Taxis in Smethwick, West Midlands

I've been left waiting from 20minutes to an hour on NUMEROUS occasions and when they've just pit the prices up its not acceptable. Its not the drivers fault but the office is not passing them the jobs early enough despite phone calls to the office to remind them

Truly appalling service- couldnt find house, then took couple approximately 8 miles out of the way instead of taking direct route, then charged double the normal price on the premise that it was after 12 prices ( was at an 11.30 pick up). When I phoned to complain, hung up on me twice. Dreadful.

Had a taxi a few times from the Bloxwich radio team and will recommend an use again as they are very well mannered drivers and do there job professionally and honestly Im giving you a 5 For your services well managed firm thanks (malleh chaata ka ne oh) good job guys keep it up

Mom order a taxi was £5 so she gave him £10 said sorry got no charge will be back soon to give her the money still waiting. I phone them and told them I want the money drop off mine and how dear you rip off a o.a.p

Friendly polite staff

Phoned this company this morning and twice they put the phone down on me!!!!!

My partner and i used their cars regularly last year paying £25 fares daily for many weeks and also the following months and they were great. Last year i stopped using them as was having to recall them up to three times to find out where the car was or to be told they had nobody available for 30/40 minutes! On one journey (10 miles) a decent fare i'd say, the driver play3d his face cos i wanted to stop off at the shop and he was worried he wouldn't be able to get to his certain mosque to pray! So sped all the way there. We were in citycentre lastweek and theres was the only number i had so thought ok ill try them again! I spent £3 in the phonebox as my fne was dead, to be told the driver.was on his way. I eventually rung blueline (my new reliable cars now) who promptly came, only for an atlas driver to ring the phonebox bk to say he was on his way! Well too late sorry but i did feel a bit sorry for the driver cos it was the operator who lied! I will now stick with blueline. Disappointi

I have been using this company for a couple of years noe have found them to be reliable and the drivers and cars of a good standard I would recommend this company and cant understand why anybody would have anything bad to say about them

I have had a horrendous experience with this taxi company and would not recommend them to anyone!! I rang the taxi company to put a complaint in and the operator was completely rude and used abusive language towards me. I'm absolutely appalled as a customer paying £30 for a £7 journey. I will never be using this service again and completely understand why they are rated 1 Star!!!

We use this company for staff taxis and it is the worst taxi company in Birmingham! Nearly every evening the wait is over 40 minutes when they always say the taxi shouldn't take more than 10 and the office's attitude is horrible, nearly every time of calling them to ask how long the taxi's gonna take after a 20 minute wait they hang up the phone!! On top of that the drivers seem inexperienced and the cars are old and smell. I'd rather pay extra than deal with the rudeness and poor service.

Been coming so late in the morning and afternoon. And this morning I phoned them to ask how long the taxi was going to be as I had my child in the cold more than 15 minutes and the man in their office hung up on me. That was disgusting. I wont be using them again .

Very good polite driver

Often at your doorstep on time! Low fare prices as well!

Prompt arrival always! Decent fare prices!

Do often ring up for a taxi, turn up on time always! Their fare prices are low, all the drivers ive come across so far have been very friendly too!

Useless taxi firm!!!!! Do not use!!!!!

Great service was running late got me their on time

Wonderful experience, fast service lovely driver. Highly recommended, best in Birmingham

Very nice, friendly service and clean/tidy Mercedes. Definitely use this service again and telling my friends too.

Good experience.. comfort journey..thank you Sajid..good driver..

Left mobile in rear of cab, rang office and without asking told me phone was in the office and politely returned it. Cheers excellent

Charged well over double standard fair. When challenged stole phone!

No point booking in advance. They dont bother. No advance booking system here. They just find driver at the time of travel even if you call them hours ago. This was told to me by person on phone. Rude customer service

I have had a terrible experience with this service. I had the phone put down on me by Majid he was very rude and had no customer service skills. I had to wait long for my taxi, when I called he didn't even bother to get a taxi out to me. Never going to us this service about, please don't use this service they will mess you about.

This firm are absolutely useless, driver dropped us boffin the wrong location. Ring the firm their response was did you give the right postcode. Of course I did . Complained they have ignored with no response . Will not be using this firm ever again

Terrible

Often call up for a taxi! They turn up on time! Impressed with their service and prices!

The worst taxi company in West Bromwich and when phoning for taxi being lied to and having to wait 40 minutes and no taxi came and on more than one occasion being lied to - do not use this company - they only mess you about and the worse taxi company in the Midlands .

I always use West brom cars when I go to get my shopping and the drivers always help me put the shopping in and even go the extra mile by helping me take my groceries in.

I must say this taxi company has improved a lot as before I have left a negative review but now I gave them a second chance and they have gone beyond my expectations. I really am impressed and would definitely use again.

Best taxi company in all of the sandwell area. Highly recommend especially the night drivers as they go the extra mile.

I always use West brom cars very friendly drivers and cheapest taxi firm in all of sandwell. I use them atleast 5 or 6 times a week and they are always dependable.

Disgraceful dont even bother load of car thiefs dodgy company even got stolen goods in the back room

We were told taxi would be 10 mins We stood for 55 minutes just to find out taxi got cancelled and then we waited for the next one which took at least 20 mins and didn't understand a word very disappointed. Will not recommend at all for anyone..

I have been waiting outside for a long time and have my tv with me in the box outside and the the customer service is crap

Nothing wrong with this taxi firm

Always arrive on time with clean cars and drivers and operators are very kind

Being called an effing C**T by your driver. And he wants me to go to the AtM to get his cash... I don't think so.