Taxis in Sutton Coldfield, West Midlands

Mom order a taxi was £5 so she gave him £10 said sorry got no charge will be back soon to give her the money still waiting. I phone them and told them I want the money drop off mine and how dear you rip off a o.a.p

Friendly polite staff

Nice taxi service and professional staffs I will recommend them 5 stars

Driver screamed down the phone in a private conversation with his pal in his own language the entire trip Slowed down for no reason due to being engrossed in his phone conversation Over shot my destination then asked me to drop cards off . Never again

DO NOT USE - absolutely useless. Pre-booked but they did not turn up. Said they couldn't find address even after I had given them detailed instructions.

rubbish, always late they never have a driver on request and dont turn up to prebookings sometimes.

Disgraceful

Always are late. Never have they turned up on time.

Was told that they had taxi but would not send to me because they wanted me to choose them over another taxi firm and because I didn't they refuse to send me one well they won't be getting my money again or anyone I know,the guy on the phone raged questions at me like a psycho partner like I cheated on him then changed the fact he had a cab to he didn't I would avoid this company there homophobic views are bad enough then there the state of there vehicle, the fact they get there family to give them good reviews on fbook is a joke they delete the rest,ran by men who are stuck in the stone age I have reported them and if anyone else get problems with them go to the council

Drivers do not speak English and struggle with basic directions. Pre-booked taxis do not turn up and if you complain all they have to say is "no taxis are guaranteed Rude, unprofessional female phone staff

Im not happy...my elderly mum 78, whos got alzheimers booked a taxi on xmas day with star cars and made it clear to the operator she needed extra help from the door to car as she very unstable on her feet they said no problem. When the driver turned up he walked infront of her and she asked can I hold ur arm and he carried on walking and she fell a 78 year old woman who's unstable on her feet with alzheimers. She as badly hurt her both knees as the driver couldn't be bothered to help her. Then he had the cheek to rip her off with the taxi fair. This is a disgrace and wont be using them again.

Very pleased with the service today. Ordered a taxi to travel to work. It arrived in good time and the driver was polite and courteous. The fare was at a good rate too. Will definitely use again.

My daughter and her boyfriend were told they had to pay up £7.00 from Kingstanding to Erdington before the car would move. My daughter paid and called me. I went out to speak to the drive who admitted that he had called base and should have charged £6.50. He then reduced the bill to £5.00. I will never again use this company and don't recommend anyone else to. Reading previous comments there seems to be a pattern

I forget my phone on the passenger seat. Driver took up my phone and kept it. That is discussed. .

Shocking service hour late no apologies and wouldn't let me speak

Absolutely disgraceful experience. Overcharged considerably. Driver would not let me speak - intimidating to a woman. Called base who told me it was my fault and that he didn't care as I wasn't a regular. CALL STAR CARS OR KINGSTANDING - NEVER AN ISSUE

Rude asf I ordered a taxi waited 45 mins called back they said my taxi would be 10 mins then waited another 25 mins called back and the person that answered was rude told me I didnt order a taxi kept hanging up calling me a liar and swearing at me I use this taxi company a lot and this one time I get a rude person answer the phone disgusting

Extremely poor service and rude! After booking days in advance for a meet and greet service at the airport and confirm it again on the day of travel, they failed to turn up or notify us leaving a 70 yr old frail old woman stranded at the airport alone! Totally useless service! Don't waste your money!

Waited far too long last night at Nia. Felt very vulnerable in that area. When I phoned two or three times in desperation I was told five or ten minutes it turned out to be more like 45. I was so disappointed. You had been excellent before. I will not be able to use you again or recommend you. Disappointing.

Great friendly pickup organised last minute late at night- speedy comfortable well priced delivery in less time for less than many others

Always a great service from Amo and the rest of the guys at bizzy bees. The call operatives are always most helpful and all of the drivers are friendly and reliable!

Very good service friendly drivers cheep & reliable

Great local company - use them regularly for years, never been let down

Booked taxi in person in office last thurs for taxi 3.30 am fri. Didn't turn up. Phone not answered on either number. Neighbour came to rescue otherwise £600.00 hol lost. My advice never book these cowboys!

I have used this taxi firm on numerous occasions , their timekeeping is not great but they are local. Saturday 9th April I ordered an 8 seater minibus to travel from Aldridge to Wolverhampton return. After waiting in the cold for 10 minutes I rang the office only to be told I had not booked a taxi - then to be told the taxi had been cancelled by them and that they did not have an 8 seater anyway.. The telephone operator was unsympathetic and told me my business would not be missed - charming person !

Ordered a return mini bus pick up from Henley in Arden. Dropped us off. Waiting to be picked up at arranged time. After half hour rang base to be told no one will be coming. Will never use again!

On time every time. Polite drivers

awful just awful , female day staff are polite but brainless , I doubt if they could direct a driver to the toilet , the asian staff are just rude & abusive , the only chance you get for decent service/advice is the english guy on nights who has been there for ages - as for drivers 50/50 chance of car stinking of fags or knowing where they are going - sat nav rules !!! set on fast route will take the long way & cost more !!! use uber !! cheaper unless its on surge & car gets there faster & no rude staff to talk to

Great Barr taxis (office staff) take rudeness to customers to a new level. Never knowingly polite. Shame because drivers are polite and courteous.

The drivers seem to know where they are going. But the cars are dirty and smelly. We have also had an issue with other passengers stealing our taxi. The drivers don't check they have the right passengers. The first time was from the Queslett Pub - got the text confirming the car make/model and reg no, got outside and someone else was getting into our car. Had to phone for another taxi. Then, last night we were at a party, I booked a 7 seater as there were 5 of us. When our taxi came, it was the one on the text message and I could see it was a 7 seater, another party of 2 was getting in and the driver didn't say anything. I asked the driver if he was booked for xxxx Road because we had a 7 seater booked, he didn't have a clue. It wasn't until I challenged the other couple, we were able to get in our taxi. What's the point in confirming the taxi details by text, if your drivers are going to let someone else take it? Shoddy service.

I used to use great barr lots over the years I rang up last week to get a taxi to my partners the man who answered the phone in i would say eairly to mid 20s had a really attitude problem. He said I had to pay upfront as I hadnt used them before to which I replied I had many a time only to be questioned to where which I reply he had the cheek to say "ye but you havnt" to which I repled hmmm but I have..... it just went on and on when the taxi arrived I told the driver about the operstor having a really bad attitude to which he was really symphatic and apolagetic about he said I didnt have to pay up and he didnt know why I was told that on the phone. As another user commented the call handler is letting the company down. The drivers I never have a problem with are always friendly.

Thank you very much for your professional service. Your drivers' patience really goes a long way. Thought I should let you know that we appreciate you. Today you transported us from gravelly hill to Walsall and back right on time. Thank you.

A big thank you to the driver who ran after me at New Street Train Station ti give back my change £10which I left in the car as running for my train. You really made my day. It is wonderful to find there are still honost people around. Thanks a lot.

Very unprofessional booked taxi yesterday for two days they confirmed and when taxi should be outside they said they cant.

Awful service booked an hour in advance but the driver was still late!!! Got me late for a important appointment! And I got no apologies

Will not be catching this taxi ever again. Caught it twice in two days and both days the driver takes you on the longest route ignoring the directions you give so that the meter reading is at a higher price. Not good