Taxis in Sutton Coldfield, West Midlands

I've been left waiting from 20minutes to an hour on NUMEROUS occasions and when they've just pit the prices up its not acceptable. Its not the drivers fault but the office is not passing them the jobs early enough despite phone calls to the office to remind them

Truly appalling service- couldnt find house, then took couple approximately 8 miles out of the way instead of taking direct route, then charged double the normal price on the premise that it was after 12 prices ( was at an 11.30 pick up). When I phoned to complain, hung up on me twice. Dreadful.

Had a taxi a few times from the Bloxwich radio team and will recommend an use again as they are very well mannered drivers and do there job professionally and honestly Im giving you a 5 For your services well managed firm thanks (malleh chaata ka ne oh) good job guys keep it up

Mom order a taxi was £5 so she gave him £10 said sorry got no charge will be back soon to give her the money still waiting. I phone them and told them I want the money drop off mine and how dear you rip off a o.a.p

Friendly polite staff

Pre booked taxi day before never turned up, phoned up to ask where it is and they put the phone down on me , status taxis do not use

Rude asf I ordered a taxi waited 45 mins called back they said my taxi would be 10 mins then waited another 25 mins called back and the person that answered was rude told me I didnt order a taxi kept hanging up calling me a liar and swearing at me I use this taxi company a lot and this one time I get a rude person answer the phone disgusting

Often call them up for a taxi, they are fast to turn up!

very reliable and reasonably priced

Used this firm for the first (and only) time on an airport run from Sutton. The price agreed was £35 based on 5 passengers, 2 suitcases and a pushchair. Got to BHX and the driver demanded £45, saying the booking price was based on 2 hand luggages and no pushchair! Called the control centre later that day and they agreed that original price was correct and one of the managers would call be later that day to correct the error. I have called a further 3 times but the managers never call back. AVOID THIS FIRM

Absolutely appalling service. Control room lied twice that a taxi was on its way. Then, when chased for a third time, was told that if I get off the line they will try to despatch one in a few minutes. When it still didnt arrive and phoned to complain about attitude and service, they hung up! Avoid this sham outfit at all costs!!

Dreadful service. 25 mins late and then charged more than quoted. Driver was speeding as well. Did not feel safe.

Muhammad yusuf must be deaf and dumb if he thinks hotlines got amazing staff Them days are gone From 100 drivers to 50/60

Nice friendly staff.Highly recommend

Thank you very much for your professional service. Your drivers' patience really goes a long way. Thought I should let you know that we appreciate you. Today you transported us from gravelly hill to Walsall and back right on time. Thank you.

A big thank you to the driver who ran after me at New Street Train Station ti give back my change £10which I left in the car as running for my train. You really made my day. It is wonderful to find there are still honost people around. Thanks a lot.

Very unprofessional booked taxi yesterday for two days they confirmed and when taxi should be outside they said they cant.

Awful service booked an hour in advance but the driver was still late!!! Got me late for a important appointment! And I got no apologies

Will not be catching this taxi ever again. Caught it twice in two days and both days the driver takes you on the longest route ignoring the directions you give so that the meter reading is at a higher price. Not good

Wonderful experience, fast service lovely driver. Highly recommended, best in Birmingham

Very nice, friendly service and clean/tidy Mercedes. Definitely use this service again and telling my friends too.

Good experience.. comfort journey..thank you Sajid..good driver..

Left mobile in rear of cab, rang office and without asking told me phone was in the office and politely returned it. Cheers excellent

Charged well over double standard fair. When challenged stole phone!

Waited far too long last night at Nia. Felt very vulnerable in that area. When I phoned two or three times in desperation I was told five or ten minutes it turned out to be more like 45. I was so disappointed. You had been excellent before. I will not be able to use you again or recommend you. Disappointing.

Great friendly pickup organised last minute late at night- speedy comfortable well priced delivery in less time for less than many others

Always a great service from Amo and the rest of the guys at bizzy bees. The call operatives are always most helpful and all of the drivers are friendly and reliable!

Very good service friendly drivers cheep & reliable

Ordered taxi for 8.30am to airport. It did not come. Kept sending messages it would arrive in 5minutes. At 8.56 we got an Uber which arrived in 1 minute. Star cars rang later to apologise after. I had rung them to complain. Apology not helpful if we had missed our flight. Star cars used to be so reliable. What a shame.

Don't use Star Taxis! 8 people all 80 year olds were stuck in the village of Whittington at midnight stranded! This was in spite of having a text confirmation of the booking. 3 phone calls from me only got through to automated voice informing me Star were looking for a driver. Then an email at 00.27 telling me they had cancelled the booking. Appalling, absolutely scandalous! We were eventually rescued by 2 very helpful UBER taxis. Subsequent phone calls for an explanation were made and phone calls back by a manager were promised. Not surprisingly no calls back were received! Don't use Star Taxis!

Rude, unprofessional and couldn't care less. Prebooked day before and they didn't bother turning up. Several calls chasing them and all they could say was there were no allocated drivers!! Shocking. Deserves below zero rating!!

Drivers do not speak English and struggle with basic directions. Pre-booked taxis do not turn up and if you complain all they have to say is "no taxis are guaranteed Rude, unprofessional female phone staff

Im not happy...my elderly mum 78, whos got alzheimers booked a taxi on xmas day with star cars and made it clear to the operator she needed extra help from the door to car as she very unstable on her feet they said no problem. When the driver turned up he walked infront of her and she asked can I hold ur arm and he carried on walking and she fell a 78 year old woman who's unstable on her feet with alzheimers. She as badly hurt her both knees as the driver couldn't be bothered to help her. Then he had the cheek to rip her off with the taxi fair. This is a disgrace and wont be using them again.

Poor customer service. A driver knocked down my mother's wall. I phoned about 6 different operators who said the boss was going to contact me. I got cctv footage and the driver fest up 48 hrs after the incident.

Friendly drivers friendly operators. Good service. Would recommend others to use. Also accept card payments.

I called up to query costs for a quick pick up and drop off from the Aston Train Station to the PDSA. They gave me a quote which was resonable but then I asked if the puppy who I need to get seen to was alright to be in the car they suddenly doubled the price. I thought that was outrageous and didn't get my custom.

Always have been reliable for me, never let me down, decent fare prices too.

Wouldn't recommend this taxi company to anyone.. They said I could only be reimbursed if I was picked up by the same driver but it didn't come to a surprise when he was never available.