Taxis in OL9

My mum was stood 45 minutes for a taxi with my niece age 6 and my nephew age 4 in the rain, taxi finally arrived and refused to take them because they was WET!! if I could rate 0 stars I would this was an absolute joke!! Black Toyota Prius if your the driver, I hope you break down and no one helps you, you inconsiderate A hole!!

They were 30 minutes late and didnt even apologise. Also the driver was very rude I will never use there service again it cost £44 and didnt even show up on time. When returning I got an Uber instead it was £23 and the driver was very kind. So save your money and use Uber instead.

I have no idea how this joke of a company is still in business, I get a taxi every evening at the same local, I ring in enough time so that Im not waiting too long. Tonight was the final straw, i rang the automated service said my taxi would be there in 1 minute, 5 mins later Im still waiting despite the fact that I had already been waiting 15mins. So I called the back to idiot on the phone what the automated response kept saying the next minute the jobs worth Is shouting at me like Im some under thumb inferior wife because I wasnt let him get away with fobbing me off. Then I get in the taxi and the driver is trying to tell me he has to go the long way round to get to me like that is my problem and he continues to argue with me. These people are probably use to women putting up and shutting up when theyre in the wrong. Joke of a firm. People if you want a decent taxi firm that arrives on time ring z cars.

Prebooked a taxi at half 1 for it to arrive at work for 4pm. Its now 4:50pm and I am still waiting for a taxi after it getting cancelled because the driver “couldnt find me” when my work place has a neon orange sign that cant be missed. This happens every single day.

what a wonderful taxi driver,....must say one of the nicest drivers I have met......will definitely book gmx cabs again.......he was kind, curtesous.....and will definitely book again....

Startax/Embassy/Z Cars or whatever you are calling yourselves today, you are absolutely disgraceful, we are stuck at the airport and being refused a taxi because your driver cant explain where he is, and this is a huge car park/a huge airport, both of us are Asthmatic, Ive already had an incident today due to how cold it is, and being sent on a wild goose chase around Manchester airport car parks, is not my idea of good customer service. I use your taxi firm all the time, and our pub puts a lot of business your way, and I cannot believe the way I have just been spoken to, when I tried to rebook a cab, my Husband was getting frustrated on the previous call as your driver wasnt making any sense at all. But to accuse ME of swearing is not only untrue, but an insult, the operator I spoke to refused to send another cab and hung up on me! Disgusting! I will be using a different firm from now on! #rude #ignorant #uncaring

I booked the taxi through the app and it showed me £17,80 when I got to my destination they asked me for £35... very bad costumer service so disrespectful! Definitely dont recommend

Don't use this company. I booked on the app for hours before I needed the taxi and the time I wanted it for a doctors appointment. It didn't show up and the idiot who answered the phone was plain rude. I used these to travel to see my mum in Cheadle, but they have now lost my business.

Rubbish!!!I navigate driver and he charged me £3 more!!! Don't call them,just stealing money!!!

Further to my last message - train station, by the way, not training - the traffic was remarkably quiet in both directions. So they were lying through their back teeth (if they have any).

Ordered taxi for 3.30 from training station. Waited for 15 mins. Phoned and told unloading. They said would get driver to phone. I phoned again 10 mind later. Told he was stuck in traffic and another twenty minutes. Useless and rude staff. My family and I use to use service a lot. Last several times they've been late and unapologetic. Will never use them again.

Absolutely shambolic service. Taxi ordered the previous day to go to Manchester piccadillly. Didnt turn up kept being told it was 2 minutes away. Had to keep phoning as they still hadnt arrived 20 minutes later. Asked for a reduced fare if they did eventually arrive got £2 off!!! Then was so worried I wouldnt make the train asked if they would refund the train ticket if I missed it. They said they might refund part of the price!!!i said I would expect a full refund if I missed the train. Ive nit missed part of the journey. Then to cap it all I heard another operator talking to my so called taxi driver who was supposed to be with me by this time 15 minutes ago saying well shes kicking off what wonderful customer service!!!!!! Never again will I use the company. Have used it for nearly 20 years to go to the airport but they have definitely lost a valued customer and I will be positively encouraging others to avoid this DREADFUL taxi company.

My friend and I used Cartax to pick me up from Manchester airport. The plane was slightly delayed. I wandered round the airport lounge looking for the taxi driver, to no avail. Normally taxi drivers identify themselves but he was no where to be found. I eventually found him by WHSmith and when I told him who I was. He said to me 'you were lucky, I was just about to leave'. What would I have done then?

Totally rubbish service booked a taxi for a certain time and never showed up rang them twice to complain and was told just cos u book a taxi for tht time don't mean it will come then and also told i should make sure I book it at reasonable time so I'm not late for work half is plenty of time for me to get there will never be using agin back to cresta for me

Excellent service. Quick, nice and polite drivers, operater friendly.

Crap taxi firm never come on time and when book they say 5 mins but dont come till half and hour and when you ring Back to ask they get aggressive told them owner many times he doesnt care either. Rather pay £1 extra and use another firm.

