Taxis in NE36

Disgusting! Driver was talking on the phone whilst driving and his car was a mess

Moved to South shields two weeks ago and used Westoe every day now and they have never let me down

Good little company thank you

Best company in shields use on a daily basis

Bent over backwards to fit me in on Christmas day even though they were so busy. My mam left a bottle of Baileys on the floor and they gladly took it back to her. Outstanding customer service. Highly recommend this company.

Taxi driver picked me and three friends up for our staff night out when the driver realised it was our staff party he offered to transfer us into the 'party bus' such a friendly, kind taxi driver thank you !!

Excellent service very friendly drivers not like other company's I've used in past would recommend

Arrived bang on time

Quoted 18 when booked charged 29 when I got there robbing b*******

Quoted 18 when booked charged 29 when I got there robbing b*******

absolute rubbish of a company we were left stranded at Newcastle airport at 1 am after booking this bunch of idiots and confirming with them to pick us up. 8 times i rang them and no answer. we were told on our departure the call would be directed to the night driver and it never happened .It cost us £46 to get a airport taxi and their reason when i went in the next day was they had been confused about AM and PM and thought 12.55am as they had wrote on the booking was the afternoon,what a bunch of lowlifes this company is i am complaining to the licencing authority please do not use

Absolute disgrace sitting with my kids 8 years old exhausted after a family night in. Didnt turn up then accused me of not being outside waiting what a crock of s......Fuming will never use again women on phone needs a personality transplant. dont use !!!!!!!!!! No stars not even one!

Got told 1 hour, taxi turned up after 2 hrs 20 mins, following many calls to check up also! When taxi driver actually came, he couldn't care less!!

Terrible service! Was told our taxi would arrive in 10 minutes max. Waited half an hour them phoned up to be told that it was running late. 45 minutes later our taxi turned up, no apology and almost £13 for the pleasure, for a journey that should usually cost around £10. Not happy as we were waiting in the cold all this time. They should let you know and try to dispatch another taxi in these situations or at least take money off your fare!

Taxi to train station.

Hi there I was using a taxi today I left my phone in the back it's an LG black phone we didn't realise until we got in the house could you please get back to me about this and took pictures of baby and family members in only once we have he can keep the phone we wanted pictures

almost had a crash with one of these, driving straight through a solid red light on Durham road, no sign of it even trying to slow down!

Hi, I would like to make a complaint about one your drivers who I have on cttv speeding in my residential cul-de-sac and proceeded to drive across my prive drive and onto my grass to get into the visitors bay, leaving tyre tracks all over my grass and the delivery wasnt even for me... The van driver was driving so fast my cttv could not pick up the Reg. But clearly see your company logo. There are lots of children in my street and thankfully they were at school. Oh and when he drove out of the visitors bay he drove over someone elses garden and there is tyre tracks there too. Highly unprofessional and i wonder if all your drivers promote your company is the manor.

Useless... Booked for 7 am, arrived 7.50 am. Late for work, I could have walked there faster!!

Would recommend to others! Fare prices are always low here.

Rude rude rude. Pre ordered cab was 45 mins late and when we made 2nd call to enquire where they were, we were told they had been and gone (we had been waiting outside for it) they then just hung up

When me and my friends were out on a night last weekend we used this taxi firm and we were pleased with the taxi driver he was very polite. I would totally recommend Walker Taxi's!

Office staff within this company do not know how to talk to customers, I ordered a taxi for 8:50 for my girlfriend, it came at 8:35 when I rang to ask him to hold the car, he said no.

Dean Taxis in my experience do not appear to be particularly up to par when call outs are to places caring for the vulnerable and aged. They do not seem to grasp that customers at such places need a bit more time than usual to get to the taxi for all sorts of reasons. Perhaps a bit of training (if they do such a thing) in dealing with the vulnerable and aged could be of benefit to their business?

Pre booked a taxi tonight at 19:45 for pick up at 20:15 on the app. No taxi by 20:25 so I call them. The lady said I shouldn't have been allowed to book on the app as they were overbooked and running late. But I had booked and had a taxi confirmed. I gave her my confirmation number and she found the booking eventually. She said I can still get you one it will be 10-15 mins are you OK. I told her I had no choice so please send it. 20 mins later we called back as it hadn't arrived. At this point they said they couldn't find the booking at all and didn't have any taxis for another half an hour. Which would be 1.5 hours after we'd made the booking. We ended up starting to walk home and in the end my dad came to pick us up from his sick bed. The booking is still showing as confirmed on the app at 21:50. Appreciate it's xmas and they are busy but they shouldn't accept bookings they can't honour, it's completely unacceptable.

Was outside Asda Metrocentre when I overheard an abusive Dean taxi driver have a go at a promoter of a service - disgusting language and I have to question their safeguarding where kids and older people are concerned if this is the usual attitude of their drivers

I rang for a taxi yesterday at 9.30am enquiring if I could have a taxi to Burnopfield at 10.30am - I was told they werent taking bookings and to ring nearer the time ? I asked how much nearer 5he time did they mean as it was less than an hour already and he told me he couldnt say ! I rang Street Cars instead and they came no problem - I know which company I will be using in future and it wont be Dean Taxis - terrible customer service

Terrible experience over a year starting with being 20 minutes late for an airport pick up booked weeks in advance. The app also doesn't work constantly having bookings cancelled and then called by rude staff suggesting that it's my fault and that I've been called to say this when I haven't. The way they are headed can't see a future no respect for customers. Call staff have no manners which is a shame since drivers are generally lovely. Need overhaul of booking system as it clearly doesn't work and people managing it don't understand simple procedures like a pre booked important event shouldn't rely on a previous pick up finishing on time.