Taxis in DE99

Nasty taxi driver. Incident occurred in morning. He was very disrespectful. It was a Toyota taxi and it was big just like his ego! Wont be booking from this company again.

Absolutely awful taxi driver. Rude and hostile. Disappointed with Pj cars since I have been a loyal customer. Will never book a taxi with them again.

Put discount coupons through my door, so thought i would give them a chance. £1 discount for a £5 pound journey. Be aware, they do not put the running fare for view. I had to ask them to do it. Horrified to see what they charge, roughly double from Windmill pub to Gleadsmoss Lane Oakwood. Or ir would have been if i didn't stop them and drop me off. Scam company. Do not use them.

I called pj taxi half an hour before I need it to book it for 6.45 , it was 6.5 and taxi was not at the place so I called again I the guy try to pretend that he don't hear me and he was ignoring my questions about my taxi he just said he is sending taxi to me right now. I have called them again and he just hang up the call while a was talking. Never had problem with them before but today's morning I was late at work and the guy on phone was rude and unprofessional

They have no respect for senior citizens, are unprofessional and not customer friendly. THIS BUSINESS SHOULD EITHER BE OFF THE ROADS OR ALL EMPLOYEES UNDERTAKE A COURSE IN MANNERS AND CUSTOMER SERVICE!!!!

Staying in a hotel in Derby for 2 nights as we were going on a day outing on the train. Booked taxi on the ap and got a message that driver had arrived. No sign of him. Phone call to driver- he was at a location about quarter mile away. Turned up a bit later and got us to the station. On returning late evening, ordered taxi via ap, arrived very quickly. After some time he stopped and asked us where we were going, odd because the display in front of him had name and postcode. Said sorry he had mistakenly taken us to wrong place but wouldnt charge us to go back to the hotel and pressed the meter. However the price continued to clock up adding another 50% to the reading. On arriving at the correct destination, my phone advised me that the full amount had been taken from my credit card! For two drivers to not be able to come to the hotel when it clearly showed on the car display and then charge us for going wrong is not on. Have cancelled my account and deleted the ap from my phone.

Driver blatantly ignored a red traffic light at temporary roadworks and tried to make a car coming through to stop and reverse. Not impressed by the standard of driving, won't be using them any time soon

Terrible service, do not use! The last few times I have used albatross they have just got worse and worse! Driver tried (multiple times) to go the wrong way on well sign-posted roads and would have gone the incorrect way on a dual carriageway if it wasnt for me shouting at him not to turn and go the wrong way up the road! Very worrying that he is driving people around with seemingly no awareness of road signs or frankly common sense! Then I got a taxi to take me to the train station in the early hours, booked it well over 8 hours in advance and it turned up late - meaning I missed my train and had to pay out for a new ticket. When I called to complain they wouldnt do anything about it and went on to argue that I should have requested the taxi to pick me up an hour before my train (even though the car journey from my house to the station takes less than 10 minutes!) absolutely ridiculous when you consider they had many hours notice of my booking and had plenty of time to prepare!

Very pleased with service in Derby. Quick, friendly, prompt and use clean cars. Don't rip you off and keep you informed via text messages. Highly recommended.

just a poor all round. From booking to late arrival and unhelpful drivers. Do not use them.

DO NOT USE THIS TAXI COMPANY. DRIVER CHOSE LONG WAY HOME. NORMALLY PAY £10 ISH, BILL £13, I DID NOT GIVE TIP.

Needed a taxi from alvaston to a&e at derby Royal as was going to be faster than an ambulance. And the driver was playing heavy mettle loadly in the car wich was bad but we noticed the driver went through 2 red lights. Just because we needed to get a&e as fast as we could o still expect him to follow the laws of the road as he is just a taxi and doesn't have the blue lights.

Cheap ride and on time... I found much ruder taxi drivers with other companies. Still using after 5 years and never had a complain. Just tell them always the right time and they will pop up.

This tw*t of taxi drivers has just tried to rip me off, 5th of April 11:10pm taxi from keldhome drive to westend drive shardlow, climbed into the taxi he imediatly says £10 I know this ride is half of that and told him to put on the meter. Does this firm think I'm stupid and don't know derby. Used to be a fairly good customer of theirs now I will never use these bunch of robbing tossers. I advise anyone not to use them now.

Waited 40 minute in the rain for this terrible rude taxi service

Very expensive £4.80 for a 2.2 mile trip?

Automated system unable to understand address gave up after 4 tries.There should be a person answering calls.

