not use

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  • 1 Report review »
    in caerleon -

    terrible... shame on you, you have left a woman and child in Pontypool after numerous attempts of contact.

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  • 1 Report review »
    in Garndiffaith -

    Appalling service - hour late on a taxi then no answer on their lines - will never use again

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  • 1 Report review »
    in Pontypool -

    Taxi's generally 20 minutes to half hour late, so if they say will be straight up, i know i have time to grab a coffee. Drivers always say the same thing, they were only just told about the job. Phone operators and sometimes drivers lack knowledge of the area when asked to go from a-b.

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  • 1 Report review »
    in pontypool -

    booked my taxi an hour in advance to the train station, taxi turned up 40 minutes late which made me miss my train which also made me an hour late for a job interview which I didn't end up getting! I also booked this taxi firm 2 hours in advance to pick me up from pontypool train station at 11pm, they didn't turn up. Anybody that's been to pontypool train station will know it's not the kind of place you want to be alone late at night especially being a small young woman!

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  • 5 Report review »
    in cwmbran -

    taxi company is awesome, highly recommended, taxi from Cwmbran to Newport great price and brilliant driver

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  • 1 Report review »
    in Cwmbran -

    Terrible service, woman on the phone was disgusting and horrible, never go with these people

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  • 1 Report review »
    in Cwmbran -

    Discusting service . abuse off drivers wife Police had to be informed. This company should be shut down looking at all the reviews on the net. Trading standards informed

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  • 1 Report review »
    in Pontypool -

    Booked taxi early for 11:30 pm. They did not turn up and it was impossible to contact them. Disgusting service don't use this company you could be left stranded.

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  • 1 Report review »
    in Pontypool -

    Gwent cars is rubbish! Costumer service is awful need to be shut down

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  • 1 Report review »
    in faiwater close.cwmbran -

    gwent taxi hit my vehicle and drove off.incident was witnessed,gwent taxis would not do anything,they should be shut down,employing drivers who do hit and run accidents is terrible and even worse,they are not at all interested in putting the damage right.

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  • 5 Report review »
    in Pontypool -

    My man 80 the lovely female driver helped my nan with her shopping and was kind

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  • 1 Report review »
    -

    Appalling service, I have no idea how they're still in business. Pre-booked a taxi in advance for 10:45pm from a remote area of Pontypool to Cardiff. Taxi was over half an hour late. Called the firm 3 times while waiting and each time was told that the driver was 2 minutes away, no apology or fare reduction offered. When the taxi eventually arrived and we asked the driver he said he'd only been told to pick us up 2 mins before. En route the driver asked for a higher fare than we'd been quoted. I objected, driver spoke to the lady over the radio- who has not got a clue re: good customer service. She claimed I'd lied about the number of drop offs when I called to book (utter rubbish) and then clearly said over the radio "I'm not having it tonight, they pay more or you turn around now and take them back to where you picked them up." Disgusting attitude and no apology whatsoever for the lateness or for unfairly raising the fare after we'd agreed on one. No respect at all, shame on her.

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