Taxis in IG5

AVOID AT ALL COST!!! Absolutely disgusted by this company lately what has gone so wrong. Masons used to be such a reliable company to get from A to B now your very lucky if you can even get car even if you've pre ordered months in advance you then get a call cancelling as there is no drivers. What cab company have little to no drivers on shift specially of a weekend such a let down. Thought it was maybe just a one off so gave them another try this weekend as masons have always been my go to spoke with a lady on the phone to try to book a cab to pick up from the west end to be told yet again there were no drivers. The lady on the phone didnt even try to help just seemed like she didnt want to be there either. At least before when the man answered the phone he would be apologetic and try and help in some way after using this company for 20+ year its now time use somewhere else. Mount Cars were amazing and got a car to me ASAP and got me home safely Saturday night.

Took a cab today from Woodford Green to Buckhurst Hill and back again to pick up my special needs sister because of the bad conditions. I was charged £18 and asked to pay cash! When I queried this I was told that this frequently happens with this driver, he had registered a lot less, and the managers don't care - how is this right?!

Drivers are late, the people on the call center very rude, and some of the drivers do not have navigation system!

Great company! Cabs are always on time or early, drivers and controllers are all very friendly and helpful. Would recommend this cab company without a doubt.

Abusive and aggressive behaviour from driver. Booked the cab and we asked if he would not mind waiting for a few seconds four our son. He said ok then soon after became aggressive and abusive then threw told us in an aggressive tone to get out his cab.

DANGEROUS DRIVER DO NOT USE!!! ALMOST CRASHED ON RETURN FROM GATWICK! We used Velox through a comparison website to take us to/ from Gatwick airport. On the way out we were picked up around 4am, the driver drove very fast and erratically, often making sudden swerves and was beeped by another driver for drifting over into their lane on a duel carriageway. After leaving the car we all the passengers (4 women) agreed we had all felt uncomfortable by his driving. On the return we were picked up at Gatwick around midnight by the same driver. Although his driving seemed a little better this time as we were passing through Croydon the driver DROVE OFF THE ROAD ONTO THE PAVEMENT AND ONLY CORRECTED WHEN ONE OF THE PASSENGERS SHOUTED TO ALERT HIM! I'm not sure if he fell asleep of wasn't concentrating but if one of us hadn't been awake to alert him I'm sure we would have crashed. We made him pull over immediately and asked him if he was fit to drive, perhaps he was tired? He answered that it wo

very good, on time driver . helpfull.

I travel london last week, this was very good , taxi driver was very friendly. Very beautiful city. Driver was very helping and show us around.

They was good even in snowing days.

Hi to all, Just received a call from taxi company. I used them some days before. They was asking if everything was ok . Well I m not very good with giving reviews. As the requested to give me my review so ... well to be honest, everything was perfect, driver was even 5 mints before pick up. Was helpful with bags. Thanks to driver.

Great journey clean car and friendly driver

Very good service I have used them for the past 12 years and never had to complain.

Great prompt service, well presented driver and I will be using them again. Probably the best in the Barking area.

Rip off company , give a quote first and then charge you extra 10£ +very rude staff