Taxis in B20

I've been left waiting from 20minutes to an hour on NUMEROUS occasions and when they've just pit the prices up its not acceptable. Its not the drivers fault but the office is not passing them the jobs early enough despite phone calls to the office to remind them

Truly appalling service- couldnt find house, then took couple approximately 8 miles out of the way instead of taking direct route, then charged double the normal price on the premise that it was after 12 prices ( was at an 11.30 pick up). When I phoned to complain, hung up on me twice. Dreadful.

Had a taxi a few times from the Bloxwich radio team and will recommend an use again as they are very well mannered drivers and do there job professionally and honestly Im giving you a 5 For your services well managed firm thanks (malleh chaata ka ne oh) good job guys keep it up

Mom order a taxi was £5 so she gave him £10 said sorry got no charge will be back soon to give her the money still waiting. I phone them and told them I want the money drop off mine and how dear you rip off a o.a.p

Friendly polite staff

Often call them up for a taxi, they are fast to turn up!

very reliable and reasonably priced

On time every time. Polite drivers

awful just awful , female day staff are polite but brainless , I doubt if they could direct a driver to the toilet , the asian staff are just rude & abusive , the only chance you get for decent service/advice is the english guy on nights who has been there for ages - as for drivers 50/50 chance of car stinking of fags or knowing where they are going - sat nav rules !!! set on fast route will take the long way & cost more !!! use uber !! cheaper unless its on surge & car gets there faster & no rude staff to talk to

Great Barr taxis (office staff) take rudeness to customers to a new level. Never knowingly polite. Shame because drivers are polite and courteous.

The drivers seem to know where they are going. But the cars are dirty and smelly. We have also had an issue with other passengers stealing our taxi. The drivers don't check they have the right passengers. The first time was from the Queslett Pub - got the text confirming the car make/model and reg no, got outside and someone else was getting into our car. Had to phone for another taxi. Then, last night we were at a party, I booked a 7 seater as there were 5 of us. When our taxi came, it was the one on the text message and I could see it was a 7 seater, another party of 2 was getting in and the driver didn't say anything. I asked the driver if he was booked for xxxx Road because we had a 7 seater booked, he didn't have a clue. It wasn't until I challenged the other couple, we were able to get in our taxi. What's the point in confirming the taxi details by text, if your drivers are going to let someone else take it? Shoddy service.

I used to use great barr lots over the years I rang up last week to get a taxi to my partners the man who answered the phone in i would say eairly to mid 20s had a really attitude problem. He said I had to pay upfront as I hadnt used them before to which I replied I had many a time only to be questioned to where which I reply he had the cheek to say "ye but you havnt" to which I repled hmmm but I have..... it just went on and on when the taxi arrived I told the driver about the operstor having a really bad attitude to which he was really symphatic and apolagetic about he said I didnt have to pay up and he didnt know why I was told that on the phone. As another user commented the call handler is letting the company down. The drivers I never have a problem with are always friendly.

Poor customer service. A driver knocked down my mother's wall. I phoned about 6 different operators who said the boss was going to contact me. I got cctv footage and the driver fest up 48 hrs after the incident.

Friendly drivers friendly operators. Good service. Would recommend others to use. Also accept card payments.

I called up to query costs for a quick pick up and drop off from the Aston Train Station to the PDSA. They gave me a quote which was resonable but then I asked if the puppy who I need to get seen to was alright to be in the car they suddenly doubled the price. I thought that was outrageous and didn't get my custom.

Always have been reliable for me, never let me down, decent fare prices too.

I have had a terrible experience with this service. I had the phone put down on me by Majid he was very rude and had no customer service skills. I had to wait long for my taxi, when I called he didn't even bother to get a taxi out to me. Never going to us this service about, please don't use this service they will mess you about.

This firm are absolutely useless, driver dropped us boffin the wrong location. Ring the firm their response was did you give the right postcode. Of course I did . Complained they have ignored with no response . Will not be using this firm ever again

Terrible

Often call up for a taxi! They turn up on time! Impressed with their service and prices!

Phoned this company this morning and twice they put the phone down on me!!!!!

