Taxis in Wigan, Lancashire

I have used this firm on and off for about ten years. Yesterday I ordered a cab, the operator said it would be 10-15 minutes, but didn't show up after half an hour. I called to be told it was just round the corner. After waiting another 10 mins I got a call from the driver to signal that he had arrived but no taxi pulled up outside. I waited a moment then went outside of the garden to look down the road and saw a taxi backing out of a side street and pull away. I called the operator to tell them the taxi had gone to the wrong address, they told me he hadn't! The driver maintained that he had been to the house when he hadn't. After waiting and hour and twenty in total, and with no other taxis available I had no choice but to walk home alone at 11.15pm taking fifty minutes. I have never dealt with such poor service, both from the lying driver to the operator who simply kept repeating that the driver had been to the house when I actually saw him drive off from further down the road.

Where do I start? The 1 star is for the lovely driver who drove the minibus to our destination. He was 10 minutes late but we could cope with this. We had booked the minibus two days prior to our function. We confirmed again that we were to be picked up at midnight. This did not happen. 1 of our party rang at 11.30 to see if we could get it any sooner as our function had finished. We were told that it couldn't but would get to us as soon as possible. Stood outside from 11.45. At 12.10 we rang the company to see were it was and they told us it was just clearing a job and would be with us in 10 minutes. 15 minutes later still no minibus! We rang again and the owner answered and told us we would have to wait. He give us a new address that the minibus was clearing and he would be 10 minutes. You've guessed it. 10 minutes later and no minibus. Re-rang and was told he would ring us. After 1 hour waiting we made alternative arrangements. Owner was rude, abusive and had no customer service.

Agree with all the above really abrupt and rude staff (operators not taxi drivers)

Anyone wanting a reliable taxi firm, then DON'T use PEMBERTON TAXIS.We had a taxi booked at an arranged £50 fee to take us from Wigan to St Helens yesterday, an hour before we were due to be picked up I got a telephone call to say the taxi charge would now be £160 to take us, I don't think so love, fluff off. £30 in an Uber, thank you.

Pre booked a taxi through these jokers. Pick up in Wigan and drop off in St Helens which is a total of 11 miles. We booked a minibus as there are 6 of us travelling and we were quoted 49 pounds. All booked a day in advance but then 90 minutes before pick up, they phone us to tell me that we had been quoted an incorrect price and the fare was now going to be 140 pounds for an 11 mile journey.... 140 POUNDS..!! Be very careful if using these con artists, rip off merchants, scammers. AVOID THESE CROOKS AT ALL COSTS.!!

Why are they so mad when you ring up to order a taxi? Always rude and prices are extortionate. Try Britannia taxis instead

I ordered taxis to take us to/pick up from Standish a week in advance. Pick up was fine - on time & a pleasant driver. The return journey was a nightmare - 45 minutes late & had to ring several times before someone arrived - each time I phoned, I stressed that I had an 88 gentleman with me. Luckily, it was not raining - extremely unimpressed. The operator just kept apologising - not good enough - pre-booked taxis should be given priority. 'We are very busy' is not a good enough excuse.

Very poor services book taxi night before for Hospital appointment didnt turn when called said it was on its way where from only live two mins away. Will not use again.

Shocking attitude from operator after theyd let someone get in the taxi wed booked.

Awful. Taxi booked for 12.30, turned up 65 minutes late, office rude and dismissive, even hung up once. Made alternative arrangement, eventually arrived after we had left and driver rang complaining we weren't there!

My daughter was feeling unwell and it was raining so we rang to try and get a taxi very accommodating radio controller helped us straight away very grateful for the service

Used Hindley taxis for first time on Saturday. Went for night out with disabled husband and friends. Left cushion for his wheelchair in boot of taxi. The following evening came a knock on our door and it was the taxi driver who had found our cushionand brought it back to us. Thank you for fantastic service.

50 mins wait for a taxi to airport.....4 chase calls...each time it's 5 mins away.....

HINDLEY TAXIS IS A GREAT TAXI SERVICE,WITH FRIENDLY AND HONEST DRIVERS..

