Taxis in S10

Driver refused to take us all the way home because he said the road would be Icey we assured him that the road was ok but he would not listen.So we had to get out and walk, it was midnight and very cold, but worse was to come because we were nearly hit by a car as the lane was narrow.

I cant express how unprofessional and rude this company is. I have used this company on a number of occasions as they are local and I like to support local businesses, plus they have a couple of friendly drivers, but I simply cannot continue to use such a poor and unreliable service with such rude phone staff. Today for example, I ordered a taxi to work for 8.20. I booked this at around 7.30 am to avoid any issues and was told the taxi was confirmed. Just after 8.20 I rang asking where my taxi was and I was told it would be around another 10 minutes with no apology. I waited 10 minutes and was notified by the automatic phone message that the taxi would be another 6 minutes late meaning that I had to cancel since I would be late to work. I rang up to cancel and the phone operator hung up on me for cancelling! So rude.

Always punctual very friendly drivers cheap fares would recommend this service to anyone . Used on a regular basis .Can b a bit confusing when trying to get picked up from a new venue as the automated system tries to send to your last pick up point .kev in norton

Watched one of the drivers throwing litter out of his window in woodseats. Poor image for the company. Driver of a blue skoda Octavia SG59 RLV. I'd appreciate his manager pointing out how unacceptable that is.

One of the best taxi services in sheffield always on time and friendly drivers not like city rude and un helpful.

this is not local to hathersage thanx

Called today, in total agony, to get a taxi to the A & E. Didn't have any cash so asked to pay by card. The receptionist was exceptionally rude and aggressive. She took no time to help me even though I said and she could hear, how much pain I was in. I've used Excell for years, I won't be doing it again!!!!!!!

Cant normally fault, but some drivers go long way round, for example Tues 26th Feb, booked a journey that's normally £3.50 driver went longest way round and it cost me £5 I wasn't happy. I told excel on their feedback but no refund or apology was given.

I suffer with mental health and so does my best friend whoms anxiety is alot worse, we were panicking about not making it to an appointment, and the driver Muhammed was absolutely brilliant and friendly and chatty and made our journey so much more pleasent and was just over all a great service

Was a great cab firm till i spoke with the rude manager

Trustworthy, helpful & friendly service from driver Sayeed yesterday. I accidentally left my phone in his car & he returned it to me this morning. For which I'm so grateful. Many thanks.

Wouldnt even give them one star if Im honest. Just got a lift back home from a pub about a 6/7 minute drive away and on the monitor or his phone, whatever it was, the total for the journey was £9.20 but the driver ended up asking for £18. Im not being funny but how does a six minute drive add up to £18, bearing in mind I got a taxi on the way there which came to £7.10. Unbelievable, will definitely not be using them again.

I've just had a lovely evening and then got into a taxi from goldstar. He said where to and I told him the road and omg he went I don't know it what's the postcode and I didn't know it and next min he's f.... ng this and how the f.. k do I find a street you can't spell I said hang on I can spell it but I don't know the postcode. He ends up with Google maps and he still had a go at me. Shaking his head looking at me in his rear view mirror and muttering under his breath. Where on earth do you get your drivers from ? I'm not being spoken to or even made to feel like that. I'm going back to martini taxis.

Ok I'm just going to come out and say it... Why is it that these taxis absolutely stink. They're filthy and always smell & you know what they smell of ! If I was to post it on here I guess the post would be taken down. Clean your cars and maybe change your diets.

Absolutely spot on from booking to arriving home. Gold Star helped us out previously when we were let down by another Rotherham taxi firm, and their service this time was exceptional. Friendly, helpful lady when booking, a text when the taxi was about twenty minutes away on the night and another as it arrived outside. A clean vehicle, friendly driver and very reasonable charge. Well done and thank you.

they are so nice. They give good manners and give me free lolly for my daughter. i tell everybody to go there. there is 2 very good worker i think they should be employee of the month and year. there names where click and eddy

Absolute rip off. Didnt go by meter reading. Went by negotiating a price hahah. His number taxi is 1481. Dont trust him.

Best taxi service, on time and polite driver

Booked a taxi the night before for 7:40am to be at work for 8 oclock and the taxi didnt turn up till 8:05, phone them at 7:45 said they were 5 minutes away, they wasnt!

Estimated cost to Manchester airport £58. Actual cost £70!

After the last bus missed out AGAIN, I had to phone for a taxi but explained in only had £5 so could they take me as far as it goes & the driver ask where I lived & said he would take me home even though it would have cost more, he was such a nice man, I don't think you would get that with other companies so thank you martini for such good service.

Worst service ever, definetely do not recommend it. Ordered a taxi for 5:40am and it didnt come till 5:55am which lead to me being late for work. Ridiculous.

They sead he add a taxi then when I told him were i was going then they said they have not got one.and told him I need to get bk as my son was in a fit an he says not my fault

Honestly... you will not find a better company to take you to the airport, I was also struggling with another shorter trip so called them and even tho they dont normally do it helped me out, id never use anyone else!!

Love this Taxi company :)

I used Merit Taxis to take us to the Airport and must say we were very impressed will pass on your cards to family & friends

Used a few times, always on time in lovely cars X

Used them on the off chance and they were Very prompt, lovely car, will use Merit Taxis all the time from now on

Always double or triple the time estimates, never apologise for delays. Some of the drivers are rude.

My boyfriend needed to get somewhere urgently so he called these guys and they didnt turn up for half an hour so he rang again turns out they never even sent one but one should be coming soon, waited about 20mins and never turned up so he rang them up to cancel because he was getting a different taxi and the bloke on the phone said “I thought we had already cancelled” my boyfriend was waiting nearly an hour for nothing yet they said twice that theyre coming to pick him up. The other taxi he called not from this place came within 5mins. Do NOT recommend this place

Brill company got delayed rang company and driver told to wait which he did made my train fanfastic

Absolutely awful, booked a taxi and it never arrived, when I called back they hung up! Dont use this useless taxi rank.

Phoned up on Wednesday for a taxi at 2:40 pm 5 times wouldnt pick up been loyal for 5 years always had a problem with them late Ill never trust again

Terrible

Got absolutely messed about and service was really poor.

Very reliable taxi company