
Overall rating from 35 customers
-
Report review »
Laura Brookes in From Birmingham Airport - 13 May 22
I had a return taxi to Birmingham Airport. Had to pay £45 return which was brill. Driver picked us up from our home took us there & then asked for another £45 as we needed a return for the way home after our holiday. I rang brownhills cars & questioned this & the man said thats correct. So I payed it. Payed £90 for a return. To then get back to Birmingham airport and get no text nothing. So I ring them and they say the driver is on the way. I then have to ask for the Reg number as they never gave it me. Still had no text waiting around for 40+ minutes for me to ring them again to find the women on the end of the phone so rude. Wouldnt let me explain, shouting at me down the phone saying I havent even used brownhills cars to get picked up.. ect. Saying there isnt a taxi on the way as you havent booked. When Ive payed £90. If they think they are getting away with this they can think again. Its disgusting. To then us having to pay an extra £50 in a random taxi to get home.
Leave a comment -
Report review »
JDH in Brownhills - 2 May 22
I always use this taxi firm. And tonight for the first time ever the lady that usually answers the phone was completely rude to me. Absolutely disgusting. Sort your employees out before you lose loyal customers. Also refused to let me use a ref number for owed taxi fare because manager wasnt there. She needs to see a shrink or something she has big issues. Talking to customers like that, saying Im not here to argue when she made the argument. She also put the phone down after I made a booking and she then cancelled the booking. Wont be using your taxis anymore!!!!!!!!!
Leave a comment -
Report review »
Jayne sparkes in Burntwood - 7 Oct 19
This company never lets me down and big shout out to Shabba a lovely man always brightens my day up dropped me off at a funeral a while back and dropped me off at hospital today top bloke is shabba never a grey day when Shaba is driving
Leave a comment -
Report review »
Warren Hopley in Burntwood - 6 Oct 19
Taxi turned up 15 minutes late & then charged us more than quoted over the phone. If the driver actually passed a test at any point I would be amazed, his driving was appalling, verging on dangerous. I will not be using Brownhills Cars again & I would advise anyone reading this to avoid them.
Leave a comment -
Report review »
William Nolan in Burntwood - 24 Sep 19
Constantly late to take me to and from work
Leave a comment -
Report review »
Tanya in Brownhills west - 12 Jul 19
My partner got a taxi this morning to take his children to school and realised he dropped his phone in the car whilst getting out. We called the company who contacted the driver. He found the phone. Dropped it to the office where we could go and collect it. When we got there it was in a sealed envelope with his collection address on so no one else could collect it. Cant fault you for you service. Thank you.
Leave a comment -
Report review »
Static in Walsall - 4 Mar 19
They moan for ringing during certain times unless your the first and all the drivers listen to Arabic music/videos during your journey
Leave a comment -
Report review »
SomeGuy in Burntwood - 17 Feb 19
Booked a taxi with them from Walsall Bus station to Burntwood as Walsall was as far home as I could get on Public Transport. Arrived at 1:35am for a 1:40am Taxi... Waited until 2:10am and called to ask what was going on. I was promptly told that I was a no show, you know, despite the fact I had been waiting there since 1:35am...........
Leave a comment -
Report review »
kelly in burntwood - 3 Oct 18
was only going down the road from sankeys to swan island in burntwood and got charged £5. Absolute joke such a rip off. Not using again and dont recommend to anyone
Leave a comment -
Report review »
Geoff in Burntwood - 6 Jul 18
Driver 33 is the best. He always gives us sweets or a lollipop. He is so friendly and polite
Leave a comment -
Report review »
Lynn in Hampshire - 20 May 18
Attending party in Cannock. Booked Brownhills from venue in Cannock to Premier Orbital Cannock for 12 am. Didnt arrive until 12.30am despite 2 calls asking whereabouts. Told 5 mins twice. Then charged extra £5 for after 12. Could have dropped that at least for making us wait and lying to us. Spoilt evening.
Leave a comment -
Report review »
Lisa in Cannock - 10 May 18
Absolute fantastic service highly recommend
Leave a comment -
Report review »
Ijaz yousaf in Walsall - 9 May 18
Excellent service and very reliable. Professional customer service and prices are low too. Thanks
Leave a comment -
Report review »
Jackie in Walsall - 9 May 18
Best taxi company I have had 10/10
Leave a comment -
Report review »
Hum in Walsall - 9 May 18
Excellent service, very punctual & professional drivers. Operators are fully equipped with advanced technology and kept me informed prior to reaching the destination. Managers are friendly with effective communication skills. Keep up the brilliant service 5* from me.
Leave a comment -
Report review »
Syed in Hassan - 9 May 18
Superb service We made a last-minute arrangement for airport transfer between home and Birmingham airport. Quick, accommodating scheduling service over the phone with immediate confirmation via SMS. Our driver met us on time, was cheerful and friendly, and assisted with our baggage. The drive was pleasant, with some narration regarding the sights. He dealt with an unexpected blockade of streets in the city center with a quickly-devised alternate route. We were delivered to the airport promptly. The car (Mercedes E-class) was clean and comfortable. Overall, couldn't be happier..
