Taxis in G43

Prebooked via the app to be picked up at 00:30, called them at 00:45 to be told 15min. Called at 1:08 to be told cab cancelled as I hadn't answered my phone, when I challenged this as had phone in hand she couldn't deal with it and kept repeating the lie. Eventually said another car could be up to an hour which is unacceptable when prebooked and 2 females sitting outside SWG3 on a wall. Ended up flagging an independent and paying double to get home. Got a call from a driver at 1:47 stating he'd arrived but we were in the other cab by that point. Was happier giving the independent the money than this shower of incompetent cowboys. I feel sorry for the drivers who worked for reputable and reliable Hampden Cabs and will now be losing fares due to the inability to run a booking system or deal with customers.

Absolutely hopeless!!!! Tell lies about where yr taxi is. App no good as it's behind time.

Worst driver ever nearly caused a crash twice tried to blame other driver was verbally abusive to other driver who did no wrong swearing was rediculous dont ever use them drivers need training on customer service and road skills

Dont use unless you want to get stranded. Prebooked two weeks before an event and was left without any transport.Had to pay a black cab a fortune to get home.They are chancers.

Abusive driver with a horrible attitude. I had told him I would have the payment made once I arrived at the destination, as I did not have cash on me. However, he kicked me out in the middle of the motorway as I didnt have any money on me until I had to beg him while I was historically crying as my phone was battery has died and I had no other way of getting home at around 11.30pm last night. He finally agreed to take me and said if I did not pay the full amount he would call the police (which was unnecessary). Once I reached the destination and made the payment I gave him the money, that he overcharged me and then he throw the 70p change in my face like I was rubbish to making me feel horrible. I normally have good experiences with this companies drivers but this ishonestly the worst I've felt from a taxi driver while trying to get home in the middle of the night with no way of contacting anyone to find another option to reach him. I cannot see myself using your survives again, nor

Smart Drivers & Prompt Service, Fab app

Brilliant got taxi to work at parkhead on the old firm. And the driver was brilliant best ever drivers are fantastic thank you keep it up ps everyone in this drivers car is Betty belter xx

Poor customer service have left two reviews in Jan 18. Stating the poor level from female phone staff. Which have been deleted. Funny how the truth hurts. Taxi driver are good. Lost my weekly custom. Will not be back

The worst service ever would not rely on them at all, try to phone back and it just rings out?

Excellent service and reasonably priced

Taxi always arrived quickly and they call you to let you know they are on their way.

your driver was very rude and abusive to a female old age pensioner and to myself should not be dealing with the public with his very bad attitude

Contract Taxi - Same time pick up to and from work everyday. Taxi is rarely on time and when you call the operator they are rude, condescending and unable to help at all. They tell you it's on the way, it's round the corner, it will only be another 5 minutes and boom you've waited 45 minutes. I could walk faster than the time it takes the taxi to get there on time. They keep saying there are no available drivers. I don't know how that is possible considering that it's a contract and it's the exact same pick up time to and from work. They know the time in advance and still are unable to turn up on time. When you ask them how they can resolve this so it doesn't happen again, they are rude, don't have an answer and simply can't solve the issue. Useless taxi company I strongly advise not to use.

Awful company.

rude staff on the phones thinking they can talk to customers however they please its really bad. Avoid this company.

Have been getting taxis from this company for a long time, purely as a matter of necessity. Enough is enough. Far too many xenophobic and racist white drivers working for this cab Co. Also not allowed to say to the driver, I'm not arguing with you, you're just not getting a tip. Apparently that's aggression. At a push, as long as you have an A-Z with you they'd do. Otherwise avoid at all costs. BTW, I'm white too. Just can't abide bigots, racists or taxi drivers who don't know the roads but can't just say sorry when they're at fault. Instead at the thought of no top, the taxi driver leaves me in the cold wet darkness outside a pub. Never again. Southside have to be the worst taxi company in Glasgow.

taxi arrived and was delighted with the service. I have the app but couldn't find where to leave a review. My driver was courteous and helpful and arrived at my dentist in Broomhill in good time. Thank you

I honestly don't know where to start. They are an absolute disgrace. How can you have a taxi company and not provied taxis? Prebooking a car doesn't mean it will show up? Are you serious? Woman waiting for cars at all hours of the night and being told just because you made a booking days ago, doesn't mean it will be fulfilled. They should be ashamed and shut down or at very least, all staff retrained in customer relations and customer retention. Avoid if you want to avoid a headache.