My partner and i used their cars regularly last year paying £25 fares daily for many weeks and also the following months and they were great. Last year i stopped using them as was having to recall them up to three times to find out where the car was or to be told they had nobody available for 30/40 minutes! On one journey (10 miles) a decent fare i'd say, the driver play3d his face cos i wanted to stop off at the shop and he was worried he wouldn't be able to get to his certain mosque to pray! So sped all the way there. We were in citycentre lastweek and theres was the only number i had so thought ok ill try them again! I spent £3 in the phonebox as my fne was dead, to be told the driver.was on his way. I eventually rung blueline (my new reliable cars now) who promptly came, only for an atlas driver to ring the phonebox bk to say he was on his way! Well too late sorry but i did feel a bit sorry for the driver cos it was the operator who lied! I will now stick with blueline. Disappointi

I have been using this company for a couple of years noe have found them to be reliable and the drivers and cars of a good standard I would recommend this company and cant understand why anybody would have anything bad to say about them

I have had a horrendous experience with this taxi company and would not recommend them to anyone!! I rang the taxi company to put a complaint in and the operator was completely rude and used abusive language towards me. I'm absolutely appalled as a customer paying £30 for a £7 journey. I will never be using this service again and completely understand why they are rated 1 Star!!!

We use this company for staff taxis and it is the worst taxi company in Birmingham! Nearly every evening the wait is over 40 minutes when they always say the taxi shouldn't take more than 10 and the office's attitude is horrible, nearly every time of calling them to ask how long the taxi's gonna take after a 20 minute wait they hang up the phone!! On top of that the drivers seem inexperienced and the cars are old and smell. I'd rather pay extra than deal with the rudeness and poor service.

Wonderful experience, fast service lovely driver. Highly recommended, best in Birmingham

Very nice, friendly service and clean/tidy Mercedes. Definitely use this service again and telling my friends too.

Good experience.. comfort journey..thank you Sajid..good driver..

Left mobile in rear of cab, rang office and without asking told me phone was in the office and politely returned it. Cheers excellent

Charged well over double standard fair. When challenged stole phone!

Iv used this company for years very friendly and reliable drivers not to keen with staff that answer calls

Racist driver called me n**** will never use this company again

Won't be using again, called to book two taxis and was told they were on the way. When they hadn't showed up 40mins later I called to check. I was told that they hadn't actually been booked and they would send them in 15 minutes. No apology was made. One taxi then showed up 20 minutes later and we were told it was the only one booked. We accepted that the mistake was with the booking office however the driver was unsympathetic defensive and rude, charged us more than we normally pay (and had paid on the way there) and demanded the money upfront. So we in the end were leaving over an hour later, with one taxi less than we had booked, and were charged more for it! Unreliable and above all terrible customer service.

I have used this firm a number of times and it seems the dispatchers do not communicate with the drivers. I always book 15-30mins before I'm due to leave and most times I have to call to check the cars on its way as it's late. In my most recent experience the taxi didn't arrive and when I phoned to say so the dispatcher stated she didn't know how long it would be, being late I jumped into a black cab and called back to cancel, upon doing so a male dispatcher shouted at me advising I was a horrid person because the taxi had nearly arrived. Awful service - I will never be using this taxi firm again!!

Good and quick service, good fare prices, recommend to use

Lovely service from Centrex Cars, from the phone call all the way to my destinations. Really recommend giving them a try, you won't be disappointed at all.

Outstanding service great driver and the fare was very efficient. I recommend to all my Family and friends. Weldone Centrex and thank you.

Disgusting service from CentreX when my wife and family were going to BHX. Taxi had been booked several weeks in advance but they failed to send a taxi on the day. When she rang to ask where the taxi was, she was told that CentreX had informed the booking comapny (TaxiCode) that the taxi had been dispatched, but they weren't actually sending a vehicle. Only a mad dash involving me and another vehicle both having to come over from Coventry to Sutton Coldfield got them to the airport on time. Shocking customer service, avoid at all costs.

This taxi firm was outstanding from the minute I called the office to when the taxi arrived and had dropped me to my desired location. The operator was very kind to me and so was the driver, they where not rude like other taxi drivers from different firms. I highly recommend this firm it is one of the best in Birmingham.

Taxi company good prices compared to others but taxi drivers always say its more which is annoying for the sake of 50p ..