After using this service weekly I have finally given up after several bad experiences. I booked the taxi the night before for early travel (usually 6am) to get a 6:30am train. Although I book and pay in advance via the app, get charged and get a booking confirmation the taxi does not arrive at time. Today the taxi did not arrive at all. When I called the call centre team did not care at all. They had no comprehension that certain trips for trains and airports would be time sensitive In short, never use this service for advanced bookings if you need to be somewhere on time. The drivers themselves are nice enough but the company is poorly run and has terrible service. in a competitive business world these things just shouldnt exist and I suspect they wont last as a result

Very poor service. This used to be a good company but no more. Requested a taxi at midday. It didnt arrive. . Rang 20 minutes later to find out where it was, robotic voice said they had not been able to locate a driver. Waited another 20 minutes. Rang again, was put in a queue for 8 minutes then was cut off. Finally rang Albatros and they came straight away. This is the 3rd bad experience with Western. Wont use them again.

The standard of service provided by Western has declined significantly this year.Taxis are frequently late, even if prebooked, and often go to the wrong address. On 13th of September I booked a taxi for an appointment at the Royal Derby for an appointment that I had waited 7 months for to come through.The taxi did not arrive and I phoned Albatross in the end-they arrived in less than 10 minutes.DO NOT USE WESTERN.If I could give them zero stars I would

Wish I'd read these reviews before hand. Absolute joke of a company. Pre booked and paid for a taxi journey to the train station. Driver was 30 mins late for a 06.25 pick up. Had to make own way and when I enquired about a refund it was refused, to be told I should have allowed longer . Its a 5 minute journey so ample time was left. It was then blamed on traffic. Traffic on a bank hol Monday morning.. don't think so. Stuart Lyon needs a lesson in customer service!!!!

Absolutly smashing! Cheap rates, bang on time. What more can you ask for...been using them regularly for the last few months, they have never let me down! Cheeea to you DERBY CARZ!

Fast, reliable and friendly! What more can you ask for from a taxi firm. Will definatly use regularly

Brilliant service

Fare prices are low! Service is good!

Prompt arrival,low fare prices, reliable 100 percent!

Cheap taxi fare prices, the good thing about them is they are quick to pick you up!

Service has been fantastic when getting a taxi of them.You can text and book to! The service is usually fast, driver at your door in under 5 minutes!

Had to book a last minute taxi to Heathrow after a problem with the trains. Im a bit of a nervous traveller, however the driver put me at ease, the car was luxurious & spotlessly clean & onetime. The driver was very professional, courteous and I couldnt have wished for a better journey (at a decent price as well). Would highly recommend & book again.

Our driver arrived early for our airport transfer and was very pleasant, he helped us with our cases and dropped us right at the airport departures. The car was spotless and very comfortable. The online booking system was easy to use and convenient. Would recommend and use again. Thanks John Port Travel

My post above

Big Thanks to the team. Forgot my passport when I arrived at Southampton, they instantly despatched another vehicle car from Repton with my passport. Must admit I wasn't sure it would happen in time but it did.

Very efficient and reasonably priced

Given a quote got charged different price stay well away

Low fare and reliable

extreamly unreliable. Nor very punctual.. Rude staff on the phone/switchboard. Arrived with another fare in the car and expected me to get in with this strange male with 2 small children!! like if i wanted public transport i would have caught the bus! upon my complaint i was dealt with very rudely on the phone. do not recommend at all. terrible customer service skills.

Prompt arrival! Low fare prices!

Used Belper cars a umber of times over the past few years when visiting a relative at Holbrook Hall. Only let us down once, and that was because the train was late! Relative has now passed away, but Belper Cars helped a great deal -they even recognised me on the phone and just said 'same as usual?'.

Don't bother using this taxi service. They overbook, sub-contract you to another taxi service, don't tell you and you stand waiting for Belper cars while another taxi (A6/Scotts) pulls up and then drives off without bothering to wind the window down and tell you they have come to pick you up. Both companies then blame each other for leaving you stranded. Belper cars couldn't even manage an apology. Would sooner walk than use this company!

Brilliant taxi service. Always there when I need them.friendly people would recomened.thankyou everyone.

Superb service. Always honest with booking times, if they can't do it they say so! No fuss service. A.

As a regular I can say they never let you down! Always arriving as quickly as possible!

Maybe not the newest cab i've ever been in but it did the job....

Great customer service polite drivers and phone staff

On time, good price. Will use again :)