Taxis in Preston, Hull, North Humberside

Wife ordered taxi at 7.40pm, taxi turned up MUCH later and sounded the horn. Drove off as wife was approaching. Phoned the company and they said they'd send him back. Still nothing. Phoned at 9.10pm and told two cars had been sent out. Liars. Won't use again, useless lying 'company'.

Waited one hour and forty five minutes with two vulnerable adults to return themhome, I called them twice and was told it was on its way and then that it had been and no one was there, what a disgrace this taxi firm is and very rude staff on the phone .

the mrs booked taxi for 23:15 at approximately 15:00 outside her shop from 23:05 until 00:00 taxi driver apologised . when i telephoned just after 00:00 asked telephonist whether it was good service to be 45 minutes late at this time of night to collect a lone female ,it was not her fault i re-iterated i was not blaming her individually but the company but given excuse after excuse ( not enough drivers customers not being ready ,basically everyones fault but the company ) when i said but you are controlling the bookings and you are in control of accepting jobs surely you must take some responsibility to which she replied the booking time is only an estimate and 45 minutes is not too long a wait then she cut me offline dont think its good service do you ?

Booked a taxi yesterday afternoon for 21;30 last night. Wanted to make sure my mother got home safely. I rang them just after 21:30 as I had not received a text saying the taxi was on its way. I was told that it would be a couple of minutes as it was on the next street. I called back at 21:45 as it still hadnt arrived and we had been waiting outside since 21:30. I was told again by a very rude male that it was in its way and how many times does he have to say this before putting the phone down on me. I ended up walking my mum home in the dark as the taxi hadnt arrived. This was at 22:00. I had to walk back home on my own. I was fuming and felt quite vulnerable. How many women end up being harmed by walking home after a taxi doesnt turn up. There should be a law against this. 35 behaviours are disgusting and dangerous and shame in them. Please avoid this firm at all cost

Rang to order a taxi 3 hours before I needed it. After 15 mins of waiting called to a man arguing with me telling me just because I order one for 10.30pm I shouldnt expect them to send one at that time....DO NOT USE THEY ARE HAPPY TO LEAVE YOU WAITING THEY ARE RUDE AND UNRELIABLE. Used 50 instead and a taxi came in 2mins!!!

The most disgraceful taxi service I have ever used!!!!! Taxis booked for a wedding party for bride groom and family over a month before- on the night left stranded at the venue waiting over an hour- when calling to find out where the taxis where phone was left off the hook and when they eventually answered I had the phone put down on me! I will never use this taxi company again they should be ashamed of there disgraceful service and I would advise everyone not to use the them!!!! Try one of the many other fantastic services in the area but avoid Hedon/ holderness taxis like the plague!!!!

Awful, booked a taxi for 10am didnt turn up till 10.30am so we missed our train, no one was bothered and they just kept saying yeh five minutes

twice I've use this service and twice left my partner waiting well over 2 hours, an ill Cancer patient waiting in the cold fir cars, when recalled they tell you they sent it and she wasnt there, when she literally never moved for fear of it. absolute joke of a firm, will never use them again

I booked a Taxi on the Drive App for 11.30 pm on Saturday 23rd October. The taxi turned up 30 minutes late taking it after midnight. On our journey back home we were watching the price recording on the dashboard, at our destination it stated £9.00 , so why was I charged £11.40 on my bank statement. Total rip off.

Don't book with this company ever we booked taxi for 6.30 to take us to cottingham after been fobbed off when I rang to see were it was 3 times it turned up at 7,50 we were already on our way by then the female who answered the phone had the cheek to tell us to calm our little selves down when we were fuming first and last time they'll ever get our custom

This is the most unreliable taxi company Ive ever known!!! Ive pre-booked a taxi to pick me up at 8:30. I had an extremely important interview at 9. Ive checked the distance in advance and it was going to be just 7-9 minutes by car so I can arrive even earlier. The taxi NEVER ARRIVED!!! I was waiting outside in the rain almost 45 minutes! Ive called the company 3 times and they kept saying they cannot guarantee when the driver will arrive. It means maybe 1 maybe 3 hours or so. WHY ON EARTH THEY TAKING PRE BOOKING THEN???????????? This is just extremely ridiculous and extremely unprofessional! Ive lost an opportunity to get hired at a very good company, plus Ive got kicked out from the agency who was helping me to find this job as they think I am not reliable. This is an extreme loss what cannot be compensated........ This is unbelievable!! Worse company in Hull!!!!!! DO NOT EVER BOOK!!!!!

Horrendous service, pre booked a taxi for 11.00, at 11.40 and after ringing three times to chase, was basically lied to! The person who answered was called josh and was extremely rude, thought it acceptable to shout out my wife, really brave on the phone! Was lied too each time we called to chase it up, eventually found out no taxi was on its was any they could say how long the next one would be! Ended up flagging a black cab and it was actually cheaper then what drive / hull cars where along on their app. Such a shame that they have bought all the local firms and now think they are too big to have to worry about customer service. 35, 57, 50 etc where so much better on their own, drive / hull cara have ruined them!

I was working during the eat out to help out sceme as a chef and during this time I was working nearly 60 hours a week on North Ferriby so I thought I would get a taxi which is about just over 1 mile away from my workplace to see my kids at park and the drive charged me £15 which is extortionate and the driver told me it cost an extra £7 because of the area that I am in.

There OK. Have been late a couple of times. Book earlier than you need to. They are a small cab firm. Can only get better and room for improvement. Gaz Hessle.

Taxi was pre booked 36 hours before and then turned to 35 minutes late. No apology, fobbed off on the phone. Awful service.

Booked a minibus last night arrived on time, Thanks

Good punctual service. Friendly drivers and phone operators. Cheers

Absolute joke. Never a taxi within 2 hours of needing one and when booked in advance, never turn up on time. When you ring theyre always round the corner .

Will never use again, did not turn up.

Visiting Beverley for the first time in many years. Went to Tickton Manor for the afternoon. Booked taxi both ways and both journeys arrived on time. Drivers very friendly. Thanks.

Rubbish, don't use they won't turn up, known locally as Neverhome!