Leave a comment -
Report review »
Tee in Brownhills - 9 May 18
I have been using Brownhills Cars for a long time and they always provide a great service, very reliable and professional, the drivers are all very helpful and friendly,they have the new gprs system where you can track ur driver and how long ur taxi will be which most company's don't have so that is great and we have never been let down by this company highly recommended Folks.You tried the rest now try the best.
Leave a comment -
Report review »
Grace Waldron in Burntwood - 28 Feb 18
When I first started using them they were brilliant. But now they are ALWAYS late, which in turn makes me late for work. I'm actually waiting for a taxi now which is 15 minutes late. I'll receive no word of apology and still be expected to pay the full fare despite them rocking up late, constantly. I wouldn't keep using them if I had an alternative.
Leave a comment -
Report review »
Angel in Ws87lg - 24 Jan 18
35 minutes late . My daughter was close to been late for school and did not give us write change . When asked he said he did and drive off
Leave a comment -
Report review »
anon in walsall - 2 Jan 18
Brilliant service, friendly and quick
Leave a comment -
Report review »
jess in walsall - 15 Dec 17
very good drivers been using brownhills cars for last 5 years
Leave a comment -
Report review »
tracy in burntwood - 15 Dec 17
Great service will be booking again for our return to birmingham airport. Always on time !
Leave a comment -
Report review »
dave in lichfield - 15 Dec 17
Driver was helpful. Seemed to know the route and made adjustments for traffic conditions The vehicle was in good condition. Clean, comfortable.
Leave a comment -
Report review »
jhon in chasetown burntwood - 15 Dec 17
Very reliable service even when flight was late driver was very polite thank you will book again.
Leave a comment -
Report review »
roy in birmingham - 15 Dec 17
I have used the airport cars service several times, it is always very professional, but this time was even better.
Leave a comment -
Report review »
Debra lee in Brownhills - 11 Dec 17
MASSIVE THANKYOU GUYS for getting me to work and back safe today in bad conditions I cant speak highly enough of this firm neither did they try to charge me any extra at all it was normal price in bad conditions Ive never had a bad experience Ive always used these guys thankyou again
Leave a comment -
Report review »
Dave in Brownhills - 22 Oct 17
Terrible experience. Driver talking non stop on His mobile phone throughout the journey. Swerving to avoid other cars and going over a red light. Really terrified Me.and it takes a lot to do that as a rule.... Really needs to be more respectful and helpful to their passengers/customers. Not Happy
Leave a comment -
Report review »
Sue in Walsall Wood - 10 Oct 17
Not good I am afraid. Driver refused to help Me. I felt that He was very rude. Drove very badly. Throwing Me around in the seat. breaking for no reason. I am disabled and find it very difficult getting around and rely on Taxi,s. I asked the Driver if He would be so kind as to help Me in getting out the Car. His reply was unrepeatable. I was so upset by this. I now use a taxi company that is so helpful and can,t do enough to help.
Leave a comment -
Report review »
Kathy in Chaseterrace - 1 Oct 17
Absolutely terrible. Taxi was late. Driver very rude. I explained I was late for my appointment and had to cancel it. The driver insisted i paid for the taxi never the less. I refused. As the taxi was booked well in advance. I was told You havnt heard the last of this. Sorry but you have seen the last of me. Taken my custom somewhere else
Leave a comment -
Report review »
Mary B in Brownhills - 1 Oct 17
Some of the Drivers are very polite. Whereas a lot of them show no respect, whatsoever.very rude infact !!. My experience on the three occasions ive hired them. was very unpleasant. Never again. The one driver had His music ( if you could call it that ) full blast.and humming along to it .... I politely asked Him to turn it down. to no avail. The last Taxi I had, was late.Driver huffing and puffing, because i was not quick enough getting into the car. Then announced He would be dropping Me off. nowhere near My destination. As He had not got time !!. to take Me. As it would make Him late for His next customer. Instead dumped Me on the main road. Two streets away from where I had asked to be taken. Not good enough !!
Leave a comment -
Report review »
Rosie in Brownhills - 3 Sep 17
Failed to turn up, asked us to rebook, still didn't turn up, called up to ask what was going on, got told to 'F*** off, you C***' after telling us we were barred for using offensive language! Absolutely disgraceful
Leave a comment -
Report review »
Ellen in Brownhills - 26 May 17
Absolutely disgusted in the attitude of the taxi drivers to the local residence, very abusive
Leave a comment -
Report review »
karen in Walsall - 6 Jun 16
,the one that picked us up had stained seating and what looked like rubble and mud on the floor, also it didn't smell too pleasant. You don't really want to get in a dirty taxi with your best clothes on
Leave a comment -
Report review »
Gary in Brownhills - 28 Apr 16
Fantastic Experience with Driver 92 absolute diamond.
Leave a comment -
Report review »
Esme in Rushall - 26 Apr 16
We have had driver 33 twice now, he is the loveliest man ever, so sweet and cheerful :-) realy made me smile and made my day by asking us a riddle and rewarding us with cake!! What an amazing man, definitely needs a raise!
Leave a comment
Write a review
-
Choose your rating
-
Reviews Policy
-
Post your review
-
2
Sign into or create an account
Get notified - if an advertiser responds to your review
Stay informed - if your review is disputed
Respond to advertisers - if they reply to your review
Sign inContinue as a guest
Don't want to sign in, no problem.
Continue to post your review as a guest
Continue as guest