I personally live in Hindley and wouldn't use anyone else. Come when u expect them. Great for airport runs too :) thumbs up from me

Never use this firm, booked a taxi nearly 8 hours in advance, to Wigan NW train station It never arrived, phoned the firm and left messages, no one called back or texted. I missed my train and my friend missed his last bus home. Total disgrace.

I have NEVER been let down by this company. They are the only taxi firm who are able to take me to work any time I ask and have enough drivers to also cover their school runs, when I have no car. Reasonable prices. All the drivers are very friendly. I wont use anybody else.

30 mins late being picked up. I don't mind 5 or 10 mins but 30 is too much.

Phoned 14 times this morning (9am) in a vain attempt to book a taxi. No one answered. I can only assume they weren't open but I wouldn't know as there are no opening times online. Abysmal service if you can call it a 'service'. I ended up missing my train and walking in the pouring rain to the station.

What a bunch of tossers drivers ok owners jumped up pricks

Arrive in under 5 minutes usually! They are very quick to turn up!

Another good taxi service.Charge you less then most of the other taxis.Like their quick decent service.Always ring before they come and also horn which makes it easier to notice them.

to 73 Cornbrook

rude and stupid staff, never turn up when booked, overcharge you, go the long way round etc. Just a bunch of Muppets, avoid at all costs

had me sat outside for 3 hours in the cold woman on phone told me 15 min eventually had to walk home from work.so much for taking care of bar staff

Can't comment on their timekeeping yet,but the lady who took my call was very polite and helpful.If they are on time and the minibus is spotless as promised they will prove a fantastic coice

AVOID AVOID AVOID Supposed to be picked up at the airport at 12.30 am. Had to ring them 4 times each time just told a different lie. Would be there in 10 minutes ,then he's at the wrong terminal be there in 5 minutes. Lied to us for over an hour till we had to find another way home.DO NOT USE LIARS

Absolute rubbish!! Booked a taxi for the airport the night before. All seemed fine until the time we booked it for 03.30 am rang the company after waiting 10 mins. Told that there was no one on the way and no guarantee that there would be one either. Funny how that wasn't mentioned when we booked it. Was also told that that was a company policy.

Booked a taxi for 8.10 am the night before and was told at the time of booking that they would try to be as near to this time as possible and stated school runs as the reason why, even though it was school holidays at this time. So I thought even if they are 15 minutes late I will still be on time. The following morning at 8.30 still no taxi so I rang them and was told it would arrive as soon as they could but was not given a time. 8.50 still no taxi rang again and was told the same thing again. 9.10 still no taxi rang again and was told the same again. The taxi finally arrived at 9.20 so I was really late for work. This company never had any intention of arriving at 8.10 or anywhere near that time. I was told that I should have known because I was told that it may be late. No one books a taxi knowing it will be an hour and 10 minutes late! At no time did I get an apology. Absolute waste of time and you should use someone else. No customer care whatsoever.

Pre booked a taxi for 8am this morning on Saturday night no sign of taxi at 8.15 called company was told they was busy and one would be here soon. 8.21 I cancelled and had to call my boss to explain. DO NOT USE

Best taxi firm in St. Helens, reliable friendly staff on both sides over the phone and the drivers! Office staff and drivers go above and beyond to help customers

I hope yall know that Vincent IS triple zero LOL

Terrible, very rude and abusive. Will never use again.

£10 for a FIVE minute journey to Chorley. If I had been going to town centre I would of understood but I didn't even go nearly that far lol???? And it was 30 minutes late. Laughable, they still expect you to pay full price for a crap service yet any other business in the world you wouldn't. First and last time I use these.

Booked a taxi 2 hours in advance and it didnt turn up. Phoned up and they had forgot I'd booked, said he'd have a taxi with me in 5 minutes. Had to ring again and eventually it arrived 25 minutes late. Dont bother using these, use metro or triple zero instead.

Great taxi service! And a huge thank you to the courteous gentleman for transporting and looking after my elderly father on Christmas day and ensuring he got home safely.