Taxis in Burntwood, Staffordshire

I've been left waiting from 20minutes to an hour on NUMEROUS occasions and when they've just pit the prices up its not acceptable. Its not the drivers fault but the office is not passing them the jobs early enough despite phone calls to the office to remind them

Truly appalling service- couldnt find house, then took couple approximately 8 miles out of the way instead of taking direct route, then charged double the normal price on the premise that it was after 12 prices ( was at an 11.30 pick up). When I phoned to complain, hung up on me twice. Dreadful.

Had a taxi a few times from the Bloxwich radio team and will recommend an use again as they are very well mannered drivers and do there job professionally and honestly Im giving you a 5 For your services well managed firm thanks (malleh chaata ka ne oh) good job guys keep it up

Mom order a taxi was £5 so she gave him £10 said sorry got no charge will be back soon to give her the money still waiting. I phone them and told them I want the money drop off mine and how dear you rip off a o.a.p

Friendly polite staff

It was once a good company and cared about customers now all they care about is jacking up the prices and getting all the money they can it was 25 pound to Birmingham now 40+ is terrible when all other places charge 25 to 30,now they have put there regular jobs up in prices and don't tell u until it's time to pay been a regular for many years today I've deleted there number and will never use them again

I had a return taxi to Birmingham Airport. Had to pay £45 return which was brill. Driver picked us up from our home took us there & then asked for another £45 as we needed a return for the way home after our holiday. I rang brownhills cars & questioned this & the man said thats correct. So I payed it. Payed £90 for a return. To then get back to Birmingham airport and get no text nothing. So I ring them and they say the driver is on the way. I then have to ask for the Reg number as they never gave it me. Still had no text waiting around for 40+ minutes for me to ring them again to find the women on the end of the phone so rude. Wouldnt let me explain, shouting at me down the phone saying I havent even used brownhills cars to get picked up.. ect. Saying there isnt a taxi on the way as you havent booked. When Ive payed £90. If they think they are getting away with this they can think again. Its disgusting. To then us having to pay an extra £50 in a random taxi to get home.

I always use this taxi firm. And tonight for the first time ever the lady that usually answers the phone was completely rude to me. Absolutely disgusting. Sort your employees out before you lose loyal customers. Also refused to let me use a ref number for owed taxi fare because manager wasnt there. She needs to see a shrink or something she has big issues. Talking to customers like that, saying Im not here to argue when she made the argument. She also put the phone down after I made a booking and she then cancelled the booking. Wont be using your taxis anymore!!!!!!!!!

This company never lets me down and big shout out to Shabba a lovely man always brightens my day up dropped me off at a funeral a while back and dropped me off at hospital today top bloke is shabba never a grey day when Shaba is driving

Taxi turned up 15 minutes late & then charged us more than quoted over the phone. If the driver actually passed a test at any point I would be amazed, his driving was appalling, verging on dangerous. I will not be using Brownhills Cars again & I would advise anyone reading this to avoid them.

DO NOT USE - absolutely useless. Pre-booked but they did not turn up. Said they couldn't find address even after I had given them detailed instructions.

rubbish, always late they never have a driver on request and dont turn up to prebookings sometimes.

Disgraceful

Always are late. Never have they turned up on time.

Was told that they had taxi but would not send to me because they wanted me to choose them over another taxi firm and because I didn't they refuse to send me one well they won't be getting my money again or anyone I know,the guy on the phone raged questions at me like a psycho partner like I cheated on him then changed the fact he had a cab to he didn't I would avoid this company there homophobic views are bad enough then there the state of there vehicle, the fact they get there family to give them good reviews on fbook is a joke they delete the rest,ran by men who are stuck in the stone age I have reported them and if anyone else get problems with them go to the council

Shocking customer service, they've endded up knicking £7 quid from Us. Wife was waiting from pickup time I came out five minutes later and they claimed we were a no show. They didn't phone us to say they had arrived like every other taxi firm does. We booked with the in bound driver paid up front and was told it would be him picking us up. According to them they had sent out a different car and driver to pick us up. We weren't told about that. The (sarcastic) polite operator who had by now called me a liar and my wife said she can't help us and hung up. Seriously shocking. Do not use. Avoid. The way we were handled in all my years has been the most outrageous service sector slurry of customer service I have ever witnessed. In some respects it deserves an award of recognition. I salute you.

I love this taxi company. They are always there when you need them. The driver i had helped me with the pushchair and my bags. They are the best company in cannock. Will defo use them again.x

Excellent on time, friendly just what you want when need a taxi. ps car was nice and clean too

I got recommended from a friend and well worth it. he came on time, very pleasant and help with bags in boot and to the door. Will use again for sure!!!!!!! Thanks

Always on Time and Friendly Service.clean cars.

Have used them lots and all the family always on time are are very cheap compared with other taxis would recommend

Dropped off at Yates's reasonable fare all good.

Very good service an clean cars

Went out of their way to get a driver off his break to take us to Rugely Trent Valley after London Midland cancelled our train. Excellent service and very friendly staff. If only all taxi companies were this good!