Taxis in TS25

Speeding despicable peasant pakkies, speeding even within the premises of the North East Hospital.

Didnt turn up, cant contact direct

Dont even bother booking, dont even turn up

Didnt turn up, disgusting service

Only given 1 star because you cant give 0, turned up at wrong address, left me stranded, disgraceful

Rang their business by accident and the bratty girl who answered the call was rude and hung up in my face before I even had the chance to apologise. I've only been in Middlesbrough a few times, but if that's what the customer service is like at A1 taxis then I'll more than gladly take an uber.

this is a firm well worth taking into account. have had several journeys and all been on time. far different from previous firm which regularly did not turn up

I would totally recommend this taxi firm. My Grandad who is 90 years old needed a taxi from Newcastle Airport to his home address in middlesbrough and does not have a mobile phone so contact with him was a no go but the taxi driver kept in touch with me constantly and he was picked up and arrived safely without complications. The taxi driver was exceptional. Well done Royal Taxis.

Left hanging for over 45 mins in Sunderland after booking and making full payment Of £48.00 to be piked up for 6.30. Shocking service of customer care when contacted via telephone.

Have just returned from taking dear friends to Teeside Airport for their early morning flight. They had pre booked their Royal taxis days ago and checked night before all confirmed. Waited 10 minutes after pick up time and rang to be told there was noone available and it would be another hour. They would then miss their check in time for flight. There was no apology. This is disgusting customer service and for these dear friends who badly need a holiday after recent health scares it was a stressful experience they didn't deserve. Shame on you.

Ordered a taxi sat evening on the 16th of July on line . So as not to miss taxi went directly outside of address I was at so as not to miss it ! Taxi incidentally indicated 15 mins , my phone rang indicating taxi had arrived and also having took my money with the online booking no taxi arrived ! Tried calling no answer have used this firm for years and the latter getting worse . I now will never use this outfit ever again as seem to be becoming a cowboy outfit pitch up when they feel like it . One unsatisfied X customer

I rang these twice on Saturday night, they said they were sending someone out to pick us but both taxi's never arrived so missed my night out. Would not rely on this company again whether it's the cheapest or not.

Kevin is always on time, pleasant and taxi is always immaculate. Best around.

Completely reliable firm, refuse to use any other when Im down in Stockton & Middlesbrough. Met some fantastic drivers with plenty of stories and feel safe and secure throughout my journeys. If only all taxi firms had the same values when it comes to customer service

Fantastic

A very good service on time and reliable. Thank you.

Very good service value for money Thanks Dial A Cab!

Very good service and value for money!

Phoned 3 times for a taxi on Saturday night. I appreciate they would probably be busy. But phone was answered with 'hello, skyline taxis then call ended. I found this ignorant and unacceptable for any business. I will never phone for this firm again.

Poor Service, extremely bad customer service. Unreliable Taxi service. The people who answer the calls are rude, pick up so late, you report and she gives you chicky answers. Terribly inexperienced. The manager of this company should look at the customer support service otherwise he will lose customers.

Customer service is fuc*ing shocking, attitude is appalling and unwillingness to help is beyond a joke. Do NOT use this taxi company! 0 stars from me! Left me stranded!!

TERRIBLE. the drivers cant be faulted but the people who answer the phones every single one of them are rude and unkind. Not one ounce of customer service in the whole place. Just spoken to someone seems fairly new and he is the worst of them all !!! Monotone, doesnt even want to be there and the way he speaks to customers is absolutely appalling and just rude. Company is terrible

Appalling!!! Appalling !!! They are a joke !!y Their standard of service is totally questonable! Could you rely on a firm that does not guarantee to actually provide a service..unbelievable!! Can you imagine a firm that is so unreliable that you are worried that they don't actually pick you up at the stated time ,or wait you are seconds late...disgusted!!! H

Left stranded after booking a taxi home 2 and a half hours earlier... called when they were 15 mins late and was told they'd left 20 mins ago to pick us up. Called another 15 mins later and they made out like we hadn't booked... if I could rate 0 I would... DO NOT RELY ON CHEVRON