Taxis in RG45

Rude and disrespectful

We booked a taxi for 4 adults to take us to a restaurant & a return trip. The driver who picked us up was on time, friendly & efficient ( he deserves a very good rating). For the return journey, the company could not come up with a driver and after 50 minutes of waiting & numerous phone calls to them, we fortunately found another means to return home. Alpha cars seem to have a monopoly on all taxi firms in Basingstoke ... sadly they did no fulfill their obligation, so we would not recommend them.

Called a day in advance asking for a 3:15pm sharp service for a school run, even sharing with the operator that if I was not going to be able to make it "my wife would've killed me". Service confirmed and call 30 min before the expected time (2:45pm on the day) to confirm all was booked and ready. 3:15 Nothing!... called and they advise the vehicle was on its way, 3:25 nothing! 3:27 vehicle showed up telling me he was just told about the service. Had to collect my kids at the school reception because of course, I was 10 mins late...

They don't deserve even a one star. I booked a taxi on Friday, wanted it to come on Saturday. I waited 15mins for a taxi, I was in hurry, so I called to Alpha Cars asking where is taxi, the operator said it will be with me soon. Taxi never showed up. I called again and said it's not here so I want to cancel it. They said sorry and sent me a message that the driver couldn't find me which is not true! The taxi never come to pick me up. So disappointed, because of them I was late to my appointment. I will never use them again and won't recommend to anyone.

The company is good depending on what driver you get there is a mini bus driver who resembles Shrek with a Liverpool accent beware he is a greedy bully.

Worst taxi company in Basingstoke order anying thing nere 12pm they say thay can't do it till 1 am rude staff on the phone as well and will lie though there teeth there is only 1 taxi company in Basingstoke delta cars cheaper and want to help you un like greedy alfa cars

First class service, booked at last minute, very professional,prompt and an all round first class service provided, would highly recommend to all.

The driver was considerate, drove in a safe manner and made polite conversation. We have booked another journey already and would highly recommend Your Local Car

Just wanted to say thank you for an excellent taxi service last evening. Driver arrived ahead of time and notified us of his arrival. Very nice driver and efficiency much appreciated. Thank you. Will be recommending.

Not happy. Overcharged for trip

Having booked a taxi well in advance to go to and from a Christmas do the taxi arrived late . we had checked with the control who said they were a taxi firm and would get there when they could and suggested that we cancelled the return trip and get someone else to pick us up . I declined the offer but they were 20 minutes late picking us up . I would .like to recomend a local company but will be looking for a. More reliable company in The future

Unreliable taxi service. Having booked well in advance, we were left waiting at Heathrow after travelling for 20+ hours. It took a call to the company, then another wait, before a car turned up. The driver was very apologetic (it was not his fault) but there was not a word of apology from the company.

Not very good I can only assume that the previous comments were from drunk people or the employees

Rude woman control operator. Taxi didnt turn up so called, given very poor excuses. In all taxi was 30 minutes late!! Week before same woman was insulting us over the cab radio (she didnt know we could hear every word) as she had confused us with another couple that had apparently been a no show!! Will never use them again now

The woman who answers the phone is such a rude person. Everytime when I called she was extremely rude, never saying hello and goodbye. Instead of greeting she just ask you where you are going? and instead of farewell she will just hangs up. Not once I waited for a taxi for long time, and never arrived because she considered I dont deserve it and she didnt bother to send one. If you answer her questions where you going? with your address without saying please may i have a taxi? she will just become even more ruder and will give you a lesson on manners instead of actually doing her job. Just avoid this company!!

I have never dealt with such an ignorant man in my life !! I rang to check my cab was still booked and he just ranted at me for calling another number ( which I may add was on original invoice ) not my fault . so it got double booked . as it happens the provider who ever they were !!!!! ( remember I called Abacus Taxi ) cancelled . who ever I spoke to on Abacus taxi was really rude ,shouted at me ,said I am no longer booked with them and slammed the phone down on me . I then had 5 people to get to a party with no taxi . called a local company Heart Taxi . who were so good and professional . I will give them my business in future !!

Excellent serive & value for money

Is this company a joke? Taxi drivers obviously swiping money! 'I dont really like to take card payments' Then tried charging £10 for a £7/8 trip!! AVOID THIS COMPANY!!! VERY POOR SERVICE!!! ROBBING BASTARDS! Reading the reviews Im not the only one who thinks so!

Fast service, excellent customer service. Good job!

Awful customer service. Rude office staff, rude taxi driver. Incredibly rude employee swearing and using rude, derogatory language when I complained about the poor service.

They quoted me ?40 for caversham to terminal 4 but end up charging ?45; when checked with the base I receive a response stating that he has incorrectly quoted. This is poor on their part.

Ash and the guys bend over with friendly smile to give exceptional service. Save us £30.00 each time we use dem to airport cus uber costing £58.00 for basic Prius in uberx. thes send EClass Benz for £35.00 whereas uberBlack costing £70.00 for same. Trained to make feel like queen. Carry 2 big suitcases with hands dem balance 3rd cabin luggage pon head. Professionals boys day'n'nite wear suits.

Platinum team bend over with friendly smile to give exceptional service. Saving us £30.00 each time we use dem to airport as uber cost £58.00 for basic Prius in uberx. Platinum send EClass Benz for £35.00 whereas uberBlack costing £70.00 for same. Trained to make feel like queen. Carry 2 big suitcases with hands dem balance 3rd cabin luggage pon head. Professionals boys day'n'nite wear suits.

Reliable service with courteous drivers. Arrive dead on time and get you to the airport on time too. Good prices too.