Taxis in ST7

Cancelled a pre-booked taxi at the last minute, letting me down. When I rang up I was fobbed off and then the operator hung up

Beware - this firm left 5 teenage girls stranded in the early hours of the morning! Booked a 6 seater on the app a week before it was required for 5 teenage girls returning from Hanley at 1.45am. Confirmed on the app. Called on the evening of the booked ride to double check and give the correct contact number to call or text arrival. All confirmed. Received a notification on the app at 00.50 that the ride had been cancelled. Called to understand why and spoke to a guy who was completely unconcerned saying "I've got no mini buses love what do you want me to do?". When I explained what wanted him to do was not to leave 5 teenage girls stranded in Hanley in the early hours of the morning when I had booked a week ago and had also confirmed that evening he got irate and put the phone down on me. Disgusting, shocking and completely without any morals, care or compassion.

very good service, well happy. always on time and all there cars are clean really recommend them. 01782 811811. harry james from biddulph.

We used this company for a journey which normally costs £10 to £12. The taxi driver, who drove like a maniac, charged us £20. I contacted the company to complain. They promised to investigate and phone me back. That was more than a week ago, and I have heard nothing.

Ordered a taxi at 7.30 for 8.30 never turned up i was late for collage rang them and the little girl on the phone totally useless never ever again will i give this so called taxi firm my money

We had a taxi for 5 mile round trip and was changed £30 return absolutely out ragesus we were regular customers on a daily basis but never again. They claimed they told us that is was £30 on the phone but they never did. Bad customer service

Always on time and wonderful to talk to show plenty of respect

I have used kidsgrove taxis for years never had a problem good service keep it up

Ive used Kidsgrove taxis for years to Manchester Airport allays on time good prices

We booked a minibus in advance for 22:00 Sat 13th, phoned at 21:47 to check that they were on their way and then, when chased at 22:14, were told that we were not there at 22:00 and the minibus was now in Hanley (good driving). We were then told that it was 10 minutes away at least six times. On two of these calls I asked if they would guarantee someone would come because there was still time to get a bus (we had a lot of luggage so a minibus was better) and was reassured that we would. Not a great walk back to Kidsgrove, will not use this company again. First they lied to say that we were not there at 22:00 and then continually promised to send someone out. One star because web site does not allow zero and none of our friends or family will use this company again.

Disgusting service. Pre booked taxi to pick us up after NYE party at 00.45. Waited for 15 mins then when i phoned, at first i was told it had been cancelled, then changed his story and said that because we weren't there the driver took someone else! We were outside and waiting 5 mins before the scheduled time! Was then told that no more available and he hung up on me! Disgusting. Left us all stranded with no way to get home. Will never use again and would strongly suggest that nobody else uses either! Abysmal attitude on the phone.

Massive massive thankyou! Just about made it to my appointment, taxi driver was really nice and friendly despite cancelling one of his jobs to put me first! Can't fault what so ever, thankyou again x