Taxis in Crowthorne, Berkshire

Rude and disrespectful

We booked a taxi for 4 adults to take us to a restaurant & a return trip. The driver who picked us up was on time, friendly & efficient ( he deserves a very good rating). For the return journey, the company could not come up with a driver and after 50 minutes of waiting & numerous phone calls to them, we fortunately found another means to return home. Alpha cars seem to have a monopoly on all taxi firms in Basingstoke ... sadly they did no fulfill their obligation, so we would not recommend them.

Called a day in advance asking for a 3:15pm sharp service for a school run, even sharing with the operator that if I was not going to be able to make it "my wife would've killed me". Service confirmed and call 30 min before the expected time (2:45pm on the day) to confirm all was booked and ready. 3:15 Nothing!... called and they advise the vehicle was on its way, 3:25 nothing! 3:27 vehicle showed up telling me he was just told about the service. Had to collect my kids at the school reception because of course, I was 10 mins late...

They don't deserve even a one star. I booked a taxi on Friday, wanted it to come on Saturday. I waited 15mins for a taxi, I was in hurry, so I called to Alpha Cars asking where is taxi, the operator said it will be with me soon. Taxi never showed up. I called again and said it's not here so I want to cancel it. They said sorry and sent me a message that the driver couldn't find me which is not true! The taxi never come to pick me up. So disappointed, because of them I was late to my appointment. I will never use them again and won't recommend to anyone.

The company is good depending on what driver you get there is a mini bus driver who resembles Shrek with a Liverpool accent beware he is a greedy bully.

Worst taxi company in Basingstoke order anying thing nere 12pm they say thay can't do it till 1 am rude staff on the phone as well and will lie though there teeth there is only 1 taxi company in Basingstoke delta cars cheaper and want to help you un like greedy alfa cars

First class service, booked at last minute, very professional,prompt and an all round first class service provided, would highly recommend to all.

The driver was considerate, drove in a safe manner and made polite conversation. We have booked another journey already and would highly recommend Your Local Car

Just wanted to say thank you for an excellent taxi service last evening. Driver arrived ahead of time and notified us of his arrival. Very nice driver and efficiency much appreciated. Thank you. Will be recommending.

Not happy. Overcharged for trip

Having booked a taxi well in advance to go to and from a Christmas do the taxi arrived late . we had checked with the control who said they were a taxi firm and would get there when they could and suggested that we cancelled the return trip and get someone else to pick us up . I declined the offer but they were 20 minutes late picking us up . I would .like to recomend a local company but will be looking for a. More reliable company in The future

Unreliable taxi service. Having booked well in advance, we were left waiting at Heathrow after travelling for 20+ hours. It took a call to the company, then another wait, before a car turned up. The driver was very apologetic (it was not his fault) but there was not a word of apology from the company.

Not very good I can only assume that the previous comments were from drunk people or the employees

Very poor service, if only I had known earlier !

1 star because is not possible give them 0. I booked a taxi requesting a big car because I had to move things from a flat to another. When the taxi driver arrived I started to bring the first suitcase. The taxi driver started saying he wanted to see the other things I had to carry. He insisted on getting into my apartment. I refused. He yelled at me. Saying that he wanted to be just kind and I was rude. I felt threatened. I called the company to report the incident but I had no luck. The person on the phone was rude and started yelling at me. Unprofessional, rude and aggressive.

I have tried this company before and I was overcharged. I did publish a review discribing the events. The response I received was rude and so unprofessional. After few months Ive called to book another taxi not knowing that Ive called the same company . The receptionist said that I am the person that did leave a bad review. If I want a taxi it will be £30 for a journey of 2 miles. When I said this to the receptionist a very rude man, he even threaten me that if I will leave a bad review again I will have to rethink as he knows my address and will burn it down. This was a direct threat to my family. Police has been informed. Avoid avoid ..

Twice over this weekend my daughter has called for a taxi from her boyfriends house to get her home. On the first occasion she waited an hour and was constantly fobbed off by the person on the phone. The taxi driver that eventually turned up said her next taxinwith them would be free - what a joke. She tried to use her 'free' taxi this evening and waited yet another hour, with many calls before giving up. I would not recommend you at all and will be advising anyone who asks of your terrible service!

Taxi was arranged for 7th May at 0730. Wokingham to Trooper Potts Way Reading Station. Booking was rechecked two days before. Taxi did not turn up. 247 gave no explanation or apology when I phoned. A taxi from another company was asked to collect me. I was over 20 minutes late for a coach trip holiday departure. Luckily I was not left behind. I will never use this company again and will advise others not to do so either. Terrible service.

The woman who answers the phone is such a rude person. Everytime when I called she was extremely rude, never saying hello and goodbye. Instead of greeting she just ask you where you are going? and instead of farewell she will just hangs up. Not once I waited for a taxi for long time, and never arrived because she considered I dont deserve it and she didnt bother to send one. If you answer her questions where you going? with your address without saying please may i have a taxi? she will just become even more ruder and will give you a lesson on manners instead of actually doing her job. Just avoid this company!!

Excellent service. On time as usual and cars are always spotless..

Great guys, prompt and friendly

Excellent service, I hve used fleet taxis for over 10 years, never let me down