Taxis in Reading, Berkshire

Called a day in advance asking for a 3:15pm sharp service for a school run, even sharing with the operator that if I was not going to be able to make it "my wife would've killed me". Service confirmed and call 30 min before the expected time (2:45pm on the day) to confirm all was booked and ready. 3:15 Nothing!... called and they advise the vehicle was on its way, 3:25 nothing! 3:27 vehicle showed up telling me he was just told about the service. Had to collect my kids at the school reception because of course, I was 10 mins late...

They don't deserve even a one star. I booked a taxi on Friday, wanted it to come on Saturday. I waited 15mins for a taxi, I was in hurry, so I called to Alpha Cars asking where is taxi, the operator said it will be with me soon. Taxi never showed up. I called again and said it's not here so I want to cancel it. They said sorry and sent me a message that the driver couldn't find me which is not true! The taxi never come to pick me up. So disappointed, because of them I was late to my appointment. I will never use them again and won't recommend to anyone.

The company is good depending on what driver you get there is a mini bus driver who resembles Shrek with a Liverpool accent beware he is a greedy bully.

Worst taxi company in Basingstoke order anying thing nere 12pm they say thay can't do it till 1 am rude staff on the phone as well and will lie though there teeth there is only 1 taxi company in Basingstoke delta cars cheaper and want to help you un like greedy alfa cars

Used this company for a couple of airport journeys recently. Minibus arrived on time, clean bus, driver Mark very pleasant and drove very professionaly with no dramas. Overall excellent service

Rude and disrespectful

I have been using Gilbert's over 25 years now.

Really bad, booked with disabled needs explained this was assured of help, but the drive refused any assistance - so mean spirited - what a horrible company

Always provide me amazing and reliable service. Much better than the other local firms. Highly recommended

Paid for group booking gave them a tip in advance big mistake driver miserable & wanted more money give Gilbert a wide berth.

A local family taxi company well established with a great fleet of drivers and nice cars. Polite, punctual and good value too.

Having used Triple a cars for the first time i was honestly amazed with their superb service and i was picked up in a Skoda Superb too how ironic is that! Great drivers, clean car and the operator was very helpful as im quite new to Reading.

Is this company a joke? Taxi drivers obviously swiping money! 'I dont really like to take card payments' Then tried charging £10 for a £7/8 trip!! AVOID THIS COMPANY!!! VERY POOR SERVICE!!! ROBBING BASTARDS! Reading the reviews Im not the only one who thinks so!

Fast service, excellent customer service. Good job!

Awful customer service. Rude office staff, rude taxi driver. Incredibly rude employee swearing and using rude, derogatory language when I complained about the poor service.

They quoted me ?40 for caversham to terminal 4 but end up charging ?45; when checked with the base I receive a response stating that he has incorrectly quoted. This is poor on their part.

Shocking customer service from themselves firstly after waiting an extra ten minutes, after you had being told said taxi would arrive in 15 minutes, to get spoken to like an abhorrent destitute manor of which was insulted characteriscally by the person on the phone. Not even an apology after explain the whole situation again to remind him why I was calling with a bit of an issue to question. And I'm seriously considering putting a complaint in to the council about this clear and awful customer service. Which is now way to run a business espiwcially one in which transports people constantly round a vibrant town such as reading, shouldn't have byssinosis being able to operate within staff using such, childish, immature, disrespectful vocabulary: not a society that one should have to live in.

Good, great service

Have used this company on several times. Have always been prompt and reliable.

Poor. Ordered for 1455 to get a train at 1520 and didn't arrive until 1515. Not reliable.

Myself, and my daughters company in Reading will never use again. Very unprofessional when a taxi doesn't arrive when booked.