Taxis in TS28

I am a disabled passenger who called to booked a taxi for 12:30am on 20/02/2022, to be called back at the time we were due to be picked up and told they would be 10mins late. Standing in the rain and cold awaiting their arrival, I called them to see where they were. Driver tried to tell me they had waited outside. This did not happen - we were outside for 25mins. Taxi drivers should not leave anyone; never-mind someone who is vulnerable, after agreeing to the Booked Fare and times.

Just brilliant . Stranded in storm Arwen after traffic accident , nearly 200 miles from home. Service and help to solve our transport problem was above and beyond on a really difficult night to be on the road. We really appreciated your help last night. Thank you .

Unreliable and poor customer service. This company no longer cares about its customers.

Brilliant taxi drivers especially Steve hes one of the best in my eyes hes funny a real gentleman & while still been provisional hes hellish just like one of us very trustworthy good crack & honest ,if you left something in the taxi he wouldve out his way to make sure he give you it back I must say so will all the other drivers ibfs f Ill e. even go as far to say its the BEST TAXI firm in Bishop Auckland, , I. have met lots of the drivers &there all gr8 the lasses in the office are very pleasant and helpful &try ther best to get you a taxi if you have to wait they will chat & keep you updated on your taxis location &how long you have to wait its never ages because they have so many drivers Steve your the boy m8 &a absolutely credit to the company

Safest taxi service I have ever used. Get a text to confirm the booking and another to inform you that the taxi has arrived I love this idea especially if you are alone and need a taxi.

Kevin is always on time, pleasant and taxi is always immaculate. Best around.

Used for 3am airport run and againon return,very prompt and reliable

TERRIBLE. the drivers cant be faulted but the people who answer the phones every single one of them are rude and unkind. Not one ounce of customer service in the whole place. Just spoken to someone seems fairly new and he is the worst of them all !!! Monotone, doesnt even want to be there and the way he speaks to customers is absolutely appalling and just rude. Company is terrible

Appalling!!! Appalling !!! They are a joke !!y Their standard of service is totally questonable! Could you rely on a firm that does not guarantee to actually provide a service..unbelievable!! Can you imagine a firm that is so unreliable that you are worried that they don't actually pick you up at the stated time ,or wait you are seconds late...disgusted!!! H

Left stranded after booking a taxi home 2 and a half hours earlier... called when they were 15 mins late and was told they'd left 20 mins ago to pick us up. Called another 15 mins later and they made out like we hadn't booked... if I could rate 0 I would... DO NOT RELY ON CHEVRON

Absolutely no need £9 from Warren Street to blackhall garage deffpthumbs down to the driver 355 absolutely no need like tariff or and driving 15mph to to get more money will not use yous again ever very dissopointwd daylight robbery

Reliable, good price, on time, nice clean car. Driver friendly and helpful. Will be my 1st choice in future :)

Really good service

A fantastic service. Punctual, clean car and clean driver which is nice. Wouldn't hesitate to call again. Well done.