Taxis in Peterlee, County Durham

Absolutely shocking experience. One off there drivers was on the phone nearly caused a huge crash and apon calling the company making a complaint and then aware I was dealt with by the rudest woman on the phone we ended up having to record the conversation to use at a later date if needed. The woman didnt help one but insisted there was nothing to do and then at the end said the car wasnt registered to drive for them and she had no idea who it was so this company is either lying to me which is more likely or they have an imposter driving a 65 plate white Skoda Octavia with all the correct signage and phone numbers on and havent done anything about it yet. What one do you believe? Have now had to make a police report on 2 incidents. The phone driving which nearly caused a crash and the taxi imposter. What a great Tuesday morning

Poor Service, extremely bad customer service. Unreliable Taxi service. The people who answer the calls are rude, pick up so late, you report and she gives you chicky answers. Terribly inexperienced. The manager of this company should look at the customer support service otherwise he will lose customers.

Customer service is fuc*ing shocking, attitude is appalling and unwillingness to help is beyond a joke. Do NOT use this taxi company! 0 stars from me! Left me stranded!!

TERRIBLE. the drivers cant be faulted but the people who answer the phones every single one of them are rude and unkind. Not one ounce of customer service in the whole place. Just spoken to someone seems fairly new and he is the worst of them all !!! Monotone, doesnt even want to be there and the way he speaks to customers is absolutely appalling and just rude. Company is terrible

Appalling!!! Appalling !!! They are a joke !!y Their standard of service is totally questonable! Could you rely on a firm that does not guarantee to actually provide a service..unbelievable!! Can you imagine a firm that is so unreliable that you are worried that they don't actually pick you up at the stated time ,or wait you are seconds late...disgusted!!! H

Just been threatened by the driver of car 904 Because I threw my hand up at him being on the wrong side of the road in Tesco car part Disgusting attitude

Left me in Durham at 11:30pm after Id booked it without calling. Disgraceful.

Just seen one of their taxi drivers have a near miss on a roundabout in Sherburn then he chased down the other driver and appeared to threaten him. Not the kind of driver I would want picking me up

always late never arrive on time

Driver turned the meter off partway through the journey then tried to overcharge me. Am thoroughly annoyed.