Taxis in NE36

Taxi driver picked me and three friends up for our staff night out when the driver realised it was our staff party he offered to transfer us into the 'party bus' such a friendly, kind taxi driver thank you !!

Excellent service very friendly drivers not like other company's I've used in past would recommend

Booked a taxi several hours in advance. Taxi did not arrive. After 10 minutes I called to find out what was happening. When the operator took my call someone in the background said "been and gone", this was repeted by the operator. We were waiting on the doorstep. This company is incompetent and dishonest. This has happend to my parents, Dart who they took over were reliable. After this experience I will not be using this company again. If I could give less than one star I would. Because of their incompetence we were late for our meeting.

Booked a taxi with Lakeside which did not show up an hour later. Called to ask where the taxi was and it went straight to EE voicemail? After a while I got through and nobody spoke to me, I could hear one of the staff talking away in the background. I had to book another taxi from a separate company who arrived straight away. Rubbish!

This is my local taxi. Usually on time and provide an excellent service.

Disgusting! Driver was talking on the phone whilst driving and his car was a mess

Moved to South shields two weeks ago and used Westoe every day now and they have never let me down

Good little company thank you

Best company in shields use on a daily basis

Charged different prices. I was charged more for tariff one journey than on Tariff two for the same journey. Think licensing need to look into this. Robbers

Can't recommend enough booked to go to the airport for 6 people taxi going out arrived on time good driver, good condition of taxi coming back we were delayed but kept them informed of time coming back again good chatty driver, good condition taxi. I paid up front so got £5 discount. Good service.

Very poor. I used the service almost every other week for a journey to durham station, however, the one time i needed to go the opposite way i was told i needed to pay a deposit over the phone. When i asked for a copy of the policy, initially i was told they would need to ask manager to send it, only for the manager to say the policy isn't in writing. V. Poor service and given GDPR have great concerns at any company asking people to provide full debit or credit card details over the phone, but especially when they are aware the person is in a public place...privacy by design completely lost on these people. Used station taxis instead, never once asked for deposit and arrived on time.

Won't be using again. I don't know what has happened to Blueline, they used to be quite reputable, but now they're only out to rip you off. The amount of times lately that the blueline taxi I have been in has deliberately driven the long way around, or has even passed my destination to then do a longer loop back around is ridiculous. This probably works on those who don't really know their way around, but for me it's obvious that they try to prolong the journey as much as they can for more pay.

Quoted £44.50 Blyth to Newcastle airport 6/4/23. charged £57 on arrival. Rang firm to be told i had to pay despite them agreeing I had originally been quoted £44.50. Told to try and reclaim the difference afterwards. Don't you just know their website link for customer complaints is broken!

Quoted 18 when booked charged 29 when I got there robbing b*******

Quoted 18 when booked charged 29 when I got there robbing b*******

Bent over backwards to fit me in on Christmas day even though they were so busy. My mam left a bottle of Baileys on the floor and they gladly took it back to her. Outstanding customer service. Highly recommend this company.

Your taxi service is a disgrace. I booked my taxi at 7.30 am for 8.40. 8.40 i rang to see where it was to be told it was in traffic. The driver then told me when he turned up 10 mins late that the job had not been booked till 8.44. Total joke cant even do your job properly