Taxis in WN7

Can't comment on their timekeeping yet,but the lady who took my call was very polite and helpful.If they are on time and the minibus is spotless as promised they will prove a fantastic coice

Pre-booked a cab for my daughter's swimming lesson for 4:10....lesson at 4.30. At 4.20 no taxi...I called to find out where it was but there was no answer - I can only assume caller id!!!...neighbour saw distraught daughter and offered us a lift - she got in the pool 5 minutes late for her 30 min lesson. Received a text saying your car has arrived, at exactly 4.30....the time her class starts...if my kind neighbour had not given us a lift it would not have been worth going! I called Avacab to advise them of such....the call handler...who I have discovered is the boss' son sarcastically stated without any hint of an apology "thanks for letting us know you no longer wanted the cab" In calm mono tone I replied "I pre-booked it for 4.10, thank you for letting me know it was running late" To which the fantastic customer service continued....in that he hung up the phone on me! Use Zcars! No issues with any drivers just call handlers! Straw that broke the camels back! :-/

Friendly service, used for dropping off and pick up on time for both.

a pleasure to use such a professional service.

Fantastic service, affordable and prompt.

Affordable, reliable, local family firm.

A great family run local company,first class service,always on time.Affordable,clean vehicles.

Arrive in under 5 minutes usually! They are very quick to turn up!

Another good taxi service.Charge you less then most of the other taxis.Like their quick decent service.Always ring before they come and also horn which makes it easier to notice them.

Drivers are thieves

Stole my phone after I paid a £50 taxi then handed it in to operator and they made me pay the full fare again in order to get my phone back!!!!!! Disgusting taxi company should be closed down

Whole company are thieves, steal your property then make you pay the fare again in order to receive back what they stole

Dbl fare till 6 in morning. Route to destination exactly the same but price wasn't. Feel like my pants been pulled by this firm. Customer service non existence.

Use this service all the time. Only ever a 5-10 minute wait, very friendly drivers and cheap as well! Would recommend.

I have used this firm on and off for about ten years. Yesterday I ordered a cab, the operator said it would be 10-15 minutes, but didn't show up after half an hour. I called to be told it was just round the corner. After waiting another 10 mins I got a call from the driver to signal that he had arrived but no taxi pulled up outside. I waited a moment then went outside of the garden to look down the road and saw a taxi backing out of a side street and pull away. I called the operator to tell them the taxi had gone to the wrong address, they told me he hadn't! The driver maintained that he had been to the house when he hadn't. After waiting and hour and twenty in total, and with no other taxis available I had no choice but to walk home alone at 11.15pm taking fifty minutes. I have never dealt with such poor service, both from the lying driver to the operator who simply kept repeating that the driver had been to the house when I actually saw him drive off from further down the road.

Where do I start? The 1 star is for the lovely driver who drove the minibus to our destination. He was 10 minutes late but we could cope with this. We had booked the minibus two days prior to our function. We confirmed again that we were to be picked up at midnight. This did not happen. 1 of our party rang at 11.30 to see if we could get it any sooner as our function had finished. We were told that it couldn't but would get to us as soon as possible. Stood outside from 11.45. At 12.10 we rang the company to see were it was and they told us it was just clearing a job and would be with us in 10 minutes. 15 minutes later still no minibus! We rang again and the owner answered and told us we would have to wait. He give us a new address that the minibus was clearing and he would be 10 minutes. You've guessed it. 10 minutes later and no minibus. Re-rang and was told he would ring us. After 1 hour waiting we made alternative arrangements. Owner was rude, abusive and had no customer service.

After reading the reviews was a bit reluctant to book for airport drop off and pick up but I must say we got 1st class service from receptionist and drivers both going and coming from airport very helpful friendly and on time We don't use taxis very often but wouldn't hesitate to use again Thank you

booked a taxi through the app realised we had booked the wrong time phoned up spoke to operator who said no problem your booked in for 8pm. 8.10pm phoned up to be told no taxi booked 9pm but hold on we booked 8pm well you havent we couldnt wait so we had to walk in the rain. Wife had heels on & now has blisters on her feet and shattered as she has had a stroke due to the taxis company incompetence. Wife said no more taxis but I bet your not bothered.

