Taxis in Loughton, Essex

Taxi's that turn up on time! Good prices! Quick service to!

Never again. They gave my pre-booked can to someone else after 5 years of regular loyal use. Not to be trusted.

On time and they are also reliable!Their fare prices are good to!

This company is very sly when it comes to paying for your fare. They quote a price and take more..please get you quote in writing and check you statement immediately.

Thanks for the airport run. Contacted me told me to go to zone C had a lovely driver :)

Always late.& a lot of time don't trun up.only use them because they cheaper & not on a meter.

Unreliable and v rude. Paid a £35 deposit for drop off and collection from Dalston at 3am. No one turned up after an hour of waiting around, no explanation. Went to speak to the manager at the cab office to reclaim my money and submit a complaint. Lady on the desk has zero customer service skills, rude and pass the buck style management. Gave the benefit of the doubt tried to book again from Ongar to Abbey early morning, car never turned up 'flat tyre', Again booked from abbey to abbey 'some one sick in the car' no one turned up. Do no use this firm particularly for a night/early hours return as it is honestly pot luck depending on whether the driver can be bothered to do the job. Just a general shambles and the owner is v abrupt and careless.

Same happened to me yesterday. Standard is going downhill.

Fabulous service from start to finish.. always straight forward and easy, never had an issue. Have been using them for over 10 years now, wouldn't use anyone else.. keep up the good work!

I used chingford mount for more than a year! I never had a problem! tonight I called to them and it was very ugly to me and my phone was closed in my nose! I'm kidding them time! he speaks very badly with clients answering the phone

Extremely rude lady on the phone. very impatient and fretful lady on the phone, who simply would not listen to what i was trying to explain.

I have used chingford cars daily for a number of years never being able to fault them until recent months, this service in my opinion has gone straight down the drain! The Cab drivers make up their own fairs or just dont give you your change and theyre so rude! especially to children, other than the 1 lady on the phone who is always extremely helpful if your wronged by this service dont expect customer service, you may get an apology or just hung up on, the amount of times Ive had problems with this station is now disappointing! A few of the old drivers do a good job but whatever has changed, change it backkk!!!

AVOID AT ALL COST!!! Absolutely disgusted by this company lately what has gone so wrong. Masons used to be such a reliable company to get from A to B now your very lucky if you can even get car even if you've pre ordered months in advance you then get a call cancelling as there is no drivers. What cab company have little to no drivers on shift specially of a weekend such a let down. Thought it was maybe just a one off so gave them another try this weekend as masons have always been my go to spoke with a lady on the phone to try to book a cab to pick up from the west end to be told yet again there were no drivers. The lady on the phone didnt even try to help just seemed like she didnt want to be there either. At least before when the man answered the phone he would be apologetic and try and help in some way after using this company for 20+ year its now time use somewhere else. Mount Cars were amazing and got a car to me ASAP and got me home safely Saturday night.