Taxis in SO31

What an absolute shower this firm is ! If I could leave less than 1 star I would ! I booked a taxi to take my 88 year old great aunt home on Christmas Day. I booked with a lovely lady over the phone and she even phoned on Christmas Eve to confirm everything. Taxi was due between 7.45 & 8 pm Christmas evening. At 8.15 pm when there was no taxi, I called. The most obnoxious man answered the phone and said "he'd get here when he gets here and that's just the way it is darling .." I asked for a rough estimate and again he said "no idea, when I get there and if you don't like it you can cancel and make alternative arrangements " I did cancel and thank goodness a member of the family who hadnt been drinking took her home, but that is not really the point. Never again shall I use this firm and I shall make sure that everyone I know and social media knows how unprofessional, disrespectful and shoddy they are !

driver tried to take advantage of me being drunk. took me such a long route home that the fair was double. lost my phone in cad & cheeky driver tried selling it bk 2 me. police are involved now. honestly company cant be trusted at all

My experience was horrible,was waiting for a long time and needed to be somewhere desperately. I phoned up to cancel my taxi in a rush and get the next train instead,the person at the other end of the phone told me to never bother booking again as the taxi was on it's way to me (they told me it was on it's way an hour ago from 10 mins away). These people need more respect and learn how to manage their time more effectively,horrified they talk to customers like that even when I've used them before.

Excellent cab company bang on time use them again and would recommend

Very reliable with very friendly local drivers. Brilliant service every time. Thank you!

I always prefer local cab companies when going there from Heathrow, as the drivers know the local area and it is cheaper than booking a car from Heathrow at last minutes. For Southamton cruise transfer, we booked this company's cars twice and found theme very professional and reliable.

great service, truly recommended. I found these guys the best among local taxi firms on southamptonhampshire.

Fantastic! Elderly couple let down by another company booked to take them to Heathrow. I rang Baven and a taxi arrived within 25 minutes to take them and ensure that they got there to catch their flight to Australia ensuring theyre could get to see family for first time in three years. A huge thank you to everyone.

We had the most fabulous driver.

I was very pleased with the service.

Nice driver. Brilliant service.

Excellent service

Highly recommended service .we have used them for both business events and leisure.friendly reliable and professional drivers who know where they are going!

Brilliant service on numerous trips including airport runs.thankyou ro the guys and girls for your friendly and prompt service.

Brilliant reliable and affordable.both friendly and professional. Relaxing journey to heathrow .highly recommended.

Traditional and local drivers with good knowledge! Used this service a few times including upto Heathrow! Reliability and unbeatable prices.highly recomended!

dangerous drivers . pulled out without looking nearly caused crash.

Just wanted to say thanks for going to extra mile for me the other day! Thanks, Tom

I would just like to say how unhappy we were with the service; I called Saturday at 12:06 to book for 10 people I was told and received a message that this was booked in that we would have a 6 seater and a 4 seater. 6pm come still no taxi no message 10 past 6 I called up and was told they were on their way. First car turned up about 6:15 which was a 4 seater and then another 4 seaters with 6 to be collected so I call back and was told another 4 seaters was on it way, so not only was it 20 minutes late we turned up late with not money off and having to pay 3 lots of fairs and all I was told was nothing you can do I dont think this was very good customer service and will not be using you again especially when this was pre-booked.

I ordered a taxi for 6 am in the morning to take me to The Coach Station to get a coach to Gatwick. It had not arrived at 6.05 am, so I rang the office, to be told there wasn't a taxi available just yet but I was next on the list. It was currently in Merry Oak. I made other arrangements and got to the coach station at about 6.20. When I rang to cancel the taxi I was told it was on its way. As my coach left at 6.35, I would probably have missed it, and possibly my long haul flight.

Appalling. Booked a round trip from Southampton outward pick up all fine but failed to make the return pick up from the same place. And so rude with it

Appalling. Booked a round trip from Southampton outward pick up all fine but failed to make the return pick up from the same place. And so rude with it

Didn't turn up at all, i phoned to complain and was blatantly lied to horrendous company.

Downloaded the app this company have a really good app - better than Uber!

I ordered a taxi yesterday with this company for the first time and was so impressed with the service. The driver was lovely