Don't even deserve 1 star. Customer service is none existent, phoned for a taxi from a mobile. Received a text message to the mobile phone. Taxi never turned up, phoned the firm to ask where it was. The lady said they were sat outside for 10 minutes, i was waiting outside and no taxi turned up. Also mentioned i did not receive a call, the receptionist argued with me over the phone saying i called off a landline so they wouldn't call back. Explained the text received was on a mobile and the call was made off a landline. She continued to argue. Absolutely shocking, if she doesn't like her job then she should leave. Not take it out on the customers.

Waited an hour and a half after booking taxi. During that time I rang twice and was fed excuses. The receptionist tried saying the taxi had been and gone but they hadn't turned up at all

Absolute garbage. Waited over an hour, rang 4 times, was told they should not have taken the job. Crap attitude, crap service, crap excuses. Do not use.

Long story short my taxi was late after booking it an hour beforehand. Was in a rush to get to my destination before it closed. Was told the taxi would be 5 minutes, and when I rang 20 minutes later to ask where it was the woman on the phone cancelled it because she said I was raising my voice. Absolutely ridiculous, making a formal complaint. Avoid Pem taxis

Booked a taxi said it would be 15 minutes. This was at 00.10 after a rugby match coming back from Leeds. Said be there at 00.25. Got to 00.40 still no sign phoned them be a few minutes. Phoned again at 1am no answer from taxi office. So decided to walk to town centre. Then at 1.15am gets a text to say taxi has arrived. So messaged them back and told them got fed up of waiting 45 minutes and found alternative taxi company. ABSOLUTELY SHOCKING COMPANY AND TO LEAVE WOMEN IS AN ABSOLUTE DISGRACE

Crap service very sexist driver called les . Very late do not use this firm

Gave 1* because thats the lowest I could give. Called two hours before to pre book, was asked if Id allowed plenty of time as Im catching a train (I allowed 45 minutes) for my train from Wigan. Called when they were five minutes late and was told theyre late because Im all the way in billinge, despite pre booking two hours prior. Was told by the rude lady that the driver needs to make a living so hes not going to come early. Wont be using again, avoid.

Tried them twice. Booked for a taxi to take me to train station for my train to airport. Told them I had a train. I left plenty of time. They were still so late I missed my train and with the next one nearly an hour layer, it then made me last minute to get to the airport and through security. Next time they were late and I missed my train I had a pretty booked seat for. Both times no apology and made journeys very stressful. Will not use again.

Terrible, very rude and abusive. Will never use again.

£10 for a FIVE minute journey to Chorley. If I had been going to town centre I would of understood but I didn't even go nearly that far lol???? And it was 30 minutes late. Laughable, they still expect you to pay full price for a crap service yet any other business in the world you wouldn't. First and last time I use these.

Booked a taxi 2 hours in advance and it didnt turn up. Phoned up and they had forgot I'd booked, said he'd have a taxi with me in 5 minutes. Had to ring again and eventually it arrived 25 minutes late. Dont bother using these, use metro or triple zero instead.

Great taxi service! And a huge thank you to the courteous gentleman for transporting and looking after my elderly father on Christmas day and ensuring he got home safely.

My taxi was a little late yeah a tad but i felt so comfortable and relaxed with Roy my driver

Absolute rubbish!! Booked a taxi for the airport the night before. All seemed fine until the time we booked it for 03.30 am rang the company after waiting 10 mins. Told that there was no one on the way and no guarantee that there would be one either. Funny how that wasn't mentioned when we booked it. Was also told that that was a company policy.

Booked a taxi for 8.10 am the night before and was told at the time of booking that they would try to be as near to this time as possible and stated school runs as the reason why, even though it was school holidays at this time. So I thought even if they are 15 minutes late I will still be on time. The following morning at 8.30 still no taxi so I rang them and was told it would arrive as soon as they could but was not given a time. 8.50 still no taxi rang again and was told the same thing again. 9.10 still no taxi rang again and was told the same again. The taxi finally arrived at 9.20 so I was really late for work. This company never had any intention of arriving at 8.10 or anywhere near that time. I was told that I should have known because I was told that it may be late. No one books a taxi knowing it will be an hour and 10 minutes late! At no time did I get an apology. Absolute waste of time and you should use someone else. No customer care whatsoever.

Pre booked a taxi for 8am this morning on Saturday night no sign of taxi at 8.15 called company was told they was busy and one would be here soon. 8.21 I cancelled and had to call my boss to explain. DO NOT USE