Taxis in ST4

Disgusting service. Pre booked taxi to pick us up after NYE party at 00.45. Waited for 15 mins then when i phoned, at first i was told it had been cancelled, then changed his story and said that because we weren't there the driver took someone else! We were outside and waiting 5 mins before the scheduled time! Was then told that no more available and he hung up on me! Disgusting. Left us all stranded with no way to get home. Will never use again and would strongly suggest that nobody else uses either! Abysmal attitude on the phone.

Prompt arrival, on time always! Recommended!

Normally fast to turn up, very good taxi service!

Arrival is prompt always,never let you down!

Used them twice, both occassions they have been on time! Recommended!

Cheap cost for the fares! Prompt arrival!

A friendly, efficient service at a fair price.

Low fare prices, the service is good here always too.

Fast arrival, quick service, cheap affordable fare prices.

In my time of using them they have never let me down! Its been fantastic service always!

Prompt arrival! Low fare prices! Recommended!

Taxi fare prices here are low, they usually turn up on time! Their service has been brilliant always!

Absolutely disgraceful service this morning. Booked a taxi at 7:17am over an hour later later and 2 taxis turn up. 1 of them to pickup a customer who was there after we were and a second to drop someone off. Male staff on the phone are extremely rude, they just hang up the phone without listening to their customers. Absolutely disgusting behaviour. VERY UNPROFESSIONAL COMPANY. Do not use "Lucky Seven Taxi's" they are honestly not worth the hassle. Worst taxi service in Stoke-on-Trent period. https://m.facebook.com/Lucky-Seven-Taxis-421243145141218/

Massive massive thankyou! Just about made it to my appointment, taxi driver was really nice and friendly despite cancelling one of his jobs to put me first! Can't fault what so ever, thankyou again x

Cancelled a pre-booked taxi at the last minute, letting me down. When I rang up I was fobbed off and then the operator hung up

Beware - this firm left 5 teenage girls stranded in the early hours of the morning! Booked a 6 seater on the app a week before it was required for 5 teenage girls returning from Hanley at 1.45am. Confirmed on the app. Called on the evening of the booked ride to double check and give the correct contact number to call or text arrival. All confirmed. Received a notification on the app at 00.50 that the ride had been cancelled. Called to understand why and spoke to a guy who was completely unconcerned saying "I've got no mini buses love what do you want me to do?". When I explained what wanted him to do was not to leave 5 teenage girls stranded in Hanley in the early hours of the morning when I had booked a week ago and had also confirmed that evening he got irate and put the phone down on me. Disgusting, shocking and completely without any morals, care or compassion.

very good service, well happy. always on time and all there cars are clean really recommend them. 01782 811811. harry james from biddulph.

We used this company for a journey which normally costs £10 to £12. The taxi driver, who drove like a maniac, charged us £20. I contacted the company to complain. They promised to investigate and phone me back. That was more than a week ago, and I have heard nothing.

Ordered a taxi at 7.30 for 8.30 never turned up i was late for collage rang them and the little girl on the phone totally useless never ever again will i give this so called taxi firm my money

The fare prices are excellent, normally arrive on time!

Cheap taxi fare prices, quick to turn up always also!

Quick arrival,low fare prices, excellent service!

Very fast to turn up,plus low fare prices!

In Every Way, Excellent Service! An excellent service, always arrive just before time, all vehicles of high spec and spotless. Courteous and pleasant driver always

Good service, driver was very friendly and polite. Very reliables too!

Driver was smartly dressed with a name board awaiting my arrival at Manchester airport. He helped me with my luggage and opened the door for me. Best customer service from a taxi company. Highly recommended and will always be using Roseville Taxi for airport transfers

Use them all the time - Very professional organisation, very pleasant, helpful, reliable driver, Highly recommended !!!

Fine. No problem for us at all, taxi was at our door 3 minutes after ordering it.

Low prices, prompt arrival, one to rely on!

Quick to turn up! Never have let me down in the year using them so far!

Quick to turn up, very good service!

Came to get a taxi with my friends, thought the service was well on time! The driver arrived in 5 minutes after calling, he also got us where we wanted on time, quick service!

Very reliable and professional friendly always on time I'm very happy with Drivvu highly recommend

Do not trust this company. Tried to charge double for a trip we took with another company the same day. When asking for a receipt driver gave us money back. The base then rung to say they had rung the police. Happy to pay fare just wanted a receipt.

Waited 40 minutes for a taxi and was told 10-15 mins was a joke when standing with kids

45 minutes waited which they only said would be 10minutes and missed my train. Joke!!!

We had a taxi for 5 mile round trip and was changed £30 return absolutely out ragesus we were regular customers on a daily basis but never again. They claimed they told us that is was £30 on the phone but they never did. Bad customer service

Always on time and wonderful to talk to show plenty of respect

I have used kidsgrove taxis for years never had a problem good service keep it up

Ive used Kidsgrove taxis for years to Manchester Airport allays on time good prices

We booked a minibus in advance for 22:00 Sat 13th, phoned at 21:47 to check that they were on their way and then, when chased at 22:14, were told that we were not there at 22:00 and the minibus was now in Hanley (good driving). We were then told that it was 10 minutes away at least six times. On two of these calls I asked if they would guarantee someone would come because there was still time to get a bus (we had a lot of luggage so a minibus was better) and was reassured that we would. Not a great walk back to Kidsgrove, will not use this company again. First they lied to say that we were not there at 22:00 and then continually promised to send someone out. One star because web site does not allow zero and none of our friends or family will use this company again.