Used app for taxi home from hospital but driver went to wrong place then gave me all sorts of abuse and didn't even take me home they're terrible

Do not use the driver didnt wait even a minute and as soon as i walked out the door he drove off - called cust service and the driver lied saying he waited 6 mins and she told if ur not happy find another company and hung up on me ..... do not use

Avoid this taxi firm at all costs! I booked a taxi in advance using their app. The booking was confirmed, but did not show! I phoned the company up only to find out that there were no taxis available!! I missed the hospital appointment that I was waiting months for. App will be deleted from my phone. Im back up using Uber! Not professional! Avoid!

What has happened to this companys service? Used to be gold service now bronze - take bookings but can never guarantee!!!

Z cars dropped my sister at westburn cemetery at midnight drove away and left her,he was the last person to see her alive ,she was found the next morning,what type of man drives away and leave a 70 year old vulnerable woman in slippers and pyjamas on the worst night in cambuslang for snow why didnt he call his office or go back to my sisters house and tell them,they could have got to cemetery in 5 minutes,it is so hard to accept she could still be here with us if he had only told someone,our hearts are broken

Always unhelpful on the phone - drivers are nice but seems like there are few on the road. Why phone back in 30mins? Can't we just be put in a queue or book a time - gone to hampden cabs more often now.

Absolutely terrible The girls who answer the phone are really cheeky don't listen and so get the wrong pick up address

Would just like to say Z cars, are the best taxi service ever, so helpfull 15year old daughter was left at the Barrowlands tonight after a concert when she got split from her friends, called Z cars and within 1520mins she was home safe after the fast service off there lovely phone staff and drivers, i wouldn't use any other taxi service, if you want a reliable service then call Z car's. Very Happy Customer Mrs Wilson Springhall.

Beware unsafe dirty cars, controller was cheeky when we were in office on Paisley Road west kept bad mouthing drivers to another person in office, when finally got Taxi something didnt feel right about driver so asked to see drivers I.d. Couldnt show license since found out apparently one of the owners goes by name of Nad often does trips himself if short in drivers however is unlicensed beware..

Great company always on time.

Been trying two hours to get taxi.Twice job booked auto and once control all three bookings vanished from system after long waits.Phoned them several times rinning 10 mins solid answer then deliberately hung up.Now trying fourth time not much hope wont be cancelled again.NOT FIT FOR PURPOSE.

Ive used this firm for years and have always found both the controllers and the drivers friendly and courteous. Used other firms and they dont quite match up , especially in their knowledge of the Glasgow area.These guys know Glasgow like the back of their hand which is refreshing , given that a lot of drivers know just use a sat nav. Would deffo recommend

Totally not recomendable. Rang up to met with the manager himself and being hung up three times! If this is the management what can I expect from the bussines? I am more than dissapointed and as woman is outrageous to have to stand such maners . I just wish to know how to make my message clear enough because this is Scotland and a too developed country for this

Can't thank staff and drivers enough after sleeping in for my airport run , driver personally knocked my door and waited not a problem and got me to airport on time would Defo recommend x

Dreadful company. There is a reason this cab company have 1.5 stars out of 5! Unreliable and rude...everything a cab company should be and nothing they are not. Have let me down too many times...never using again and would certainly not recommend to anyone!

The cab was a little bit cramped for 3 of us but all in all this was a good cab journey and a very reasonable fare for the distance travelled.