Taxis in NE32

Quoted 18 when booked charged 29 when I got there robbing b*******

Quoted 18 when booked charged 29 when I got there robbing b*******

Moved to South shields two weeks ago and used Westoe every day now and they have never let me down

Good little company thank you

Best company in shields use on a daily basis

Dean Taxis in my experience do not appear to be particularly up to par when call outs are to places caring for the vulnerable and aged. They do not seem to grasp that customers at such places need a bit more time than usual to get to the taxi for all sorts of reasons. Perhaps a bit of training (if they do such a thing) in dealing with the vulnerable and aged could be of benefit to their business?

Pre booked a taxi tonight at 19:45 for pick up at 20:15 on the app. No taxi by 20:25 so I call them. The lady said I shouldn't have been allowed to book on the app as they were overbooked and running late. But I had booked and had a taxi confirmed. I gave her my confirmation number and she found the booking eventually. She said I can still get you one it will be 10-15 mins are you OK. I told her I had no choice so please send it. 20 mins later we called back as it hadn't arrived. At this point they said they couldn't find the booking at all and didn't have any taxis for another half an hour. Which would be 1.5 hours after we'd made the booking. We ended up starting to walk home and in the end my dad came to pick us up from his sick bed. The booking is still showing as confirmed on the app at 21:50. Appreciate it's xmas and they are busy but they shouldn't accept bookings they can't honour, it's completely unacceptable.

Was outside Asda Metrocentre when I overheard an abusive Dean taxi driver have a go at a promoter of a service - disgusting language and I have to question their safeguarding where kids and older people are concerned if this is the usual attitude of their drivers

I rang for a taxi yesterday at 9.30am enquiring if I could have a taxi to Burnopfield at 10.30am - I was told they werent taking bookings and to ring nearer the time ? I asked how much nearer 5he time did they mean as it was less than an hour already and he told me he couldnt say ! I rang Street Cars instead and they came no problem - I know which company I will be using in future and it wont be Dean Taxis - terrible customer service

Terrible experience over a year starting with being 20 minutes late for an airport pick up booked weeks in advance. The app also doesn't work constantly having bookings cancelled and then called by rude staff suggesting that it's my fault and that I've been called to say this when I haven't. The way they are headed can't see a future no respect for customers. Call staff have no manners which is a shame since drivers are generally lovely. Need overhaul of booking system as it clearly doesn't work and people managing it don't understand simple procedures like a pre booked important event shouldn't rely on a previous pick up finishing on time.

Your taxi service is a disgrace. I booked my taxi at 7.30 am for 8.40. 8.40 i rang to see where it was to be told it was in traffic. The driver then told me when he turned up 10 mins late that the job had not been booked till 8.44. Total joke cant even do your job properly

Taxi driver picked me and three friends up for our staff night out when the driver realised it was our staff party he offered to transfer us into the 'party bus' such a friendly, kind taxi driver thank you !!

Excellent service very friendly drivers not like other company's I've used in past would recommend

Disgusting! Driver was talking on the phone whilst driving and his car was a mess

Bent over backwards to fit me in on Christmas day even though they were so busy. My mam left a bottle of Baileys on the floor and they gladly took it back to her. Outstanding customer service. Highly recommend this company.