Taxis in SR5

Booked a taxi with Lakeside which did not show up an hour later. Called to ask where the taxi was and it went straight to EE voicemail? After a while I got through and nobody spoke to me, I could hear one of the staff talking away in the background. I had to book another taxi from a separate company who arrived straight away. Rubbish!

This is my local taxi. Usually on time and provide an excellent service.

Can someone tell stupid minibuses drivier not to use horn in the morning outside flats every single morning very laud an insisted with horn 4/6 times wake up every one..people are sleeping at that time is about 50 flats here and this stupid driver make noise every mornings just right on my window...need use phone to tell customer is outside hope this story ends soon how he doesn't understand is early morning can't use loud horn????? If you see this please stop from all residents in thornhill park !!!!!

Booked a taxi and they did not turn up. Called them and they were rude.

Excellent service, booked 8 seater taxi for a family gathering in Sunderland. Great prices to and from location, on time and friendly driver.

Fares are extortionate and when booking a 7 seater no one made us aware it was a fixed fee of £60 from wessington way to Newcastle at 1pm in afternoon. It wouldve been cheaper to get 2 normal sized taxis and obviously we wouldnt have used if wed known. I was gutted my elderly parents arrived at a family birthday party £60 cash less in their wallet. DO NOT USE!!

Terrible service. Pre booked mini bus, driver arrived 25 minutes late. Did not turn up for return journey. Waited an hour before ordering Uber taxi. Would not recommend.

Booked a taxi several hours in advance. Taxi did not arrive. After 10 minutes I called to find out what was happening. When the operator took my call someone in the background said "been and gone", this was repeted by the operator. We were waiting on the doorstep. This company is incompetent and dishonest. This has happend to my parents, Dart who they took over were reliable. After this experience I will not be using this company again. If I could give less than one star I would. Because of their incompetence we were late for our meeting.

Charged different prices. I was charged more for tariff one journey than on Tariff two for the same journey. Think licensing need to look into this. Robbers

Can't recommend enough booked to go to the airport for 6 people taxi going out arrived on time good driver, good condition of taxi coming back we were delayed but kept them informed of time coming back again good chatty driver, good condition taxi. I paid up front so got £5 discount. Good service.

Very poor. I used the service almost every other week for a journey to durham station, however, the one time i needed to go the opposite way i was told i needed to pay a deposit over the phone. When i asked for a copy of the policy, initially i was told they would need to ask manager to send it, only for the manager to say the policy isn't in writing. V. Poor service and given GDPR have great concerns at any company asking people to provide full debit or credit card details over the phone, but especially when they are aware the person is in a public place...privacy by design completely lost on these people. Used station taxis instead, never once asked for deposit and arrived on time.

Hendon Taxis been here for years only small firm working hard for the local community always a smile not like some lovely staff office and drivers x

Never had any problems with them theyre always friendly and come faster than other taxi firms

I like how they like going thought red light and the green Man is on show on west wear at next the echo 24

SHITE TAXI RANK PICK AND CHOOSE WHEN THEY WANT TO DO JOBS AND SAY NOT EVEN 10 MINUTES AWAY IS TOO FAR THEY ARE ALSO RUDE AND HAVE SHITE CUSTOMER SERVICE!!! WONT HE RINGING AGAIN THERE LOSS!!!!!

Probably the worst taxi firm in Sunderland

Disgusting! Driver was talking on the phone whilst driving and his car was a mess

Taxi driver picked me and three friends up for our staff night out when the driver realised it was our staff party he offered to transfer us into the 'party bus' such a friendly, kind taxi driver thank you !!

Excellent service very friendly drivers not like other company's I've used in past would recommend

Bent over backwards to fit me in on Christmas day even though they were so busy. My mam left a bottle of Baileys on the floor and they gladly took it back to her. Outstanding customer service. Highly recommend this company.