the... in Thornton Heath, Surrey

Latest Reviews

• I have used Keens cabs for at least 20 years but never again. I have been let down on the last three occasions when I pre-booked a cab. I was notified the cab was on its way but it never arrived. When I phoned to enquire where the cab was I told that one had never been dispatched. This business books jobs they cannot deliver on. I am never going to use them again.

  Nigel in Wandsworth
  21 Sep 22
• Its with regret that I will no longer use this company that Ive depended on for over 10 years. Wed booked the day before for an important lunch and at the last minute a message came: “your driver will be 20 minutes late.” And only a month ago they cancelled in a similar way. At least they were nice about giving a refund. Never again. They used to be so reliable!

  RF36 in London
  05 Sep 22
• Useless Minicab service. Pre booked and prepaid the night before for an 8am collection. I was told the driver would call when they arrived. Next day at 8.05, no call, no cab. I call the office who say they put the call out but no driver has taken it up. I ask why they hadnt called me to tell me that, since now I have no taxi. They apologise for lax service and say nobody is on the way. I ask what Im supposed to do, they say I can wait but there is still no driver responding. I cancel the car. What a pointless service, I could have gone through the same charade with Uber or Bolt, at least they tell you when there is no car available rather than leaving you hanging and if they do actually show up are substantially cheaper. The Keen Group are totally unreliable, I wouldnt use this service again, especially not for airport or hospital appointments as you will definitely not make it on time. Basically a service charging you over the odds for something they cannot deliver. Dont bother.

  SuzyY Palace in Crystal Palace
  10 May 22
• Hmm, definitely not to be trusted as it seems there's some suspicious activity going on with members of this company, but doesn't surprise me as there's always been question marks over mini can companies.

  SHowSecReaL in SE London
  11 Apr 22
• Terrible service . Unreliable..called me just before pick up to say they were going to be late . One journey for a hospital appointment, the next one to catch a train . Luckily Uber bailed me out both times . Will not use them again.

  Jay in Lewisham
  12 Mar 22