Taxis in NE6

Dean Taxis in my experience do not appear to be particularly up to par when call outs are to places caring for the vulnerable and aged. They do not seem to grasp that customers at such places need a bit more time than usual to get to the taxi for all sorts of reasons. Perhaps a bit of training (if they do such a thing) in dealing with the vulnerable and aged could be of benefit to their business?

Pre booked a taxi tonight at 19:45 for pick up at 20:15 on the app. No taxi by 20:25 so I call them. The lady said I shouldn't have been allowed to book on the app as they were overbooked and running late. But I had booked and had a taxi confirmed. I gave her my confirmation number and she found the booking eventually. She said I can still get you one it will be 10-15 mins are you OK. I told her I had no choice so please send it. 20 mins later we called back as it hadn't arrived. At this point they said they couldn't find the booking at all and didn't have any taxis for another half an hour. Which would be 1.5 hours after we'd made the booking. We ended up starting to walk home and in the end my dad came to pick us up from his sick bed. The booking is still showing as confirmed on the app at 21:50. Appreciate it's xmas and they are busy but they shouldn't accept bookings they can't honour, it's completely unacceptable.

Was outside Asda Metrocentre when I overheard an abusive Dean taxi driver have a go at a promoter of a service - disgusting language and I have to question their safeguarding where kids and older people are concerned if this is the usual attitude of their drivers

I rang for a taxi yesterday at 9.30am enquiring if I could have a taxi to Burnopfield at 10.30am - I was told they werent taking bookings and to ring nearer the time ? I asked how much nearer 5he time did they mean as it was less than an hour already and he told me he couldnt say ! I rang Street Cars instead and they came no problem - I know which company I will be using in future and it wont be Dean Taxis - terrible customer service

Terrible experience over a year starting with being 20 minutes late for an airport pick up booked weeks in advance. The app also doesn't work constantly having bookings cancelled and then called by rude staff suggesting that it's my fault and that I've been called to say this when I haven't. The way they are headed can't see a future no respect for customers. Call staff have no manners which is a shame since drivers are generally lovely. Need overhaul of booking system as it clearly doesn't work and people managing it don't understand simple procedures like a pre booked important event shouldn't rely on a previous pick up finishing on time.

Reliable, cordial and friendly as TJ taxis and continue to be so as Newcastle Taxis.

Always impressed with their service, they arrive in a few minutes!

Great value! Low fare prices, prompt arrival!

Rude rude rude. Pre ordered cab was 45 mins late and when we made 2nd call to enquire where they were, we were told they had been and gone (we had been waiting outside for it) they then just hung up

When me and my friends were out on a night last weekend we used this taxi firm and we were pleased with the taxi driver he was very polite. I would totally recommend Walker Taxi's!

Office staff within this company do not know how to talk to customers, I ordered a taxi for 8:50 for my girlfriend, it came at 8:35 when I rang to ask him to hold the car, he said no.

Quoted 18 when booked charged 29 when I got there robbing b*******

Quoted 18 when booked charged 29 when I got there robbing b*******

these lot is con , the driver overcharged me from RVI to NE1 student flat he charged me £7 when it should be around £3-4 i wouldnt recommend 5* to anyone, if there was 0* for rating i would give that

To the other reviewer, you're saying you jumped in a car without booking one and e overcharged you? Mate, you got in a hackney carriage, you can't blame the company for that. There are loads of hack drivers that also work as private hire but if you don't book with the company, they will charge hack rates. I love 5 star, brilliant firm.

Overcharged by over £5.00 for a journey from Mal Maison to Wickham at 2-15pm today. Driver was waiting outside hotel. Did not switch his metre on and charged me £14 instead of £9.0. I have assumed he is part of this company because he gave me their card for the return leg. It was only when I used another company for the return that I realised what the price should be. He had a tattoo on his forearm with the name and date of birth of a child (2011 I think).

Clean cars and drivers and cheapest taxis in the region

Clean cars, friendly drivers, always on time, fares as you would expect. Never had a problem with Dean Taxis before

I have used this company on a number of occasions drivers have a good knowledge around Newcastle. Cheap rates aswell

I always use this company providing cars are available they are very reliable reasonably priced. Would definitely recommend them

Fast arrival all the time, plus cheap fare prices.

Hi there I was using a taxi today I left my phone in the back it's an LG black phone we didn't realise until we got in the house could you please get back to me about this and took pictures of baby and family members in only once we have he can keep the phone we wanted pictures

almost had a crash with one of these, driving straight through a solid red light on Durham road, no sign of it even trying to slow down!

Hi, I would like to make a complaint about one your drivers who I have on cttv speeding in my residential cul-de-sac and proceeded to drive across my prive drive and onto my grass to get into the visitors bay, leaving tyre tracks all over my grass and the delivery wasnt even for me... The van driver was driving so fast my cttv could not pick up the Reg. But clearly see your company logo. There are lots of children in my street and thankfully they were at school. Oh and when he drove out of the visitors bay he drove over someone elses garden and there is tyre tracks there too. Highly unprofessional and i wonder if all your drivers promote your company is the manor.

Useless... Booked for 7 am, arrived 7.50 am. Late for work, I could have walked there faster!!

Would recommend to others! Fare prices are always low here.