Fireplaces & Mantelpieces in UK

Excellent from start to finish. Helpful when choosing in the showroom. What they promised was delivered. The fitters were an excellent team. It was a more complicated job than it first looked (because of our quirky old cottage) but they carried on with good humour, and persevered until the job was finished. They cleaned up before they left, took away the old fire and packaging etc, they made sure we were happy and satisfied, and knew how to use the stove. We were extremely impressed by the attention to detail, the high level of customer service and would not hesitate in recommending them. Top class.Thankyou. We are now sitting in front of our lovely new stove.

Terrible after sales service. The fire that turned up was not what we ordered & when I phoned to query it they said the supplier must have changed the design, no apology or other explanation. I have problems with the fascia not fitting correctly & the main ceramic base cracked within 2 weeks. I had problems getting to speak with the owner or the installation engineer who is related to the owner. The gas safe certificate never arrived and turned out not to be registered despite twice being told they had done it. Each time I asked for this I was fobbed off until I said I had contacted Gas Safe directly. They will not come back out to fit a new ceramic base & keep fobbing me off saying the part is on order & there is no stock "due to Covid". I contacted the UK supplier myself & they have stock. They apologised for the faulty part or any faulty fitting. The shop and fitter have never apologised at all for any of the issues. The shop owner is dismissive & arrogant on the phone. Bad service

Excellent service in the shop, guidance and patience to ensure we chose the right fire and surround. Fitting was expertly completed in a quick and thorough way. First class service that we will definitely use again!

I was very impressed with The Fireplace & Stove Centre, I used them to fit a new fireplace and electric fire and found they did everything they said they would in the agreed time. The staff were very polite and professional and gave great advise on other matters. They kept disruption to a minimum and cleaned up after themselves. I would use them again if needed and would without a doubt recommend them.

I drive past The Fireplace And Stove Centre nearly every day and one day decided to stop and go in as I was after a new fireplace and fire. From start to finish I was so pleased with everything they did for me. The staff were so knowledgeable and what I was after and gave me such good advice. When they arrived at my home they saw I didn't have a topper for my chimney soo put one of those on for me and installed my new fireplace. Everything went smoothly, they arrived on time and tidied up after they were done. This was my first time using them and I would highly recommend them to anyone as I'm so pleased with the work they did for me.

BOSS of Camden, After the installation team came out the second time HE DID NOT REPLY, OR ACKNOWLEDGE MY TEXT . SO I CALLED HIM ON THE MONDAY MORNING. HE DID NOT ANSWER MY CALLS NORE HAS HE CALLED ME BACK. However they do have some really rude girl at the shop thats not qualified also to install stoves but will have an answer ready to argue with any problems you may have with your installation. .and offer no help or concern at all she will also make up a story to cover there bad installation . lads installed 2 x multi fuel fire's The installation was far from professional, we asked the lads to come back and fix the badly installed Fire plates, as the gaps were ridiculous and not to safety standards. We would Lose so much heat up the chimneys . Also didn't use heat resistant cement so all the cement dropped out first time we lit the fires, They did not sweep the chimney prior to installing. Forgot to leave the monoxide detectors had to come back again.

Absolutely first class service, on time and friendly. Fire serviced and cleaned fire leaving it looking like new. No mess and very professional. Recommended to my son and they have been just amazing with his broken fire too. 10/10

We have had gas fires and stoves fitted in both houses each time by Camden. Cannot fault the service and excellent customer after care. Thank you

So happy with our new fireplace, looks gorgeous! The company were so helpful and professional, got the job done in no time! 10/10 would recommend

Camden fires done a great job on my fireplace. Lovely staff and very helpful. Clean and tidy. Would highly recommend.

Very impressed over the years by the customer service, knowledge and workmanship of the staff. Had new hearth fitted. Stove serviced and 'spruced up' Looking good. Left the room clean and tidy.

This shop has some stunning unique fireplace and wood burners, extremely helpful staff, and found exactly what we were looking for.