Taxis in BD11

My 18 year old daughter phoned them to pick her up on Monday from her friends about 2 am she asked how much it would be and the man said £3.50 so she booked it,when the taxi arrived she got in and asked if it definitely would be £3.50 and the driver said no it will be £6 so my daughter asked why they said £3.50 on the phone the driver locked the door and told her it will be £6 my daughter explained she didn't have £6 and the driver was very aggressive and she had to beg him to open the door and let her out and had to walk home at 2.30 am. When she rang up to complain she was told to stop phoning and they threatened to phone the police.

Terrible service. Don't use

Overcharged me!

Very unhappy with device, overcharging & made up prices

Quick and fast service. Just great!

Douglas taxi customer service is super poor and makes someone vomit. So disgusting and should be banned. Scheduled a trip about 10 minutes earlier. They were not picking up calls as agreed. The guy told me that customers don't know anything including me and I can't be telling him how to talk to his customers after delaying me for extra 30 minutes. He banged the calls. He sent a driver after 10 minutes and expected me to wait for the driver having insulted me. He had the effrontery to call me later that his driver told him that I canceled the trip and started threatening me again on phone. Even added that they wont give me service if I call for any. Imagine such careless talk. The guy is so ridiculous and nasty on phone. He is capable of slapping customers if he had the opportunity to see customers. He is an example of appalling service. I have joined the number of customers that received demeaning service from this end-time taxi company. Their drivers appear to be good though.

Would like to give ZERO. Dropped god knows where in town as the fare was getting ridiculous at £4:10 before we'd set off and I only had £10 to which I told the driver - then recieved a passive aggressive reply when I complained to a person on the phone. Couldn't get a word in, just talked over me and apology given after promoting. As he said, we'll have to agree to disagree but where is the customer care in dropping someone off when they say "I don't know where I am". Appalling.

Always had good experiences with Blueline Cars, and they're my go to taxi service. The staff are really nice and good to talk with. Had a hilarious drive and chat with, driver 4042. Funny guy and great conversationalist. Knows how to make customers feel comfortable and welcome. 10/10

I have traveled with Blueline on several occasions and they have done us proud. My sister is going to be using them for her wedding soon they are the best in the area and always immaculate.

The taxi drivers are always polite and get me to my destination quickly and safely, in clean comfortable cars. I never wait long to be collected. A great service.

Excellent. Friendly efficient service. Both booking staff and driver were polite. Fast response time. Taxi was clean. Would recommend!!!

Pre booked a taxi again for an appointment, late again, the office tells you hes on his way but then the driver when he finally turns up says hes just been given the job! Rude drivers.... never use them again!

Bad experience - only tried once and then never again. The driver shot off before my young kids' seat-belts were fastened. I had to ask him 3 times to wait until the kids were secure. A smirking, weird driver with rudimentary English - totally unsatisfactory.

Shocking experience with the first driver. He would not open his door and only rolled the window down a couple of inches. He asked me where I was going and said he had not heard of burmantofts, I said head towards st James hospital and I will give you directions. Then he asked for cash up front. I said I would call his office and he drove away. I called the office and they said it was because his poor English and several other excuses. I don't expect drivers to know individual streets but not know areas of leeds is bonkers. The office sent another driver who was very apologetic and got me to work late. 1st drivers fault. The office promised to ring me... still waiting. I would understand not opening the door and asking for cash up front at 11pm not 11am. Won't be using again. Avoid avoid avoid. I hope the 2nd driver finds a better company. Rant over and I feel better

Awful always late

Most unreliable firm I have ever used - drivers don't turn up, will randomly demand payment when not at destination and are generally rude. Often don't know where they are actually going and go the wrong way. Stay well away!

Absolute criminals ... drivers who cannot drive let alone understand... I had to give him directiins charged different fare each journey and feel uncomfortable

Take too long coming out Lie about how long taxi is going to be Poor customer service

Cheap but they take so long

They may be cheap but they do take a long time to turn up even when pre booked will not be using them to travel to work again

really cheap nd friendly service

Amazing really cheap

great service

Brilliant service, great prices would recommend everyone to use

Great service. Just amazing

Very reliable really helpful very plesant lovely service

Order a taxi from them often,low prices to order a taxi! They turn up in short time.

Found CJ's after I needed a cab to get me to the vets with the dog and found this firm the only one that would take pets. Great bunch of lads and the lady driver Dion who was very helpful.

Fantastic service... Had a stroke 3 years ago and cant make it to shops on foot. Called Arrow and explained my situation. Picked me up in less than 5min with a smile took me to shop and waited for my return back home with a smile and a joke. It cost me less than £5 for a 5 star service! Well done Arrow... Well done tax driver!!! MANY THANKS.

I get phone calls from this company and I dont even use them, I checked the number via Google. I almost got mown down by Amber/Wheels taxi, maniac drivers, said the sun was in his eyes! Maniacs.

Driver 10504 (white Skoda) drives like a boy racer.. Overtook me on a bend in 20mph Tongue Lane, then brake tested me twice, all this with his passengers on board. Topped that off with speeding through 20/30mph zone. I caught up with the idiot on Parkside road/stonegate road lights. That must have annoyed him, all that boy racer driving Gained him no time over someone who obeys the speed limit.

This firm used to be good but have become one of the worst taxi firms in Leeds. Unreliable, sometimes they don't turn up at all, other times they are late. Increasing numbers of the drivers don't know enough about Leeds and take you way out of your way and cost you more on your fare. I've been using them since 2009 but I've deleted their number from my phone, I'll never use them again.

Quick prompt arrival always! Affordable fare prices, they have turned up in short time and never overcharged me in my time of using them.