Taxis in EH9

Very poor performance I thought I was getting into a Taxi with a professional Taxi driver, it wasn't he had a very poor knowledge of route just following a sat nav. Very little knowledge of Edinburgh. Next time I will use a black cab from the airport, I used a black cab on my return journey! It was way quicker and cheaper.

Phoned on the 3/ 10 and communicated with a robot . After a wait spoke to a person who booked me for 4/10 at 845 ..Was going into hospital as day patient ..The taxi was 20 minutes late ..I was advised initially I would be picked up by a BMW and then a Toyota. The driver of the Toyota travelled from Preston pans and said he had been allocated the job at 9pm ..The cost was £25.80 for a very stressful and inadequate service

They helped us to get to the airport after an unexpected accient. The staff treated us very professionally (we were stressed) and we got to the airport on time. 10/10, highly recommended!!

Honest driver Saleem called me back after I'd left his cab to point out I'd given him 2 twenty pound notes instead of 2 tenners. many thanks

dropped off in town for a night on the tiles with work mates. All good fare less than I normally pay too!

Terrible

Very clean and nice cab arrived on time taken perfect root home

Fantastic service top company

Nice taxi firm very friendly and a good price.

Picked up from outside the pub and taken home in style in a clean modern cab warm and cosy the missus loved it.

Cab home from work. Arrived within 15 mins and driver didn't come out with the normal mundane small talk excellent.

Excellent

Didn't turn up and when we phoned to query this we were hung up on 3 times. Avoid.

Always late, so.etimes by as much as an hour. Dreadful service.

Was picked up by a driver who had to ask me directions on how to get to my destination not being from east coast and having west coast accent think driver thought I was a tourist his arrogance was out this world when reached destination I had to hand him fare which I did as it was wait and return wen i returned to taxi driver informed me tht tht meter was sitting at £22 gracemount-mayfield and by time I got bk would b in £40s wen I already asked for set fare so as we drove away he demanded my fone till we got to my destination not once we arrived there as this is company rule drivers words to take someones fone until u reach destination he then stopped car n told me Ive already got fare to mayfield get out not knowing tht I suffer from extremely bad seizures tht come on to anxiety and stress I was left on a road with no pavement or walk way I have only just recovered last week for 3 in one week have app with neurologist and am seeking ma lawyer

This review only gets one star because I can't give none. The taxi company took me (an another customer who had independently asked to go to the same hotel) to completely the wrong hotel. Okay, this is a mistake that could be made. But when I rang to ask them to sort it out, I was told they could book me another taxi, but I'd need to pay for it. Unbelievable - never experienced such poor customer service anywhere.

Totally rude and obnoxious

This taxi company was recommended to my daughter as being highly reliable by another Musselburgh taxi firm. Tom Kelly and his drivers both delivered on this recommendation and exceeded all expectations. An exceptionally high standard of service from a very reliable taxi company.

In terms of customer care and reliability, this company is outstanding and couldn't be beaten.Tom Kelly, owner, ensured all his drivers were aware of the care needs of an elderly lady requiring a regular taxi, so much so that when I rang to double check everything was in place, the driver who answered the phone was fully aware of all the details. On the first day, another driver, Conway arrived and the high standard of care demonstrated was second to none. Having the knowledge that this vulnerable, elderly person was being picked up by a firm who clearly pride themselves in giving the highest standard of reliable care to all customers, particularly the more vulnerable,was a huge relief to me and I cannot praise this firm highly enough.