Taxis in SE18

i writing this on behalf of my 80yr old disabled mum she had an awful experience with u last wed night 29th march she went to orpington tescos was dropped of with one of ur drivers and had a return booked for 45 mins later she waited taxi didnt turn up after 45 mins plus she waited 45 mins rang and asked where it was they cancelled it because they said she wasnt there she was there u just didnt bloody look she.s severly disabled cant walk far everybody seen how distressed she was and helped her even an ambulance driver offered to help her but thankfully a lovely man and his wife took my mum so thanks for ur crap service if thats how u treat ur customers u can stick ur so called service where the sun dont shine so she wont b using ur service learn to look after ur customers because without them ur have no job disgrace should b ashamed of urselves to treat an 80 yr old disabled lady like that

I have used cannon cars to the airports and local runs over this year they are always on time and have never let me down I would just like to say they are Amazing

Not sure if I have the right company but the gentleman was not rude, patient courteous and the gentleman was quite courteous at the end of the ride he asked me to do him a favor. I enjoyed the service and The View. And I I would like to say thank you.

I WOULD URGE NOT TO USE! Late is an understatement! Waited well over an hour 75mins in FACT when told driver would be within 30mins ! Absolute joke of a service!:

We used Cannon Cars for the first time yesterday after being let down by 3 Uber drivers and I will definitely be using Cannon Cars again for any future trips I need! Our driver arrived to us as fast as possible and she was so so friendly which made us feel so comfortable the whole journey. Would definitely recommend!

It was easy to book and driver picked me up on time. BUT when pre booking on the phone I was told I could pay cash only so I went out to withdraw on the fee for my trip to the airport which was a fixed fee stated on the website. Once at the airport I am asked to pay £14 more. I told the driver I only have the exact amount stated on the tariff page on the website so he calls the office to discuss. The person on speaker tells me the website is old, that I should have checked at the bottom of the page when it was built, that I should have asked the exact amount on the phone, that someone has bought the business etc etc. I said if they know the tariffs are wrong they should be informing their customers, and update it. eventually the driver takes out a card machine (!!!) so I ended up paying the higher fee as I felt uncomfortable in the situation. To me it felt a bit dodgy and I am wondering how many people book it thinking they will pay X but end up paying Y.

Awful service and misleading prices. They change the rates as they please with the excuse the website is not updated. Make yourself a favour and use other services.

Rude receptionist, unprofessional and is not even taking time to process the information you give them. This is the second time they hang up on us. Do yourself a service and use another cab company

The lady controller/ driver is very rude and abrupt, she has no customer service skills whatsoever. I have had a number of issues with her and the way she has spoken to me..I have kept quiet as do not want to return her rudness to her. The last issue with her was that I booked a cab, she told me 15 minutes....25 minutes later I phoned again, she again told me 15 minutes...I told her she had told me that when I 1st phoned and she says " well I can't give you an estimate if I don't know what the traffic is like can i" I replied that is exactly what you did do when I 1st phoned!! She then said "we'll then I just won't say anything at all then! Her shouting and high pitch voice and the way she says things is rude, disrespectful manners do not cost a thing but her customers are Paying her for a service. Have now stopped using them because of her and the number of times she has been rude to me, which is a shame as the other drivers are lovely, especially Mark.

Shocking business. Ordered a car and asked for 2 things. 1 please take us to the airport. 2 please send an air conditioned car. 1st vehicle arrived, and the poor driver was so hot he was wiping himself with a sweat rag. Phoned the company as it was a long journey and was promised an air con car; with the operator sort of yelling back at us, how was she supposed to know there was no air conditioning in the car sent. She did send another car, first said it would arrive in 15 mins, showed up in 35 mins. New driver refused to let us in the car unless we paid him extra for the air conditioning (after the agreed price of £67 he wanted £75). Wouldn't let us in the vehicle until we agreed. Very strange company indeed. Called the company who said we would get a refund on the excess cost we were shaken down for, now says its not their problem and drivers can charge what they like. Would say this is a backyard operation and avoid at all costs. Lucky if a driver should show up at all?!

Last night 28/7/2018 at around 3.30am my husband and I asked for a taxi to take us home, the controller was extremely rude and the chairs in the waiting room were very dirty, we asked politely if we could have a cloth th clean the chairs he shouted, “ it is not my job!! We had to stand outside to wait for the taxi whom he had promised that would arrive about 15 minutes to that time then to ask him since he was on the computer he shouted “round the corner”!!! as soon as the taxi arrived, the driver looks at me in a very dirty look and asked me to tell my husband not to bring his food he was eating into his car, I explained to him that he was about to put it away. The driver and the controller need proper customer service training.

Impressed with the lady driven chauffeur's, good services.

Reached quickly at Gatwick airport, very polite staff.