Taxis in Thorpe Hesley, Rotherham, South Yorkshire

Absolutely do not use if you have to be anywhere in a rush. Even if you pre book on the app youre still guaranteed to be late as no driver will pick up the job until the time its pre booked for. Customer service staff are rude a lot of the time and have a reputation for being rude or uncooperative, I dread to think how they talk to the drivers. I would suggest only using outside of peak times. Never had an issue with any of the drivers.

I forgot my purse in a taxi last night around 8 pm, I only discovered this morning around 8 am. Called the customer service and was asked to call in the afternoon because their drivers arent available. My partner decides to call them from America because my bank card and student rail cards are all in the purse. She hung up on him 3 times and all the time blaming him that I should have kept my property safe. And till now, I have not gotten any information on my missing property. I think their service is crappy. I have just deleted the app and I will rather stick with Uber, Atleast they care about me and whats mine.

Hopped in an Excel taxi at Sheffield train station for a short ride home after a very long trip. On the way my husband asked driver if he took credit cards, guy replied "Cash". Husband requested driver stop at cash machine and made clear we had no cash on us. We suggested stops on the way and the driver ignored us, pretended not to hear. At our destination husband again offered to pay by card, thinking the 'cash' was a preference only. Driver rejected card, so we had to travel several blocks around to a nearby cash point in order to pay him, and got out to walk the extra bit home with our luggage. The whole thing was a ploy to extend the trip and milk a few more pounds out of us.The side of the taxi shows an array of cards it will accept, and the 'tap to pay' icon. This company should not be allowed to use the train station taxi rank.

Called today, in total agony, to get a taxi to the A & E. Didn't have any cash so asked to pay by card. The receptionist was exceptionally rude and aggressive. She took no time to help me even though I said and she could hear, how much pain I was in. I've used Excell for years, I won't be doing it again!!!!!!!

Cant normally fault, but some drivers go long way round, for example Tues 26th Feb, booked a journey that's normally £3.50 driver went longest way round and it cost me £5 I wasn't happy. I told excel on their feedback but no refund or apology was given.

Appalling company rude staff and drivers that are clueless. Avoid this company wouldn't even rate them 1.

Always double or triple the time estimates, never apologise for delays. Some of the drivers are rude.

My boyfriend needed to get somewhere urgently so he called these guys and they didnt turn up for half an hour so he rang again turns out they never even sent one but one should be coming soon, waited about 20mins and never turned up so he rang them up to cancel because he was getting a different taxi and the bloke on the phone said “I thought we had already cancelled” my boyfriend was waiting nearly an hour for nothing yet they said twice that theyre coming to pick him up. The other taxi he called not from this place came within 5mins. Do NOT recommend this place

Brill company got delayed rang company and driver told to wait which he did made my train fanfastic

Absolutely awful, booked a taxi and it never arrived, when I called back they hung up! Dont use this useless taxi rank.

Phoned up on Wednesday for a taxi at 2:40 pm 5 times wouldnt pick up been loyal for 5 years always had a problem with them late Ill never trust again

Wouldnt even give them one star if Im honest. Just got a lift back home from a pub about a 6/7 minute drive away and on the monitor or his phone, whatever it was, the total for the journey was £9.20 but the driver ended up asking for £18. Im not being funny but how does a six minute drive add up to £18, bearing in mind I got a taxi on the way there which came to £7.10. Unbelievable, will definitely not be using them again.

I've just had a lovely evening and then got into a taxi from goldstar. He said where to and I told him the road and omg he went I don't know it what's the postcode and I didn't know it and next min he's f.... ng this and how the f.. k do I find a street you can't spell I said hang on I can spell it but I don't know the postcode. He ends up with Google maps and he still had a go at me. Shaking his head looking at me in his rear view mirror and muttering under his breath. Where on earth do you get your drivers from ? I'm not being spoken to or even made to feel like that. I'm going back to martini taxis.

Ok I'm just going to come out and say it... Why is it that these taxis absolutely stink. They're filthy and always smell & you know what they smell of ! If I was to post it on here I guess the post would be taken down. Clean your cars and maybe change your diets.

Absolutely spot on from booking to arriving home. Gold Star helped us out previously when we were let down by another Rotherham taxi firm, and their service this time was exceptional. Friendly, helpful lady when booking, a text when the taxi was about twenty minutes away on the night and another as it arrived outside. A clean vehicle, friendly driver and very reasonable charge. Well done and thank you.

they are so nice. They give good manners and give me free lolly for my daughter. i tell everybody to go there. there is 2 very good worker i think they should be employee of the month and year. there names where click and eddy

Booked a taxi the night before for 7:40am to be at work for 8 oclock and the taxi didnt turn up till 8:05, phone them at 7:45 said they were 5 minutes away, they wasnt!

Estimated cost to Manchester airport £58. Actual cost £70!

After the last bus missed out AGAIN, I had to phone for a taxi but explained in only had £5 so could they take me as far as it goes & the driver ask where I lived & said he would take me home even though it would have cost more, he was such a nice man, I don't think you would get that with other companies so thank you martini for such good service.

Worst service ever, definetely do not recommend it. Ordered a taxi for 5:40am and it didnt come till 5:55am which lead to me being late for work. Ridiculous.

They sead he add a taxi then when I told him were i was going then they said they have not got one.and told him I need to get bk as my son was in a fit an he says not my fault

Absolute rip off. Didnt go by meter reading. Went by negotiating a price hahah. His number taxi is 1481. Dont trust him.

Best taxi service, on time and polite driver

Discussed. They leave loan females stranded despite pre booing days in advance. Only gave 1 star review because I couldn't leave a review otherwise or it would be no stars.

Never on time!!! Very expensive

Very rude company

Do not use this company. We booked with them 2.5 weeks in advance for a wedding event in a remote location. They cancelled our booking a few days before the event but they did not contact us to let us know so we only discovered this while already at the wedding with no chance to make alternate arrangements so my family were left stranded miles from our hotel. Shameful behaviour and no real apology. Do yourself a favour and use anyone else.

Putting a man on the moon was not a problem getting a taxi from ventura was Avoid and walk is a far better option

Taxi turned up , driver was very vocal about others to our party. Ve ry big headed. Was very inpatient We are paying his wages

Do Not Use always late very rarely on time ,you phone to find out where the car is only to be told one thing then call again to be told something totally different.So avoid at all cost do not use

Always run late, taxi turned up 40 mins late so we missed our train!!!! Call handler even ruder!! Awful company

Rubbish

Do not use

Booked a early morning taxi, to take me to Barnsley hospital for an operation. Got the confirmation after booking. It didn't turn up. I called them, and it went thro to A1 taxis????. The guy said no record of my booking on their system, so made me think I'd called wrong number, even tho on the card I was given was AA.. I called the number again, and was answered as AA, the same guy arranged a taxi to take me, but I was late. Not dependable, if its an important transfer.

Terrible

Got absolutely messed about and service was really poor.

Very reliable taxi company