Taxis in Waltham Forest, London

Hi my name is Alex I ordered taxi today the gentlemen told me its will be take around 15 min , after 20 minutes I give a call back , so answer was he doesnt have drivers and I can call other taxi company.

AVOID AT ALL COST!!! Absolutely disgusted by this company lately what has gone so wrong. Masons used to be such a reliable company to get from A to B now your very lucky if you can even get car even if you've pre ordered months in advance you then get a call cancelling as there is no drivers. What cab company have little to no drivers on shift specially of a weekend such a let down. Thought it was maybe just a one off so gave them another try this weekend as masons have always been my go to spoke with a lady on the phone to try to book a cab to pick up from the west end to be told yet again there were no drivers. The lady on the phone didnt even try to help just seemed like she didnt want to be there either. At least before when the man answered the phone he would be apologetic and try and help in some way after using this company for 20+ year its now time use somewhere else. Mount Cars were amazing and got a car to me ASAP and got me home safely Saturday night.

Took a cab today from Woodford Green to Buckhurst Hill and back again to pick up my special needs sister because of the bad conditions. I was charged £18 and asked to pay cash! When I queried this I was told that this frequently happens with this driver, he had registered a lot less, and the managers don't care - how is this right?!

Drivers are late, the people on the call center very rude, and some of the drivers do not have navigation system!

Great company! Cabs are always on time or early, drivers and controllers are all very friendly and helpful. Would recommend this cab company without a doubt.

Abusive and aggressive behaviour from driver. Booked the cab and we asked if he would not mind waiting for a few seconds four our son. He said ok then soon after became aggressive and abusive then threw told us in an aggressive tone to get out his cab.