Taxis in Smethwick, West Midlands

Mom order a taxi was £5 so she gave him £10 said sorry got no charge will be back soon to give her the money still waiting. I phone them and told them I want the money drop off mine and how dear you rip off a o.a.p

Friendly polite staff

Nice taxi service and professional staffs I will recommend them 5 stars

Driver screamed down the phone in a private conversation with his pal in his own language the entire trip Slowed down for no reason due to being engrossed in his phone conversation Over shot my destination then asked me to drop cards off . Never again

Great service was running late got me their on time

The worst taxi company in West Bromwich and when phoning for taxi being lied to and having to wait 40 minutes and no taxi came and on more than one occasion being lied to - do not use this company - they only mess you about and the worse taxi company in the Midlands .

I always use West brom cars when I go to get my shopping and the drivers always help me put the shopping in and even go the extra mile by helping me take my groceries in.

I must say this taxi company has improved a lot as before I have left a negative review but now I gave them a second chance and they have gone beyond my expectations. I really am impressed and would definitely use again.

Best taxi company in all of the sandwell area. Highly recommend especially the night drivers as they go the extra mile.

I always use West brom cars very friendly drivers and cheapest taxi firm in all of sandwell. I use them atleast 5 or 6 times a week and they are always dependable.

I have had a terrible experience with this service. I had the phone put down on me by Majid he was very rude and had no customer service skills. I had to wait long for my taxi, when I called he didn't even bother to get a taxi out to me. Never going to us this service about, please don't use this service they will mess you about.

This firm are absolutely useless, driver dropped us boffin the wrong location. Ring the firm their response was did you give the right postcode. Of course I did . Complained they have ignored with no response . Will not be using this firm ever again

Terrible

Often call up for a taxi! They turn up on time! Impressed with their service and prices!

Iv used this company for years very friendly and reliable drivers not to keen with staff that answer calls

Racist driver called me n**** will never use this company again

Won't be using again, called to book two taxis and was told they were on the way. When they hadn't showed up 40mins later I called to check. I was told that they hadn't actually been booked and they would send them in 15 minutes. No apology was made. One taxi then showed up 20 minutes later and we were told it was the only one booked. We accepted that the mistake was with the booking office however the driver was unsympathetic defensive and rude, charged us more than we normally pay (and had paid on the way there) and demanded the money upfront. So we in the end were leaving over an hour later, with one taxi less than we had booked, and were charged more for it! Unreliable and above all terrible customer service.

I have used this firm a number of times and it seems the dispatchers do not communicate with the drivers. I always book 15-30mins before I'm due to leave and most times I have to call to check the cars on its way as it's late. In my most recent experience the taxi didn't arrive and when I phoned to say so the dispatcher stated she didn't know how long it would be, being late I jumped into a black cab and called back to cancel, upon doing so a male dispatcher shouted at me advising I was a horrid person because the taxi had nearly arrived. Awful service - I will never be using this taxi firm again!!

Good and quick service, good fare prices, recommend to use

Often call them up for a taxi, they are fast to turn up!

very reliable and reasonably priced

I booked this taxi company hours in advance for a Hospital appointment. They did not turn up and after waiting ten minutes over the booked time I called them. They said it would be another ten minutes as I had booked for a busy time. I ended up having to drive myself as I could not wait any longer . The staff at the call centre could not have cared less. Would never use again

EXCELLENT SERVICE, highly recommend them

Took flight details after dropping us and asking for both journeys fares so Have drive the £60. Landed no taxi called non stop no answer had to pay Uber £50 to Get home Im furious. Very bad firm

Anonymous .. Why did you ask for a quote for a journey you do every day? I suggest just disregard that post it's obviously a trouble maker

Asked for a quote for a 8 mile journey I do every day was told ?17:00 which is normally ?11:00 operator was unable to explain how she calculated fare and very unhelpful.