Taxis in BN2

Got a taxi just now location. Was a straight road down 1 mile and cost £9 started at £5.30. Before midnight how can these charges be charged. Have had your same company charge less for the same journey. Still gave your driver £10 but dont understand the extortionate prices

Pre-booked a minibus via email for a works do in Brighton several weeks in advance. Received text confirmation the same day of pickup, however minibus didn't turn up, leaving us without transport on Brighton seafront in the freezing cold. Phone isn't answered. I'm deeply unsure how this company is still trading - would advise to book elsewhere.

They also didn't turn up to collect 14 guests after our daughter's wedding. They were left stranded and we had to drive them home ourselves at 2 am, 1 hour away from the venue. They promised me that I would be refunded fully, but 8 weeks later, I'm still waiting for the money. Also, their website is a total lie. I am in the process of making an official complaint both to the local licensing authority and Trading Standards. It's shocking that this company is allowed to operate at all.

I booked in advance with them from heathrow to brighton,, and when I arrived with other 10 passengers they did not turn up!!! and their reason was the driver does not want to come!!!! It is really distruptive service!!!

Unreliable. Despite booking and obtaining writen confirmation over 3 weeks in advance, a mini bus for 9 people, the taxi didn't turn up, leaving us all stranded.

Booked on app. Waited 30 minutes - phoned and the cab was never coming and we had declined offer of using another cab on basis that we wanted to honourbthe booking we had made with Taxi Link Oh the irony! Very badly let down!

Waited for around an hour for a taxi for my elderly mother in law, I phoned the office to ask what the problem was and the very unpleasant operator said to me youre not going to moan at me mate and she put the phone down on me . Really not what I would expect from a professional outfit . Shocking behaviour . Think the operator needs to be retrained or find a new profession this happened 30/04/22 if the operator is reading this hope youre happy with your behaviour.

Pre paid 30 pounds for a cab to get my son home from Worthing. Because my son was slightly worse for wear tried to tell him it wasnt paid for! Drove him to cash machine to draw out money! Thank god he called me to check. Told him do not pay them the money had already left my account and fate had been pain. Driver kept insisting it hadnt been paid until I asked for his name and driver number! All of a sudden it was all ok. Called firm to complain giving all details of driver, car reg and job number. They hung up on me. Dodgy firm avoid at all cost!

pre booked a taxi so that we wouldnt be late for an appointment.taxi came very late 4 minutes before the appointment.phoned to complain and was cut off.awful customer service,any time i have needed a taxi have always used this company,not anymore.

Never turned up absolute rubbish

Took a taxi from Uckfield this morning to Haywards Heath. I booked the taxi and when i booked it I accidentally booked it from Uckfield to Brighton and was given a Quote of £65. I then fixed the booking and it was raised to £70. No gear turned on in the car. no meter just a flat charge. I spoke to another taxi man on the way back and he agreed it was unacceptable. Charging someone for the drive to them isn't listed ANYWHERE on your website and im sure if that truly is how you run the company then you won't be around much longer. Taking advantage of someone who needed to make a very early hospital trip. cost me less then £30 for a non booked taxi....

Excellent

I called the company that I have been using for 5 years to ask for a cab. I was told that the company was to busy to send me a cab. I asked if they knew of an alternative number and they hung up without warning. No customer service whatsoever.

Taxi to Gatwick airport- 12 year old taxi not fit for purpose. Dirty scruffy, dangerous pulling on the motorway. Driver was scruffy too - never again

Turned up late, refused to take dog even though they told me the dog was no problem.