Taxis in Penicuik, Midlothian

They helped us to get to the airport after an unexpected accient. The staff treated us very professionally (we were stressed) and we got to the airport on time. 10/10, highly recommended!!

Honest driver Saleem called me back after I'd left his cab to point out I'd given him 2 twenty pound notes instead of 2 tenners. many thanks

dropped off in town for a night on the tiles with work mates. All good fare less than I normally pay too!

Fantastic there when I needed them service wiv a smile great guy thanks again joe

Terrible

Used these as a one off because we were in the area. All good anyway nothing bad to report driver was chatty and we arrived on time.

Always late, so.etimes by as much as an hour. Dreadful service.

Was picked up by a driver who had to ask me directions on how to get to my destination not being from east coast and having west coast accent think driver thought I was a tourist his arrogance was out this world when reached destination I had to hand him fare which I did as it was wait and return wen i returned to taxi driver informed me tht tht meter was sitting at £22 gracemount-mayfield and by time I got bk would b in £40s wen I already asked for set fare so as we drove away he demanded my fone till we got to my destination not once we arrived there as this is company rule drivers words to take someones fone until u reach destination he then stopped car n told me Ive already got fare to mayfield get out not knowing tht I suffer from extremely bad seizures tht come on to anxiety and stress I was left on a road with no pavement or walk way I have only just recovered last week for 3 in one week have app with neurologist and am seeking ma lawyer

This review only gets one star because I can't give none. The taxi company took me (an another customer who had independently asked to go to the same hotel) to completely the wrong hotel. Okay, this is a mistake that could be made. But when I rang to ask them to sort it out, I was told they could book me another taxi, but I'd need to pay for it. Unbelievable - never experienced such poor customer service anywhere.

This taxi company is dreadful, avoid at all costs. Allows you to book a taxi on the automated system but when you actually get to the time and place, theyre nowhere to be seen. Phoned up and they said itd be another 30 minutes at least, EVEN THOUGH WE BOOKED. Said theres no way for them to change the automated system to reject bookings, when there definitely is as another company in Livingston uses the same system and it tells you when theyre fully booked. Woman on the phone was a boot, “theres plenty other taxi companies, why dont you call them” complete disrespect and avoiding the issue. Left us standing at midnight in the pissing rain with my pregnant partner and had to walk 30 mins home in it.

So first time we booked cab was fine then on return we booked a pet friendly cab and taxi arrived and the driver refused to take us because " we had a dog". Waited ages then finally received a pet friendly cab. Driver was great. Today we were awaiting a prebooked cab to take us to the vets. Was getting way past pick up and we called to discover they had no cab for us even though we received the booking text. Didn't even bother to contact us because, I guess customers don't matter being they are the monetary source of their living. So we asked when next would be and were told half hour. Came and went! Already cancelled app twice now and now postponed to monday. Means our week is ruined. Dog needed stitches out then had to wait 3 days to go out properly. Now instead of Monday she has to wait on top of her 2 weeks house arrest to thursday! I am livid! Unprofessional. Get some training to your staff! If you can't make it let us blooming know. Not that well be back! Plenty other taxi firms!

Pre booked taxi two days before never arrived,office said they are fully booked and would take 1 hour and 30 mins to arrive. We were left stranded at cairn farm estate after a wedding. Rubbish. I could say a lot worse.

Booked a 7 seater to take the family to the airport. Taxi was booked for 8.30am and we received a call at 7.30am to say the taxi we booked and confirmed would be available was not. They said they could do 2 cars but would charge us double. So much stress for the morning we were due to fly. Suffice to say we phoned another firm who were fantastic.

Driver lied about fare after we had agreed the price with their office. Had to call the office to confirm the price after the driver refused to give us a receipt. Make sure you insist they use the meter or get them to call their office to confirm the price.