Taxis in Dronfield, Derbyshire

Driver refused to take us all the way home because he said the road would be Icey we assured him that the road was ok but he would not listen.So we had to get out and walk, it was midnight and very cold, but worse was to come because we were nearly hit by a car as the lane was narrow.

I cant express how unprofessional and rude this company is. I have used this company on a number of occasions as they are local and I like to support local businesses, plus they have a couple of friendly drivers, but I simply cannot continue to use such a poor and unreliable service with such rude phone staff. Today for example, I ordered a taxi to work for 8.20. I booked this at around 7.30 am to avoid any issues and was told the taxi was confirmed. Just after 8.20 I rang asking where my taxi was and I was told it would be around another 10 minutes with no apology. I waited 10 minutes and was notified by the automatic phone message that the taxi would be another 6 minutes late meaning that I had to cancel since I would be late to work. I rang up to cancel and the phone operator hung up on me for cancelling! So rude.

Always punctual very friendly drivers cheap fares would recommend this service to anyone . Used on a regular basis .Can b a bit confusing when trying to get picked up from a new venue as the automated system tries to send to your last pick up point .kev in norton

Watched one of the drivers throwing litter out of his window in woodseats. Poor image for the company. Driver of a blue skoda Octavia SG59 RLV. I'd appreciate his manager pointing out how unacceptable that is.

One of the best taxi services in sheffield always on time and friendly drivers not like city rude and un helpful.

Turn up on time usually, never let you down!

Often call up for a taxi, they usually are at my door in a few minutes.

Low fare prices, quick to turn up! A good reliable firm to call up!

Taxi's turn up on time, they are friendly with the service! Drivers know the short routes so you get where you want on time usually to.

I booked a taxi for 1.30 as I had a surgery appointment in Grange Wood for 1.50 the taxi did not turn up. Although a taxi from that firm went by at 2 o'clock .i am from no 4 connelly Court Chester Street .i was disgusted and mad for being let down .although this firm as never let me down before .

Terrible parking in a car park, couldnt get into my car. Parked so close I couldnt open doors!

Incredibly bad mannered.

Very rude

very rude phone manner

My advice, there are many cab firms that can do better

Driver reversed into our car, he refused to provide insurance details, offered cash for repair & then claimed we went into him.

Terrible experience - pre booked and paid for taxi in full as travelling with children and didnt want to left without a taxi called 10mins before due time to confirm arrival, called another 2 times as taxi was late then stopped answering my calls, ended up calling off another phone to get an answer Debbie was extremely rude taxi ended up being 25 minutes late with 2 very tired and upset children. Will never use again and would not recommend.

Never arrived then cancelled my booking

Excellent service, always on time and friendly drivers and staff!

Yet again tonight this taxi firm let us down. They tell you the taxi is 2 minutes away when its not. Definitely not using again, absolutely rubbish in our experience.

I use City Taxis regularly and they have never let me down. Clean taxis, friendly drivers and on time. Excellent service.

I use City Taxis regularly and they have never let me down. Very reliable.

Booked a week in advance to go to staton they were so late missed my train and no appologies driver very rude

Punctual, polite, clean cars perfect!

Absolutely do not use if you have to be anywhere in a rush. Even if you pre book on the app youre still guaranteed to be late as no driver will pick up the job until the time its pre booked for. Customer service staff are rude a lot of the time and have a reputation for being rude or uncooperative, I dread to think how they talk to the drivers. I would suggest only using outside of peak times. Never had an issue with any of the drivers.

I forgot my purse in a taxi last night around 8 pm, I only discovered this morning around 8 am. Called the customer service and was asked to call in the afternoon because their drivers arent available. My partner decides to call them from America because my bank card and student rail cards are all in the purse. She hung up on him 3 times and all the time blaming him that I should have kept my property safe. And till now, I have not gotten any information on my missing property. I think their service is crappy. I have just deleted the app and I will rather stick with Uber, Atleast they care about me and whats mine.

Hopped in an Excel taxi at Sheffield train station for a short ride home after a very long trip. On the way my husband asked driver if he took credit cards, guy replied "Cash". Husband requested driver stop at cash machine and made clear we had no cash on us. We suggested stops on the way and the driver ignored us, pretended not to hear. At our destination husband again offered to pay by card, thinking the 'cash' was a preference only. Driver rejected card, so we had to travel several blocks around to a nearby cash point in order to pay him, and got out to walk the extra bit home with our luggage. The whole thing was a ploy to extend the trip and milk a few more pounds out of us.The side of the taxi shows an array of cards it will accept, and the 'tap to pay' icon. This company should not be allowed to use the train station taxi rank.

Called today, in total agony, to get a taxi to the A & E. Didn't have any cash so asked to pay by card. The receptionist was exceptionally rude and aggressive. She took no time to help me even though I said and she could hear, how much pain I was in. I've used Excell for years, I won't be doing it again!!!!!!!

Cant normally fault, but some drivers go long way round, for example Tues 26th Feb, booked a journey that's normally £3.50 driver went longest way round and it cost me £5 I wasn't happy. I told excel on their feedback but no refund or apology was given.

Absolute rip off. Didnt go by meter reading. Went by negotiating a price hahah. His number taxi is 1481. Dont trust him.

Best taxi service, on time and polite driver

Great service from Marks Taxis. We hired Marks Taxi service for a trip to a Newark theatre evening for 6 people. Not only was he the best quote we received, he waited the 2+ hours, in the van, for our return journey. I will definitely use him again