Taxis in Durham, County Durham

I am a disabled passenger who called to booked a taxi for 12:30am on 20/02/2022, to be called back at the time we were due to be picked up and told they would be 10mins late. Standing in the rain and cold awaiting their arrival, I called them to see where they were. Driver tried to tell me they had waited outside. This did not happen - we were outside for 25mins. Taxi drivers should not leave anyone; never-mind someone who is vulnerable, after agreeing to the Booked Fare and times.

Just brilliant . Stranded in storm Arwen after traffic accident , nearly 200 miles from home. Service and help to solve our transport problem was above and beyond on a really difficult night to be on the road. We really appreciated your help last night. Thank you .

Unreliable and poor customer service. This company no longer cares about its customers.

Brilliant taxi drivers especially Steve hes one of the best in my eyes hes funny a real gentleman & while still been provisional hes hellish just like one of us very trustworthy good crack & honest ,if you left something in the taxi he wouldve out his way to make sure he give you it back I must say so will all the other drivers ibfs f Ill e. even go as far to say its the BEST TAXI firm in Bishop Auckland, , I. have met lots of the drivers &there all gr8 the lasses in the office are very pleasant and helpful &try ther best to get you a taxi if you have to wait they will chat & keep you updated on your taxis location &how long you have to wait its never ages because they have so many drivers Steve your the boy m8 &a absolutely credit to the company

Safest taxi service I have ever used. Get a text to confirm the booking and another to inform you that the taxi has arrived I love this idea especially if you are alone and need a taxi.

Avoid Macs Taxis. I booked a taxi to take me to the station on 25 June which didnt turn up. As a result I missed my train and had to pay £134 for a new ticket. They admitted it was their mistake but inspite of my chasing the manager is now avoiding my calls and texts and Im £134 out of pocket. Badly organised and dont appear to care about the consequences of their incompetence. Use them at your risk.

Excellent service, clean and comfy cars would highly recommend and use again

They arrived on time, but one of my friends had a last minute emergency that delayed them a bit, then they left and hanged all of my calls!! Very stressing they almost missed their train, M

Just been threatened by the driver of car 904 Because I threw my hand up at him being on the wrong side of the road in Tesco car part Disgusting attitude

Left me in Durham at 11:30pm after Id booked it without calling. Disgraceful.

Just seen one of their taxi drivers have a near miss on a roundabout in Sherburn then he chased down the other driver and appeared to threaten him. Not the kind of driver I would want picking me up

always late never arrive on time

Driver turned the meter off partway through the journey then tried to overcharge me. Am thoroughly annoyed.

NEVER TRUST A COMPANY WITH A FAKE ADDRESS. NO TAXI COMPANY IS BASED IN DURHAM STUDENT DSU BUILDING.

Excellent service

A fantastic service. Punctual, clean car and clean driver which is nice. Wouldn't hesitate to call again. Well done.