Great service. Drivers are prompt and polite. Highly recommended!

I ordered a taxi came within few mins which is pretty good be using these again

Never ever ring this taxi firm they are racist perverts all drive using there mobile phones no care to weather they crash or cause and not one of these driver's know any English threatening behaviour it's disgusting so if you don't want any of this do not book this firm

AtoB tommyfield cars is really bad go to any car company taxi but not this one its so bad , I rang tacxi and this weirdo said am not gna send you a taxi cz we don't have your number wth ? I was calling from a school reception who don't but I gave him my obile number and he still said no I dnt know for what reason but he just wouldn't send a taxy its so silly,they dnt know what theyr doing,theyr so rude on the phone especialy when I kept saying why why he just would give me a proper answer just not wanting to send a taxi lolzzzz how weird its abolsutley horrible really shocking and disappointing ,never go with ATOB!!!!

Terrible, person who picks up the phone is abrupt and completely disregards what you told him then the driver takes you to another planet.

Booked weeks in advance on the way to the venue was fine on return was told to ring to arrange a time the driver did not answer. Rang the company at 11:20 for 00:00 return who said they would send someone. Rang the company at 00:10 to be told they could not contact driver so there was nothing they could do. Claimed because I had only booked at 11:20 it was not there problem although no one had informed us the minibus was not coming it was now 00:20. Ignoring the fact we had booked return weeks in advance. Very unreliable had to book taxis from different company to get 14 people home.

Terrible service terrible company

Very helpful staff lost my purse with all my personal belongings and the staff were really helpful and got it back for me well done chadderton cars 10/10 thanks so much

Service with No Patience!! And rude receptionist who takes calls

I understand this is a small company (not sure how small it is now that they have merged with "Swift") & I understand sometimes things can go wrong. I work at The Alexander Club and have done so for about five years. I've been using A2B for about six years in total and after tonight-I will not be using them ever again. Each time I finish work, I call for a taxi stating where I am-outside The Alexander OPPOSITE THE PRINCE OF ORANGE. Sometimes I just ask for the taxi opposite The Prince of Orange and don't mention The Alexander Club because they never send it there. However, on NUMEROUS occasions they send the taxi to the wrong place. And I'm stood waiting. For ages. I ALWAYS have to call again at least once. I'm always left waiting around 20 minutes. I told the driver tonight that I may have to stop using the taxi firm and his DISGUSTING response was "Whatever". Horrible service and tonight the driver just drove me over the edge with his pathetic response. That was after I tipped him!

terrible service , made us wait 45 minutes from Mri hospital and was rejected by many of the drivers because it was local fare. Never ever will i use them again.

Very rude driver. Took the longest possible route. I was sick after the ride.

Picked up 3 times this week. First 2 times was same driver, lovely and courteous. Today picked up and windows fully down and soon realised that the driver had a very strong smell of cannabis. Professional drivers smoking drugs then collecting fare payers?! Disgusting!! Will not be using again.

Used this taxi firm a couple of times.Drivers rude,watching YouTube videos whilst driving,swearing infront of my young daughter. Disgraceful unprofessional behaviour

Very dirty cars,I will not want anyone to use this firm.

Very slow servive and expensive

Appalling Never turned up Do not use these jokers.

Appalling service, don't use this company if you pre-book and expect your cab to turn up. I booked a 7 seater cab a week in advance to bring us home from a family dinner. When it failed to turn I rang the base and was told it would be over an hour late because all the cabs were in Manchester. I said that was unacceptable because I had a pre-booking and was told that if I had rung up for my taxi then I would have been told it would be an hour - but I had pre-booked !!!! I was given the option of two cabs but when I asked if they would honour the confirmed fare for the 7 seater I was told that I would have to pay more for both taxis. We eventually managed to get another company to send us a mini bus. Having read other recent reviews it seems this is a common occurrence.

Absolutely appalling service. Booked a taxi for 5:45pm to the airport. No one turned up. We rang at 6pm as they're 15 minutes late - no one answered - the phone was out of service or being hung up on me! We have had to ask a neighbour to take us last minute running 25 minutes late in rush hour traffic! Wouldn't even give this unreliable company one star if I didn't have to!

At 10am this morning I booked a taxi for 3:15pm. At 3.05 when the taxi had not arrived I called the taxi company and asked if the taxi was on its was and was told there was no taxi on it way. After explaining i have an appointment in 10 minutes, the lady said she would send one "urgently". Finally at 3.25 the taxi arrived, i was now already 10 minutes late for my appointment. Needless to say the surgery could not fit me in and I missed my appointment. This means not only have I paid £11.10 for a taxi and lost out from an hours of paid work, I now have to do the same this again. I would understand this being a problem if I had not already booked the taxi but as seen as I had booked 5 hours in advance, I was very disappointed and will be looking for a different local taxi firm for all future taxi requirements including my second trip to the surgery. Todays experience was not even worthy of a 1* rating but that is the lowest option available.